Overview
The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee relationships.
This role supports brands including Yogen Früz, Pinkberry, Yogurty's, Sweet Jesus, and YEH! Yogurt.
Key Responsibilities
- Conduct regular in-store visits (audits + working sessions) across multiple locations
- Oversee performance across multiple stores, including sales, labour, and COGS
- Analyze P&L statements, KPIs, and sales reports to drive improvements
- Ensure compliance with brand standards, food safety, OHSA & ESA regulations
- Provide hands-on coaching to franchisees and store teams
- Support new store openings, hiring, and training execution
- Deliver ongoing training and operational support
- Execute brand rollouts, promotions, and initiatives across locations
- Assist with local marketing efforts to drive revenue
- Conduct quarterly business reviews with franchisees
- Resolve franchisee and customer concerns professionally
- Act as liaison between franchisees and corporate teams
Qualifications (Required)
- 2–3+ years of multi-unit management experience in QSR, franchise, or fast casual
- Experience overseeing multiple locations simultaneously
- Strong knowledge of store-level financials (P&L, labour, food cost, sales)
- Experience with store audits, operations, and team development
- Food Handler Certification
- Proficient in Microsoft Office
- Valid driver’s license + reliable vehicle
- Willingness to travel 100% (field-based role)
- Open availability (evenings/weekends as needed)
Nice to Have
- Experience in a franchise system working directly with franchisees
- Background in Business Consultant, District Manager, or Area Manager roles
- Experience with QSR brands
- Experience supporting new store openings
Commitment to Equity & Accessibility
We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process and during employment, in accordance with the AODA and Ontario Human Rights Code.
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Markham, ON L3R 8V2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally eligible to work in Canada?
- Will you now or in the future require immigration sponsorship for an employment visa or work permit status?
- What is your desired salary?
Experience:
- multi-unit management: 2 years (required)
Willingness to travel:
Work Location: In person
