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CUSTOMER RELATIONSHIP MANAGER (Collections Manager)
Great Oak —Toronto, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Software Developer - iOS
Interac Corp. —Toronto, ON
- $120,000–$150,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- APIs

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CUSTOMER RELATIONSHIP MANAGER (Collections Manager)
Great Oak —Toronto, ON
Process payments received from customers and insurance providers in Universal (invoicing software), mark files as complete in Monday.com, and scan cheques to…
Senior Software Developer - iOS
Interac Corp. —Toronto, ON
Experience with certificate pinning and secure network communication. Access to a free and confidential 24/7 employee & family assistance program to offer…
$120,000–$150,000 a year

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CUSTOMER RELATIONSHIP MANAGER (Collections Manager)

Great Oak
Toronto, ON

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Job details

Part-time

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Bachelor's
Project management software
College diploma
Communication skills

Full job description

For many years, we have been successfully guiding our Clients through complex insurance claim processes and/or supporting them with their accounting, and taxation needs. As a customer centric organization it is our goal to continuously meet and exceed our Clients’ needs and expectations. We are always looking for passionate individuals to join our professional team. Please reach out to us at [email protected]

We are high-performing and driven. However, we are also passionate, dedicated, friendly and supportive.

We highly value each of our Clients and we strive to provide them with an exceptional service.

We are innovative in the way we approach our work and we introduce new ways of doing the old things.

We are diverse. Our employees come from a wide range of backgrounds, and bring with them a wide range of experiences.

CUSTOMER RELATIONSHIP MANAGER (Collections Manager)

TORONTO, ON

Great Oak VFA is an industry-leading Litigation Support Firm composed of highly driven business, accounting, and vocational professionals. We deliver a full spectrum of litigation and economic support services to legal professionals and insurance companies across Canada.

Job Summary

The Customer Relationship Manager reports directly to the President and is responsible for managing the collections process across insurance and legal client accounts. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities will include:

Manage Insurance and Legal collections boards in Monday.com, ensuring automation emails are sent out for all active files and that incoming responses are reviewed and addressed promptly.
Monitor and manage the shared payments inbox, ensuring all customer payment submissions are received, reviewed, and actioned in a timely manner.
Respond to legal requests regarding outstanding balances on select files, providing accurate and up-to-date account information.
Conduct weekly follow-up calls with legal contacts for collections and file updates, adhering to the call schedule and escalation structure outlined in Monday.com.
Respond to insurance inquiries regarding document requests, prioritizing unpaid files to ensure outstanding balances are addressed before document release.
Escalate files to management in a timely manner, clearly flagging concerns so that appropriate action can be taken.
Process payments received from customers and insurance providers in Universal (invoicing software), mark files as complete in Monday.com, and scan cheques to the corresponding client folder.
Proactively encourage customers to remit payments via EFT or e-transfer where possible, to streamline the payment process.

Desired Skills, Qualifications and Experience:

Bachelor’s degree or college diploma (preferred).
3–5 years of experience in customer collections or customer service (preferred).
Strong proficiency in Microsoft Word, Excel, and Outlook.
Experience with Monday.com or similar project management tools is an asset.
Excellent organizational, analytical, and problem-solving abilities.
Strong attention to detail with the ability to manage multiple priorities simultaneously.
Professional communication skills, both written and verbal.

Employment Type: Part Time

Schedule: Monday , Wednesday, Friday 8:30AM – 4:30PM

How to Apply

Please send your resume and cover letter via email to: [email protected]

Apply Now

[email protected]

Apply Now

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CUSTOMER RELATIONSHIP MANAGER (Collections Manager)

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