Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Accountabilities:
General Office Duties (80%):
- Performs general office duties including answering phones, responding to voicemail, greeting visitors, filing documents (manually and electronically), copying, distributing materials, sending and receiving emails.
- Monitoring and arranging purchases for office supplies.
- Inputs statistical information and maintains files/statistics for The Salvation Army in SAMIS, Shopify, and other assigned software.
- Performs various accounting functions; coding invoices, internal transfers through TEM and Business World, documenting and making deposits, prepares and issues receipts, etc.
- Maintains HR electronic and hard copy files and resources.
- Ensures the protection of personal and sensitive date.
- Prepares agenda and minutes for meetings.
- Records and distributes incoming mail.
- Maintains a positive and respectful work environment.
- Responsible for the cleanliness of the office, including but not limited to, staff kitchen, bathrooms, boardroom, & lobby.
- Performs accurate data entry and maintains organized records to support operational efficiency.
- Supports filing systems and document control to ensure timely retrieval and secure information management.
- Supports communications through front-line reception duties (answering phones, responding to voicemail, greeting visitors), ensuring prompt, professional, and consistent communication.
- Christmas Kettle Campaign:
- Assists with various organizational tasks related to the preparation of the Christmas Kettle Campaign, including contacting and organizing volunteers and kettle locations, obtaining appropriate relevant paperwork from THQ, revising promotional materials related to the Campaign, and preparing kettle stands and kettle kits for the Campaign.
- At the direction of the Resource Manager, will assist with daily tasks during the Campaign, including setting up and taking down kettle locations, contacting kettle volunteers, refilling kettle kits with supplies, participating in the donation count room, entering documentation and timesheets for kettle staff (timekeeping).
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Complies with all safety procedures as required and directed including, but not limited to, wearing of safety shoes/boots, glasses, gloves, clothing (if/as required), etc.
- Cleans, organizes, and keeps free from hazard all areas of the CRC as required and directed.
- Communicates all concerns for safety of persons/property promptly.
Warehouse (20%):
- Processes incoming materials by scanning them into the inventory system, packing appropriately, and storing items safely and systematically to maintain the integrity of all donations.
- Maintains proper storage practices for food items to prevent contamination and ensure quality standards are met.
- Places perishable items in the cooler or freezer as required to preserve product safety.
- Supports the Driver with the organized loading and unloading of materials in the CRC’s shipping and receiving area.
- Operates warehouse equipment, including pallet jacks and basic maintenance tools, in a safe and compliant manner.
- Willingness to drive a Salvation Army vehicle, in accordance with the Commercial Vehicle Operations Policy.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Complies with all safety procedures as required and directed including, but not limited to, wearing of safety shoes/boots, glasses, gloves, clothing (if/as required), etc.
- Cleans, organizes, and keeps free from hazard all areas of the CRC as required and directed.
- Communicates all concerns for safety of persons/property promptly.
Performs other position related duties as assigned.
Critical Relationship Management:
- Internal relationships:
- Supervisor, staff, volunteers
- Local Salvation Army Ministry Unit contacts
- External relationships:
- Vendors, Donors, Community partners
MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITIES:
- This position reports directly to the CRC Resource Manager, warehouse tasks to be assigned by Operations Manager or designate.
- This position does not have direct reports however it may supervise the work of warehouse volunteers.
FINANCIAL AND MATERIALS MANAGEMENT:
- Regular responsibility for minor financial matters and for wise use of own resources.
- May be authorized to handle small amounts of cash.
- May be responsible for confidential, accurate and complete safekeeping of files, documents, invoices, receipts and contracts.
- Accountable for minor materials management, maintenance, safekeeping, effective usage, and distribution of office supplies and equipment.
Working Conditions:
- Work location for this position is usually in an office/warehouse facility setting.
- Occasional travel may be required between work locations and/or for training purposes and during Christmas Kettle Campaign (up to 5% of time).
- Work is subject to frequent interruptions and multitasking, temperature variations and equipment and general office noise (ie. People talking, phones ringing)
- The work may require frequent amounts of sitting, standing, walking, bending, repetitive lifting/sorting, and the ability to lift up to 30 pounds, or up to 50 pounds with assistance.
- This is a full-time position based on 35 hours per week, normal hours of work – 8:30 A.M – 4:00 P.M, Monday – Friday; ½ hour unpaid meal break. Hours may fluctuate during Christmas season.
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
education and experience Qualifications:
Education, Qualifications and Certifications:
- Completion of a formal post-secondary/college program of one academic year
- Alternative combinations of education and experience may be considered
- Valid class 5 driver's license
- Current First Aid/ CPR equivalent to St John’s Standard First Aid/ Level A or C CPR (can be obtained upon hire)
- Willing to obtain Forklift Operator certification upon hire.
Experience and Skilled Knowledge Requirements:
- At least one (1) year of related administrative or customer service experience.
- At least one (1) year of related experience with warehouse processing or goods distribution is an asset.
- Working knowledge of MS Office Suite and other office software applications.
- An alternate combination of experience will be considered.
Skills and Capabilities:
- Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
- Effective communication skills.
- Excellent interpersonal skills, integrity, and adaptability.
- Self-directed with strong organizational skills and the ability to complete assignments and meet deadlines.
- Demonstrate flexibility and strong work ethic with a willingness to learn.
- Ability to maintain information in confidence and exercise good judgement.
- Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
- The ability to lift up to 30 pounds, or up to 50 pounds with assistance.
- Willing to wear Salvation Army logo and branded wear.
- Must comply with all Salvation Army policies, procedures, and associated legislation.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
- Participate in mandatory orientation training including on-line abuse prevention certification, Food Safety, W.H.I.M.S., and other onboarding material as required.
- Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion. The screening is secured either through the National Canadian Policy Information Centre (CPIC) or through a local police detachment.
- May require screening through The Salvation Army Abuse Registry.
Compensation:
The target hiring range for this position is $19.19 to $24.00 with a maximum of $28.79.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
