hotel housekeeper

cook

sous chef

bellman

room attendant

Pinnacle Hotel Harbourfront

Great front office team, able to work in tandem to service the lobby guests. Supportive environment. Support especially comes from the unionized staff, when there were shocks to the system union employees came together.

Hardest part of the job can be some understaffing issues, but typical of workplaces that prioritize minimizing staffing costs instead of properly seeing to each guests needs.
In particular there was a key, front desk manager who was scared to show that the desk had multiple people when the higher up managers were around. It was stressful needing to cater to the ego of the higher ups instead of them understanding that the lobby can be busy at any moment. A key was particular and got very stressed about this and put their stress on the desk staff.

Other management were great, very funny and supportive front office management other than the key. Best part of the job was easily the support of other desk staff. They each excel in what they do, great environment to be around. 

Lots of love in the workplace culture.

I have 16 yrs experience in all aspects of general housekeeping and deep cleaning,and take pride in providing a clean,sanitary,and pleasing environment.The first 14 yrs were devoted to Marriott's Renaissance Hotel before It transitioned to Pinnacle HotelVancouver Hourborfront where I currently am, so I am very familiar with kind of Marriott's Brands,policies,and procedures.My strong work ethic completes duties well,efficiently and timely for events such as bandquets and conferences.I also take great care of assist guests and their requests on -demand on top of my usual tasks. I am an open and friendly person who values making guests enjoy their stay.

A typical day was busy and stressful, with staffing often stretched super thin. 
Management regularly changed schedules, cut hours, and assigned back-to-back shifts, making it difficult to plan life outside work.Workplace culture depended heavily on who was doing the job.  Kitchen is not enough to execute the worklod.
The hardest part was the inconsistent scheduling. 
The most enjoyable part was working with coworkers.

Loved my time working with the Front Office Team at the Pinnacle. The Managers are extremely supportive and always try to resolve any issues fairly and quickly. The Front Desk, PBS, and Bell teams work together with respect, efficiency, and ensure the environment is friendly and collaborative even when problems arise. Most of the Front Office team has been with the hotel for at least 5+ years so as a new addition you will be in great hands.

The schedule was built based on your availability and hotel needs, was a great balance. Unfortunately, the work environment was toxic. No structure or guidance. High expectations and poor training. The people who have been there for years are just afraid to start over. Not one seems to be happy about being there. 

No a great place to plan a career.

Long term union employment creates toxic and disrespectful environment. 

Senior leaders are uncaring and micromanaging details that have nothing to do with the successful completion of daily tasks. 

You will be discarded like a disposable cup when they have no more use for you.

Union wages, old hotel but they are trying to keep it up. The people for the most part are good to work with, just a few bag eggs in the bunch.

Managers listen and do what they can to help and make things right and fair.

It was pleased and happy work experiences , very great management, and great team work. We had a nice and warm work environment, people who help and support each other, and I learned a lot from my managers and my colleagues.

Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. 
Workplace culture everyday learning different things. 
Very helpful in the future  real work experience

Seniority rules everything here. Can't request days off if your at the bottom as most of the senior guys take their picks. Takes forever to move up the brigade system.

Top Job Titles	Average salary
Hotel housekeeper 5 salaries reported	$26.44 per hour
Cook 2 salaries reported	$32.20 per hour
Sous chef 6 salaries reported	$73,750 per year
Bellman 5 salaries reported	$21.89 per hour
Room attendant 3 salaries reported	$29.05 per hour

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