Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.
As part of the GMS family of companies since 2018, Slegg Building Materials has worked to become your first stop for all your building needs. Slegg has been on the job site or helping out around the house since 1947 and is Vancouver Island’s choice for building materials and home improvement products. With multiple locations across Vancouver Island, we are proud of our roots, and we know the hard work and dedication that goes into every one of our customers’ projects. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.
For more information about our family of companies, please visit Slegg Building Materials or www.gms.com.
Position Summary
The Retail Manager will be responsible for the overall leadership, sales, and service in the location. The successful candidate must be a highly motivated and customer-focused individual who will ensure the highest standards of safety, service, and efficiency. The Retail Manager works closely with the General Manager. The salary range for this position is $63,000 - $80,000 annually.
Key Responsibilities
- Act as an ambassador of the company with all employees and customers.
- Greet and assist customers in a manner that models exemplary conduct to other staff.
- Lead by example and initiate contact with every customer
- Make sure all customer complaints are addressed and managed professionally, leaving the customer with a positive resolution.
- Manage all aspects of the store retail functions.
- Ensure that all health, safety, and security regulations are adhered to and required standards are met.
- Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
- Make sound business decisions.
- Manage in-store employee hours, performance, attendance, and misconduct.
- Select, orient, and train new employees.
- All cash functions for the store
- Provide management with required sales, staff, and other assigned productivity reports.
- Hold staff accountable for performance, attendance, and misconduct.
- Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
- Employee engagement
- Make sure that merchandise is always presented neatly and that items are priced correctly.
- Manage the pricing in a product’s life cycle by taking seasonal changes into account.
- Oversee Receiving, Overstock management, Cycle counts, and Front-end retail.
- Inventory and in-stock lead for the store.
Skills and Qualifications
- A broad knowledge of building supplies is necessary.
- Superior customer service skills
- Ability to set priorities and deliver results with deadlines.
- Competitive spirit and results driven.
- High sense of urgency and drive
- Ability to motivate, train, and coach others to a higher level of success.
- Flexible availability based on business needs (including weekends, inventory, evenings)
- Ability to set priorities and deliver results with deadlines.
- Computer Skills required- advanced Microsoft Excel
- High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership.
- Exemplary listening, communication, and interpersonal skills
Benefits
- Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, etc.), training programs and opportunities for career advancement, group events, and more.
If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
We are an equal opportunity employer.
