WinSport is seeking an energetic and passionate individual for the position of Team Member, Guest Experience. If you have a genuine interest in working with the public, providing exceptional experiences, and supporting others, we invite you to apply and join us at Calgary’s iconic ski and snowboard facility.
Candidates for this position should demonstrate excellent customer relationship skills and the ability to manage multiple priorities. This front-line position requires attention to detail, problem-solving abilities, and a strong focus on safety and collaboration. Join us in creating positive and memorable experiences for our community while enjoying the perks of being a valued member of the WinSport team! Apply now and be a part of something extraordinary.
As a Guest Experience Team Member, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.
- Safety
- Integrity
- Belonging
- Collaboration
- Inspiration
- Sustainability
- High school diploma or equivalent.
- Current criminal record check.
- Customer‑facing experience in hospitality, recreation, retail, events, or call centre is an asset.
- Comfortable handling cash and using POS systems.
- Current criminal record check.
- Valid ProServe certification.
- Work Environment:
- Primarily office-based, working in a professional, fast-paced environment.
- Frequent use of computer systems, phones, and other standard office equipment.
- Ability to work indoors and outdoors in variable weather conditions, including cold temperatures, snow, and wind.
- Work Hours:
- Standard hours are not guaranteed and vary each season throughout the year including weekdays, weekends, evenings, holidays, and irregular shifts.
- Flexibility is essential.
- Physical Demands:
- Prolonged sitting, walking, and standing
- Collaboration
- Takes responsibility for their part of shared work.
- Communicates clearly with teammates and partners to support team and guest outcomes.
- Steps in to support others when needed.
- Safety
- Follows safe work practices consistently.
- Notices hazards and speaks up early.
- Adjusts behaviour when conditions change.
- Integrity
- Does what they say they will do, follows shared standards, and owns their responsibilities.
- Is honest about mistakes and works to fix them.
- Asks for help when needed to meet commitments.
- Sustainability
- Focuses on priority work and avoids unnecessary rework.
- Uses time, equipment, and resources responsibly.
- Adjusts approach when plans or conditions change.
- Inspiration
- Brings positive energy, enthusiasm, and joy to every guest interaction.
- Helps guests feel welcomed, valued, and appreciated.
- Listens to guest feedback and responds with care and action.
- Belonging
- Treats guests and teammates with respect and care.
- Practices active listening in daily interactions.
- Includes others and avoids behaviours that exclude or dismiss.
- Competitive compensation.
- Access to Team Member Pricing Menus.
- Free Performance Training Centre Membership.
- Free Season Hill Pass.
- Free parking.
- Reciprocal Privileges with other Resorts
- An energetic, fun, and fulfilling work environment with the opportunity to work at a world-class facility supporting the journey of sport
- This role is a temporary position for the 2026 Summer season, concluding end of August.
- While we welcome all applications, please note that only shortlisted applicants will be contacted for interviews.
