operations associate

client advisor

service administrator

retail sales associate

nail technician

Tiffany & Co.

From November 2011 to the present, I have been working for Tiffany &  Company in the role of an Operations Professional. This position is mainly Customer Service oriented, however it is my responsibility to  be cross-functional in all aspects of back-of-house operations and sales. This includes:

- working effectively with sales professionals and other team members to help drive the business
- sales support, process efficiencies and procedure compliance are essential 
- contribute to store inventory accuracy and availability
- maintain all reporting needs and internal audit checklist compliance to ensure store is financially sound.
- independently follow-up on and resolve all customer issues
- strengthen customer brand loyalty by providing superior service for all after-sales servicing needs concerning either repair/cleaning take-in or phone orders
- partner with the sales team by fulfilling merchandise requests and point sales quickly and accurately 
- respond graciously to all incoming telephone calls and emails with prompt and accurate information in order to help retain and satisfy customers
- multitask as needed to ensure that all daily, weekly and monthly responsibilities are completed in a timely manner
- remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers

A typical day consisted of morning review of sales goals, working on client development and returning any calls or emails from customers.  The afternoon was spent on the sales floor, showing product, developing relationships and closing sales.
I learned how to develop my strengths in written communication, as well as how to connect with people, listen to their stories and exceed their expectations. 
I learned a lot about multi-tasking and working under tight timelines and high pressure, shipping limitations and solving problems using creative ideas that complied to company policies and procedures.
Management was always supportive as long as target sales were being met, and were receptive to innovation on how to drive business. 
There was a strong emphasis on appearance and the trust that it ensues, as well as maintaining a professional and courteous disposition regardless the situation.  
The hardest part of the job was the stress over the increasing sales targets and maintaining high energy when the market would dip and sales were less abundant.
The most enjoyable part of the job was playing a small role in so many celebrations, be it a wedding, a birth or a retirement.  Sharing a part of families richest moments was an honour I did not take lightly.

Tiffany & Co. proved to be one of my best sources of customer service knowledge. They expect nothing but the best. A typical day was spent in my home office on the phone and email securing appointments with potential and existing corporate customers. Working from home did not allow for as much social interaction as my personality needs. Management and co-workers, for the most part, were extremely professional and guarded.  It was a difficult place to really get to know people because there was always a fear of not complying with the rigid expectations.  The most enjoyable parts were meetings and luncheons with my customers.  Being the front of house Ambassador in the store during busy times of the year, and helping to organize and host special events, awards dinners and charity functions.

If you get a job working here, you better hope you become a favorite of management, because you won't be held accountable for anything you do or don't do.  Otherwise, expect to be lied to and gossiped about. Management played staff against each other over and over again.  The politics are out of control.  NOT what you'd expect working for a luxury company like Tiffany & Co.  This environment was like working  in a sorority house with very immature teenage girls, the angst, the drama and the gossip!  Horrible leadership as management actually encourages the staff to lie and gossip about one another and report it back to them like it is the truth. 

 If you value your mental health, apply elsewhere.

If you want to have the worst mental health of your life, I highly suggest taking an underpaid role at a toxic organization like Tiffany. Management is horrific, and there will be no legitimate support in advancing in the company. 

If high expectations for low compensation sounds like your ideal role, I strongly suggest you apply. If your idea of a good time is zero recognition for your contributions in conjunction with an ever increasing workload, then you will be deeply satisfied here. 

If you enjoy being underemployed, undervalued, and perpetually harassed by incompetent megalomaniacs in leadership for the majority of your working hours - this is definitely the organization for you!

This was absolutely the worst work experience I had. Colleagues gossip about each other and then report to management, management will then give you problems. Definitely the worst managers I've ever had. All they know is giving you pressure and mentally torturing you. You can never finish your job during holiday season and then people will blame you for "not doing your job". Managers are really good at using people for the busiest time of year and then fire them as if they never existed. If you pursue a healthy and long-lasting career, please do yourself a favour and apply elsewhere.

Do not waste your time , this company only cares for its stock holders , Company morale is so fake its sending a chill down my spine typing this. 
You learn quickly that when you start at Tiffany you are re enrolling in highschool. 
Fake Management (makes me want to puke thinking about how they are so uncaring and politically correct solely for their benefit, they might be lizards in human suits to be honest), backstabbing co workers, generally uneasy environment to stand in for 8 hours a day.
Poor pay , terrible environment to be happy
Customers treat you like dirt daily and management expects you to take it.

Amazing work environment, great team of co-workers and management. High end boutique and great company to work with. Providing the Tiffany experience to each and every client that walks in and helping them with their special occasion or personal styling is an unforgettable experience. Do need to have a high focus of high efficiency at work to have a successful day. Not for candidates who just want a boring job and sit through the day.

Welcome to the real life set of mean girls. Worst store director on the face of the earth. Secretive, catty and totally unprofessional leader. Set a horrible tone for the back of house staff and worked to pit everyone against each other.  You have no autonomy in your work and are constantly micro managed. The director and her operations minion are the two most hated people in the store. She is a bully and a nasty insecure excuse for a leader. I absolutely hated every minute of that job.

I had not worked in a Corporate Retail environment before and I found there are several challenges that face management in regards to getting things done.  The Corporate Retail environment is similar to working with the Government as there are a lot of channels to go through to get things completed.  As it was, it took 3 months and six interviews for me to get my placement.  After 3 months, I still had not received my expense reimbursement for my training expenses.  So be warned...there are a lot of hoops to jump through.

Top Job Titles	Average salary
Operations associate 3 salaries reported	$40,000 per year
Client advisor 3 salaries reported	$21.67 per hour
Service administrator 1 salary reported	$30.00 per hour
Retail sales associate 1 salary reported	$20.15 per hour
Nail technician 1 salary reported	$23.05 per hour

Working at Tiffany & Co.: company overview and reviews

Tiffany & Co.

Tiffany & Co. ratings

Popular jobs at Tiffany & Co.

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected

Working at Tiffany &amp; Co.: company overview and reviews

Tiffany & Co.

Tiffany &amp; Co. ratings

Popular jobs at Tiffany &amp; Co.

Salary satisfaction

Working at Tiffany & Co.: company overview and reviews

Tiffany & Co. ratings

Popular jobs at Tiffany & Co.