Ready to grow your career in leadership with a forward-thinking company that prioritizes innovation, growth, and employee happiness? Join Wireless DNA! A leading name in the telecommunications industry with over 25 years of success. We are an authorized dealer for Rogers and Fido, with 38 locations across the Greater Toronto Area, including one at Toronto Pearson Airport.
About this Role:
As an Assistant Store Manager, you will be a key leader in driving sales, developing talent, and ensuring operational excellence. You will support the Store Manager in overseeing the day-to-day business, coaching a high-performing team, and creating a welcoming, customer-first environment. From motivating your team to executing strategies and overseeing store operations, you will have a direct impact on our success.
Why work at Wireless DNA:
- Competitive Pay: Base compensation + lucrative commissions structure
- Health Benefits: Comprehensive health and dental plan
- Employee Discounts: Save on Rogers & Fido services
- Career Growth: Opportunities to develop and advance
- Fun & Recognition: Monthly birthday celebrations, referral program, and community events
- Diverse Culture: Inclusive workplace where all voices are heard
In this role you will:
- Coach & Lead: Train, mentor, and guide team members through regular feedback, performance connects, and coaching to ensure excellence in sales and service
- Drive Results: Support sales targets through daily floor leadership, individual performance management, and team motivation
- Collaborate with Leadership: Partner with the Store Manager to recruit, onboard, and develop talent while building a positive, high-energy team culture
- Own Operations: Oversee daily store functions including opening/closing procedures, supply management, and execution of shift huddles
- Enhance the Customer Experience: Resolve escalations, maintain service quality, and ensure a seamless, customer-first approach
- Optimize Performance: Monitor KPIs, sales metrics, and flight schedules (at airport location) to adjust operational strategies in real time
- Manage Inventory: Oversee inventory levels, perform stock checks, and submit requisitions to ensure adequate supply
- Support Sales Execution: Help coordinate marketing activities, promotional events, and merchandising for store audits and brand visibility
- Ensure Compliance: Enforce security, sales, and operational policies and procedures while ensuring all records and transactions are accurate
- Track and Report: Prepare daily and monthly reports to track sales progress, operational metrics, and team performance
What you bring to the team:
- Minimum 3 years of experience in a management role within the retail or hospitality industry
- Proven ability to lead and manage a team, including coaching, performance management, and team development
- Experience in driving and achieving store sales targets and key performance indicators
- Strong organizational, problem-solving, and communication (written and verbal) abilities
- A customer-first attitude with a talent for building lasting relationships
- Sales-driven mindset with a history of meeting or exceeding performance goals
- Flexibility to work full-time hours across a varied schedule (Monday–Sunday)
- A proactive, adaptable approach and willingness to embrace change
- Compensation: $50,000 CAD plus Bonus
Ready to Join Us?
If you are excited about technology, enjoy building relationships, and are ready to take your sales career to the next level, we want to hear from you. Apply today and become part of the Wireless DNA family. Together, we will innovate, grow, and make an impact!
It is the policy of Wireless DNA to provide reasonable accommodations for qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.
