account executive

customer success manager

sales

inside sales representative

software engineer

HomeStars

A typical sales-focused day starts with Coffee! Then you will go over a selection of companies that you are responsible for monitoring and help them improve their online reputation with one of the Homestars plans that fits them best.  Your conversations with companies are based around the topics like their SEO goals,getting customer reviews, marketing opportunities and how their Homestars profile can improve/support all of these areas.  I have learned an incredible amount about 100s of different trades and their day-to-day lives. Also how customers chose to hire them based on these influencing factors. 
There are a few things that make this job challenging. Right now we are in the early stages of transitioning from our old CRM system to SalesForce. This had been a big hurdle so far but everyday gets better as we fully adapt to the functionality, capabilities and limitations it offers. Another challenge is working from home. If you aren't use to it in a sales position you need to have self discipline. It can also be challenging in terms of communication with other staff members because you are at the mercy of email and I.M.  The good news is that Homestars just finished a renovation of their own and now have a modern, massive office space to accommodate its staff. So if you want a break from working from home there is a bight open concept space for you to work in downtown.(lunches are often provided!)

The most enjoyable experiences I have had to date are always the messages and calls I get from my clients who get their first new client from a referral from their Homestars profile. Or from long time members who re-joins every year because its now a critical piece of their marketing plans and it helped them grow and expand their business over the years. It feels rewarding to offer a adverting service/product that is a great investment, that actually works.

Typical day at work is a grind. It is a lot of work, but it 100% pays off if you are consistent. The team works well together and does a great job of feeling less isolated when we are provinces apart. 

So far, I have learned this is a type of sales job that is unlike any other. You need to have grit. 

The Management alone helps so much with the sales. If I am in need, I can reach out to ANYONE in management, either director, VP, or just another manager. They will coordinate and figure out how to get someone with me within a short time. I cannot say how much they support the team!

The culture is great, needs some work with being inclusive. Some times the sales floor feels like a boys club and is hard to relate or even talk with people. Other times, the connections made are genuine. So even if it is provinces apart, they are still close work friends.

Hardest part of the job is the grind. It sometimes is grueling. When you are working, there are some people who on the other side do not treat you like a human, which is the tough part. But the grind is lucrative and pays off if you keep at it!

Best part of all this, the team. Fun and enjoyable from all walks of life. And when you do succeed, the whole team is jazzed for you! Not just under your manager, but the whole floor under the director is jazzed for you! So it makes the grind worth it, because not only are you paid well for your work, you look forward to the next dash of dopamine you get from all the congrats from people doing the same thing as you. 

HomeStars is a mess right now. Our goal is to sell 8-10 new listings a month and generate about 25k in revenue. For this, you make a base salary of 35k (some get less) and you would make about $300 in commissions. We just got through the HomeStars Best of Awards for 2016 and this caused a whole other group of headaches. Our management decided to skip the 2015 HomeStars Best of Awards that should have been handed out and rename it 2016. This means to fill the gap they gave all the winners a badge they could use for 2015 as well. Not very trustworthy if you ask me but why would they? Clients still complain about how HomeStars has gone downhill since some major changes to the company that happened a few years back. They complain about this to the sales reps who really need to hit our targets so we don't get yelled at by managers. I would love to find another job in related marketing but a lot of the managers here have worked at competing companies and some of us have been told that people that leave HomeStars typically get a bad reference when employers call in to check on their work history with HomeStars.

What is the best part of working at the company?
The base pay and benefits are great to start with.

What is the most stressful part about working at the company?
Constant cold calls. They expect 100 dials a day and like three hours of conversations. Even if you keep up with these KPI’s it doesn’t matter because you absolutely have to hit your sales targets. It’s high pressure and a very bro like atmosphere.

What is the work environment and culture like at the company?
Toxic is the word that best describes this company. The CEO and upper management are all awesome but team leaders and managers are very toxic. 

What is a typical day like for you at the company?
Dial. Then dial some more. Get hung up on and told off a few times. Get called a scammer. Then talk a contractor into somehow signing up.

I was so excited when I started because I was told they wanted to be leaders and do exciting things. I quickly realized they were only wanting to keep status quo and just doing enough to keep their head above water. They did not want to hear or implement any innovative ideas and in today's market there are so many startups doing what Homestars does that they will quickly get left behind. The company environment is also very toxic and all employees are treated like children who can't be trusted with information. Departments don't know what is happening or what is in the works for development, everyone works in their own bubbles and I was told that 'we can't be trusted with sensitive information'. There is an inherent 'turn a blind eye' to sexist culture and toxicity, which is sad as the founder is a woman.

I've worked for HomeStars since January of 2022 - really enjoying the company culture. 

I work as an Account Executive, which is competitive and challenging. There are things I don't like about the position itself - it is demanding and challenging, and sometimes feels like a constant grind. But the payoff can be great, and with a competitive starting salary for entry level position like this, there is little to complain about.  The team we work with is awesome, which makes coming to work fun. It is also great when we actually get to help people - businesses who need more work or want to grow their companies. 

Been a part of the HomeStars team for almost two years now. It's a great company to work for. The company isn't satisfied with mediocrity, which can be demonstrated by the rapid growth it's seen over the past few years. With rapid growth comes opportunities to take on additional responsibilities and roles within the company. HomeStars provides a product and service that home improvement companies need, it's great to be able to sell and deliver a product that helps business owners build their business while the site helps homeowners find reputable contractors and suppliers for their projects around their home.

There are not many companies like this! HomeStars is progressive and innovative. They are dedicated to developing and changing the industry. HomeStars has really set the bar high for other employers out there.

HomeStars is in-tune with what employees dream of. Top management & execs maintain a perfect level of involvement to make sure that we have the support and tools, not just to do the job, but enjoy doing it. Transparency is key, everyone in the company knows the direction and how they help. I have the best work-life balance I have ever had!

This is a company that is going places, BIG PLACES! I am stoked to be apart of it!

What is the best part of working at the company?
The people at Homestars are top notch from top to bottom.

What is the most stressful part about working at the company?
The ramp up has some stress but it is mostly stress you put upon yourself and not from the company.

What is the work environment and culture like at the company?
Fun, friendly, one team one dream mentality and people go out of their way to help you be successful. 

What is a typical day like for you at the company?
Alot of cold calls along with prospect and account management.  Being organized definitely helps as is an attention to detail.

It is very hard to make anything more than your base salary here as a salesperson. You work hard to build up trust with the contractors and finally when they sign on and buy a subscription you have to hand them over to another team. It gets frustrating when that team then cannot service the contractor and they end up cancelling their paid listing and then you no longer get paid on them. The base salary is very low but since you get to work from home I guess it all balances out. Another benefit is that you can have this as a secondary job as long as your hit your sales numbers.

Top Job Titles	Average salary
Account executive 14 salaries reported	$40,714 per year
Customer success manager 5 salaries reported	$80,000 per year
Sales 3 salaries reported	$40,000 per year
Inside sales representative 10 salaries reported	$83,500 per year
Software engineer 3 salaries reported	$88,333 per year

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