Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.
CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of nearly 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s preeminent small university.
CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.
Reporting to the Director, Facilities and Operations, the Custodial & Security Services Manager is the operational leader for the custodial and security teams. This role involves resolving complex administrative and operational issues that may be at times high priority for the university. Given that teams operate 24/7, some schedule flexibility and on-call availability is required.
This position is responsible for managing custodial operations and overseeing the contracted security team. The Custodial and Security Services Manager is responsible for planning, organizing, directing, and reviewing custodial work while maintaining site authority over security operations. Security services are provided by a third-party vendor, available 24/7. It is expected that approximately 75% of the role’s focus will be on custodial management and 25% on security oversight.
Responsibilities:
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Lead employee recruitment, discipline, retention, and development, ensuring effective delegation of duties and optimal use of human capital.
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Manage department resources, set service expectations, and oversee quality control for Custodial and Security Services to ensure responsiveness to campus needs.
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Responsible for the scheduling of work for Student Help employees.
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Lead crisis response, including direct support of the security team and effective de-escalation when needed.
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Lead all training for the custodial and security teams including inductor training for new staff. (e.g., WHMIS, bloodborne pathogens, Level 2 lab cleaning).
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Develop programs to improve Custodial Operations, including establishing standards and personnel training programs.
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Provide guidance to the Security Team and university stakeholders on security matters.
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Communicate to appropriate stakeholders as needed on priority items.
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Manage an authorized budget, evaluate fiscal needs, prioritize spending, contribute to budget preparation, and ensure responsible fiscal management.
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Oversee inventory management, ordering, invoicing, and equipment repairs.
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Assign and allocate cleaning areas effectively.
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Participate in the on-call team for facilities and campus emergencies as a first responder.
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Promote health, safety, and incident prevention by educating staff on departmental policies, procedures, and safe work practices in compliance with relevant legislation. Foster a culture of safety within the team.
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Lead by example, contributing to a positive workplace culture.
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Demonstrate a strong commitment to professionalism and ethical work standards.
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Set clear expectations, provide accountability for growth, ensure measures are in place for accuracy in work. Develop plan to monitor consistent quality assurance.
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Perform other duties, special programs, and projects as assigned.
Knowledge, Skills, and Abilities:
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Experience in working with a large degree of independence, in a self-sufficient manner.
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Ability to act decisively and to exercise initiative and judgement on a wide range of issues.
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A “go-getter”, positive attitude.
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Strong interpersonal and communication skills, with the ability to communicate clearly in both written and verbal form.
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Maintain confidentiality protocols at all times in accordance with company policies and legislation.
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A commitment to providing exceptional service with a positive and professional approach.
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Demonstrate strong leadership skills in training, motivating, and inspiring teams; foster cooperation, build confidence, and recognize achievements to promote teamwork.
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Exhibit integrity, professionalism, civility, and a high degree of ethics in all job-related responsibilities.
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Knowledge and safe use of hazardous workplace materials, including chemical cleaning products, as well as powered and non-powered equipment such as floor polishers, vacuum cleaners, and floor scrubbers.
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Strong computer and organizational skills are required.
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Work experience in major institutional sectors such as education, post-secondary education, healthcare, or the service industry is preferred.
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Effective problem solving and troubleshooting skills are required.
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Excellent time management skills - must be able to prioritize and manage workload to meet the multiple demands of the position.
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Ability to sit, stand, walk, run, bend, stoop, squat, crouch, kneel, push, pull, and twist.
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Lifting and carrying up to 75 pounds may be required without assistance.
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Ability to work under any weather conditions, inside or out, without regard for temperatures any time of the day or night.
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Ability to drive a motor vehicle.
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Ability to exert up to 80 pounds of force to move objects.
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Ability to respond to exposure to blood, bodily fluids and chemicals.
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A team player.
Qualifications:
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Minimum of four (4) years of experience leading a cleaning and/or security team or managing a contract service provider is considered an asset.
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Strong understanding of cleaning methodologies and materials required.
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Building Service Worker or Supervisor Custodial Technician Certification training is considered an asset.
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High school diploma or GED is required.
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Valid Class 5 Alberta Driver’s License for operating University vehicles with a clean drivers’ abstract is required.
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First Aid, CPR, AED, and WHMIS certifications are considered assets.
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Accredited security education from ASIS, IACLEA, or equivalent experience is preferred.
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Satisfactory Criminal Records Check results is required.
Working Conditions:-
Frequent sitting and administrative/ computer work.
Occasional physical activities, including standing, walking, bending, crouching, reaching, and lifting/carrying:
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Light objects (up to 5 kg / 11 lb)
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Medium objects (5–20 kg / 11–44 lb)
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Heavy objects (over 20 kg / 44 lb)
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Tasks may also involve pushing, pulling, working in awkward positions, or maintaining a single position for extended periods.
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Infrequent need to restrain or arrest individuals as part of security-related duties.
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Primarily an administrative role but may involve occasional exposure to biohazardous materials (e.g., bodily fluids, vomit, urine, blood) in emergency situations, requiring proper handling and disposal.
Closing Date: Application review will commence immediately and continue until the position is filled.
Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.
