vetstrategy Jobs

Practice Manager
Deer Park Pet Hospital —Red Deer, AB
- $60,000–$75,000 a year
- Temporary
- Management
- Customer service
- Microsoft Office
- Dental care
- Employee assistance program
Quick apply
Veterinary Assistant/Client Care Specialist – Petworks Veterinary Hospital
Petworks Veterinary —Dartmouth, NS
- $17–$23 an hour
- Full-time
- In-person
- Communication skills
- Store discount
- Dental care
Quick apply
Veterinary Assistant/Receptionist
Cumberland Veterinary Clinic (VetStrategy) —Saskatoon, SK
- $17.50–$20.00 an hour
- Full-time
- Microsoft Word
- Medical office experience
- English
- Store discount
- Wellness program
Quick apply
1d
Client Service Representative (Veterinary Receptionist)
Pulse Veterinary Specialists & Emergency —Sherwood Park, AB
- Full-time
- Customer service
- Organizational skills
- Front desk
- Profit sharing
- Paid time off
Quick apply
Client Care Specialist
Abbey Animal Hospital —Oakville, ON
- $19–$21 an hour
- Full-time
- Microsoft Word
- Laboratory experience
- English
- Store discount
- Wellness program
Quick apply
Veterinary Assistant
McKenzie Veterinary Services —Victoria, BC
- $21–$24 an hour
- Weekends as needed
- Customer service
- Laboratory experience
- Administrative experience
- Dental care
- Paid time off
Quick apply
3d
Registered Veterinary Technician - Roncy Village Veterinary Clinic
VetStrategy —Toronto, ON
- $25–$30 an hour
- Full-time
- Customer service
- Laboratory experience
- Microsoft Office
- Store discount
- Wellness program
Quick apply
Registered Veterinary Technician (RVT)
VetStrategy —Toronto, ON
- $25–$30 an hour
- Weekends as needed
- Management
- Heavy lifting
- Laboratory experience
- Store discount
- Wellness program
Quick apply
Registered Veterinary Technician - Oncology | $1000 Signing Bonus
Lakeshore Animal Health Partners —Mississauga, ON
- $25–$32 an hour
- Full-time
- Management
- Laboratory experience
- English
- Store discount
- Dental care
Quick apply
Veterinary Associate | Medical Director Opportunity
Ritson Veterinary Clinic —Oshawa, ON
- $150,000–$220,000 a year
- Full-time
- English
- Organizational skills
- In-person
- Disability insurance
- Dental care
Quick apply

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Veterinary Assistant/Client Care Specialist – Petworks Veterinary Hospital
Petworks Veterinary —Dartmouth, NS
*Community Connection:* Be part of our Oscar Fund initiatives, giving back to pets in need across our community.
$17–$23 an hour
Quick apply

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Client Care Specialist
Abbey Animal Hospital —Oakville, ON
Managing phone calls, emails, payments, and medical records. Maintaining a clean, professional, and welcoming reception area.
$19–$21 an hour
Quick apply
Registered Veterinary Technician - Roncy Village Veterinary Clinic
VetStrategy —Toronto, ON
1+ years of experience as an RVT, or 4+ years of experience as a non-registered/on-the-job trained technician. Competitive medical and pet supply discounts.
$25–$30 an hour
Quick apply

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Practice Manager

Deer Park Pet Hospital
Red Deer, AB

Quick apply

Job details

Temporary | Full-time | Fixed term contract

Benefits

Extended health care
RRSP match
Dental care
Employee assistance program
On-site parking

Skills

Management
Customer service
Microsoft Office
Dayforce
Bachelor's
Continuous improvement
Computer networking
Organizational skills
Budgeting
College diploma
Business
Leadership
Communication skills
Time management

Full job description

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing to a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
Ensure scheduling aligns with business and client needs by actively managing to the practice budget and oversight of the scheduling process and outcomes.
Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs.
Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management.
Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures.
Analyze financial reports to identify trends and opportunities for improvement.
Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
Handle client concerns promptly and effectively, striving for positive outcomes.
Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow-up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
Implement and oversee safety protocols to protect colleagues, patients, client and the community.
Manage the preparation and organization of inspections and other regulatory audits.
Stay up to date on legislative changes and ensure the practice adheres to all relevant regulations though the use of internal communications and tools.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business.
Engage with local organizations, schools, and events to promote the practice and build strong community relationships.
Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.
Implement strategic initiatives and ensure alignment with the practice's goals and objectives.
Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.
Conflict Resolution: Demonstrated ability to effectively resolve conflicts within a team, utilizing strong interpersonal and communication skills to mediate disputes and foster a collaborative work environment
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Critical Thinking: Proven ability to analyze complex situations, identify key issues, and develop effective solutions. Demonstrates strong problem-solving skills and the capacity to make well-informed decisions under pressure.
Financial Acumen: Basic understanding of financial management, including budgeting, payroll, and financial reporting.
IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks.
Education: Bachelor's degree/college diploma in business administration or a related field preferred.
Demonstrates our Leadership Behaviours

Job Types: Full-time, Fixed term contract

Pay: $60,000.00-$75,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
On-site parking
RRSP match

Experience:

management : 3 years (preferred)
Veterinary: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

Practice Manager

Veterinary Assistant/Client Care Specialist – Petworks Veterinary Hospital

Veterinary Assistant/Receptionist

Client Service Representative (Veterinary Receptionist)

Client Care Specialist

Veterinary Assistant

Registered Veterinary Technician - Roncy Village Veterinary Clinic

Registered Veterinary Technician (RVT)

Registered Veterinary Technician - Oncology | $1000 Signing Bonus

Veterinary Associate | Medical Director Opportunity

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