Laval Quebec, Province Air canada Jobs – 67 Openings This Week

Customer Service Manager - Contact Centre - Temporary
Air Canada —Dorval, QC
- Weekends as needed
- Bilingual
- Microsoft Word
- Microsoft Excel
1d
Representative, Customer Relations
Vacances Air Canada Vacations /Air Canada Rouge —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
Quick apply
Chef du Service clientèle - Centre de services - Temporaire
Air Canada —Dorval, QC
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Technicien.ne, Comptes créditeurs
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- English
Quick apply
13d
Product Manager, Data
Air Canada —Dorval, QC
- Full-time
- Bilingual
- Master's degree
- Presentation skills
Propriétaire des Produits - Système de contrôle des départs (PSS)
Air Canada —Dorval, QC
- Full-time
- Continuous improvement
- Product management
- Agile
Chef de projet, Installations
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- English
- Travel
- HVAC
Quick apply
Technicien en équipement de soutien au sol – (CAT 23)
Air Canada —Dorval, QC
- From $39.12 an hour
- Full-time
- Computer science
- Computer Science
- Schematics
Chef Agent de piste (Chef Préposé d'escale) – Aéroport
Air Canada —Dorval, QC
- $30.25–$33.63 an hour
- Overtime
- Leadership
- Profit sharing
- Employee stock purchase plan
Représentant(e), Relations avec la clientèle
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Représentant(e), Relations avec la clientèle
Vacances Air Canada Vacations /Air Canada Rouge —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Analyste - Marketing de performance - Cargo
Air Canada —Dorval, QC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
2d
Representative, Customer Relations
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
Quick apply
Marketing Performance Analyst - Cargo
Air Canada —Dorval, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
2d
Conseiller - Finances - Temporaire
Air Canada —Dorval, QC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's
1d
Lead Coordinator, Accounts Payable
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- ERP systems
- Dental care
Quick apply
Finance Advisor - Temporary
Air Canada —Dorval, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
1d
Coordonnateur(trice) principal(e), Comptes créditeurs
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Technicien.ne, Comptes créditeurs
Vacances Air Canada Vacations /Air Canada Rouge —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- English
Quick apply
13d
Data Analyst Developer
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- SQL
- Plumbing
- Dental care
Quick apply
8d
Technician, Accounts Payable
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- English
- Dental care
Quick apply
13d
Technician, Accounts Payable
Vacances Air Canada Vacations /Air Canada Rouge —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- English
- Dental care
Quick apply
13d
Développeur·euse et analyste de données
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- SQL
- Communication skills
Quick apply
8d

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Customer Service Manager - Contact Centre - Temporary

Air Canada
Dorval, QC

Apply Now

Job details

Full-time
1 day ago

Skills

Bilingual
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Microsoft Office
Bachelor's
Communication skills

Full job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Our skilled Customer Service Managers embrace their role as a Leader, assisting Customer Sales and Service Agents to achieve their personal potential in the delivery of superior customer service. Strong interpersonal skills and coaching abilities dominate as they educate and motivate their team of front-line employees in providing exceptional customer service to Air Canada worldwide. They quickly adapt to changes and model a positive, motivating and customer-focused attitude for employees while showcasing their strong problem-solving and multi-tasking skills.

Responsibilities:

Coach employees to the team metrics, to achieve and exceed productivity and service objectives.
Coach on soft skills by demonstrating courtesy, empathy and poise under pressure
Listen to calls to observe employee demeanour, technical accuracy and conformance to Company policies and procedures
Support the launch of new products and services and communicate the rationale and benefits
Proactively manage employee absenteeism. Be responsible for the delivery of corrective actions and fostering a culture of reliability.
Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment. Celebrate success with employees by recognizing great individual and team effort and take time to thank them.
Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions.
Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions.
Anticipate employees’ and customers’ needs and be available for them.
Be entrepreneurial and make every decision as if you owned Air Canada.
Assume local leadership, as assigned, for specific local initiatives or departments for process & performance improvement.
Participate in Management team meetings and decision-making pertaining to office matters.

Qualifications

Completion of a bachelor’s degree or academic equivalent is an asset.
Knowledge of airline commercial operations, call centre operations, or related travel industry experience an asset.
Strong customer focus, dealing with employees and customers with professionalism and care.
Excellent problem-solving skills; able to apply creative solutions that have a positive impact on results.
Demonstrated ability to work under pressure, handle stressful situations and maintain flexibility.
Ability to respond quickly to situations and seize opportunities.
Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
Possess an energetic and tenacious achievement orientation, with demonstrated ability to take initiative and work with minimal supervision.
Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment.
Experience using Microsoft Office applications including Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Demonstrated commitment to teamwork.
Knowledge of labour relations and experience in managing a unionized workforce is an asset.
Ability to work evenings, weekends, and holidays.
Ability to travel when required.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Apply Now

Refine Your Search

air canada jobs in laval quebec, province

Customer Service Manager - Contact Centre - Temporary

Representative, Customer Relations

Chef du Service clientèle - Centre de services - Temporaire

Technicien.ne, Comptes créditeurs

Product Manager, Data

Propriétaire des Produits - Système de contrôle des départs (PSS)

Chef de projet, Installations

Technicien en équipement de soutien au sol – (CAT 23)

Chef Agent de piste (Chef Préposé d'escale) – Aéroport

Représentant(e), Relations avec la clientèle

Représentant(e), Relations avec la clientèle

Analyste - Marketing de performance - Cargo

Representative, Customer Relations

Marketing Performance Analyst - Cargo

Conseiller - Finances - Temporaire

Lead Coordinator, Accounts Payable

Finance Advisor - Temporary

Coordonnateur(trice) principal(e), Comptes créditeurs

Technicien.ne, Comptes créditeurs

Data Analyst Developer

Technician, Accounts Payable

Technician, Accounts Payable

Développeur·euse et analyste de données

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