Job Category: Professional
Hospital Location: Newmarket ON
Job Type: Temporary (Fixed Term), Full time
Number of Positions: 1
Minimum - Maximum Hourly Rate: $35.82 - $42.58
Why Join Our Team?
A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
Hybrid, virtual, and in-person working environment (where applicable).
Progressive health and dental benefit plans.
HOOPP pension plan with employer and employee premium sharing.
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!
Southlake Health is seeking a proactive customer service driven People Experience Associate to join our Total Rewards and People Operations team, to provide operational support and deliver high quality people services that enhance the employee experience across the hospital.
In this role, you will play an important part in delivering an exceptional employee experience by supporting employees throughout the full employee lifecycle and serving as a key point of contact for People Culture & Experience operations. You will provide day-to-day support in areas including total rewards administration, benefits and pension programs, HR systems management, employee record management, process improvement initiatives, and general people operations support.
This position is ideal for an HR professional who enjoys operational excellence, delivering high-quality service, improving processes, and creating positive employee experiences in a fast-paced healthcare environment.
As a member of the broader People, Culture & Experience team, you will directly contribute to creating a seamless and positive employee experience across Southlake Health. You will help ensure employees are supported throughout key moments in their employment journey while maintaining efficient HR operations and helping improve the systems and processes that support our people.
This is a 14-month contract replacement position.
What you‘ll be doing
- Support the administration of HR programs, including but not limited to employee benefits, pension enrollment, and other employee lifecycle event administration.
- Maintain accurate employee data within HR systems, processing employee lifecycle transactions including new hires, transfers, salary changes, leaves of absence, and terminations.
- Provide day-to-day HR systems support, including troubleshooting employee access issues, performing data audits, maintaining system integrity, and generating operational reports.
- Support the delivery of a positive employee experience by serving as a first point of contact for employee and manager inquiries through phone, email, and in person for to employee inquiries related to benefits, pension, compensation, retirement, and employee programs, while coordinating with external benefit and pension providers as required.
- Maintain employee records and ensure compliance with organizational policies, confidentiality standards, and records management requirements.
- Participate in continuous improvement initiatives by identifying process efficiencies, updating standard operating procedures, and developing employee support resources such as guides, FAQs, and process documentation.
- Support departmental administration internal communications, policy maintenance, reporting, and other operational activities that contribute to effective People Operations service delivery.
What You‘ll Bring
- Completion of post-secondary education from an accredited institution in a related field; CHRP designation is considered an asset
- Minimum 2 years of recent Human Resources experience, preferably in a unionized healthcare or complex organizational environment or equivalent combination of education and experience
- Experience supporting employee benefits administration, pension administration, compensation programs, HR operations, and employee lifecycle transactions
- Strong knowledge of HR operational processes and employee support services
- Advanced proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
- Experience working with HR systems; Workday experience is considered an asset
- Strong attention to detail with excellent organizational and time management skills
- Exceptional customer service skills and the ability to communicate effectively with employees and leaders at all levels
- Ability to manage multiple priorities while working independently and collaboratively within a team environment
Why Join Southlake Health
At Southlake Health, we believe exceptional employee experiences create exceptional patient experiences. As part of our People, Culture & Experience team, you will help build a workplace where employees feel supported, valued, and empowered throughout every stage of their journey.
Join a team that is committed to innovation, collaboration, and creating a people-first workplace culture that makes a meaningful difference every day.
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.
Regular and reliable attendance is an expected requirement of this position.
We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.
Use of Artificial Intelligence (AI)
We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.
Health & Safety Workplace Responsibilities
It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Commitment to Diversity and Inclusion
Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.
Anti-Oppression/Anti-Racism at Southlake Health
Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.
Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!
