Working Title: Bookings Specialist, TD Conference Centre, Toronto, ON
Employment Status: Full-Time
Starting Hourly Rate: $22.00/hour
Address: 66 WELLINGTON ST WEST, TORONTO, ON, M5K 1A2
New Hire Schedule: M-F 7:30am-4pm or 9:30am-6pm
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.
Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.
How you will make an impact:
You will assist guests with venue bookings, catering details, pricing, and room availability, while managing various administrative tasks such as billing, event coordination, and team communication. You’ll also handle last-minute changes and other duties as needed.
As a Bookings Specialist you will:
Commit to support and enforce Service Excellence.
Have a pleasant, calm and friendly manner; a good memory; initiative; exhibit innovation, creativity, and flexibility; and foremost, a winning attitude.
Be able to work as a team as well as an individual
Be able to work well "on the fly" and take direction from management team as it comes.
Have a strong attention to detail
Confident with Microsoft Office programs
Excellent corporate phone and email etiquette
High level of food & beverage knowledge
Knowledge of event room set ups and layouts
Excellent communication skills and the ability to speak, read and write fluent English
Maintain a professional attitude and proper uniform when on-site.
Keep front desk clean and organized
Help clients that might have inquiries in person or over the phone
Enter billing information daily. Highlight any parts that still require information or updates that are not currently available. (i.e., Consumption for receptions)
Communicate any cancellations with event coordinator and catering supervisor (only if we will need to cancel catering as well)
Double check new bookings list to see if there are any updates that need to be added to Billing
Add to and maintain the Cancellation File, and new bookings list after informing the client of any applicable fees
Assist Event coordinator with events when needed
Maintain catering files and communicate orders and updates with caterers and in-house kitchen
About you:
Min of 1 year of Event Bookings experience
Ideally a min of 2 years of food & beverage industry experience.
Able to communicate effectively and must possess strong customer service skills.
Able to work independently and as part of a team.
Demonstrated skills in planning, organizing, problem-solving and completing multiple tasks with priority and deadline.
Able to work a flexible schedule, including occasional evenings.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact [email protected] for further information.
