service desk technician Jobs

Bilingual IT Help Desk Support
YM Inc —Mont-royal, QC
- Full-time
- Bilingual
- English
- Windows
- Dental care
- Tuition reimbursement
Quick apply
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
- Full-time
- Bilingual
- English
- Windows
- Store discount
- Dental care
Quick apply
Temporary Client Services Technician (OPT, External)
Bluewater District School Board —Chesley, ON
- $37.02–$38.02 an hour
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
1d
IT Support Analyst [#4927]
Alteo —Montréal, QC
- Hybrid work
- Microsoft Word
- Computer science
- Microsoft Excel
Desktop Support Engineer (Dispatch /Part-Time) – Sainte
Axiom Technologies —Sainte-Foy, QC
- Customer service
- Windows
- Communication skills
Help Desk Technician - Level 1 (Bilingual - English/French)
Star POS —Edmonton, AB
- $44,000–$46,000 a year
- Full-time
- Bilingual
- English
- Windows
- Disability insurance
- Dental care
Quick apply
10d
Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills
User Support Technician
E-net Solutions —Canada
- $36 an hour
- Full-time
- Customer service
- No university degree
- Travel
Technical Support Specialist
Transparent Solutions —Canada
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
10d

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Bilingual IT Help Desk Support

YM Inc
Mont-royal, QC

Quick apply

Job details

Full-time

Benefits

Extended health care
Dental care
Tuition reimbursement
Paid time off
Life insurance
Paid sick leave
On-site parking

Skills

Bilingual
French
Post-secondary education
English
Windows
Microsoft Office
Analysis skills
Remote access software
Computer networking
AS400
Organizational skills
MacOS
IT
Communication skills
Time management
Help desk
VPN

Full job description

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 850 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Amnesia, Charlotte Russe, Rue 21 and Mandee.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

How you will make a difference:

The position of Bilingual IT Help Desk Support provides user support/customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.

· Duties and Responsibilities
· Serve as primary point of contact for users regarding overall support, policies and procedures

· · Assign/escalate issues to appropriate IT Systems Support technician

· · Keep users always informed on status of their tickets

· · Follow up with assigned personnel to ensure timely resolution of problems

· · Document and maintain solutions in appropriate support systems

· · Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made

· · Proactively identify improvement opportunities and work with the Manager, IT Support to implement processes that enhance Help Desk operations

· Qualifications

· · Post-secondary education in a related field or equivalent

· · Minimum 2 years’ experience in an information technology position, providing computer support

· Bilingual French/English

· · Strong understanding of Windows OS XP, WIN7/8. Mac OSX, MS Office

· · Working knowledge of AS400

· · Experience with Windows domain networking, local area networking, and remote access software, VPN and VM technology troubleshooting

· · Experience in end-user support, assisting and training

· · Technical writing skills

· · Proficient in Microsoft Office

· Related Work Skills

· · Capacity to form effective relationships with users

· · Strong communication skills, both verbal and written

· · Works well in a team environment

· · Effective time management and multitasking skills

· · Strong organizational skills with an ability to prioritize tasks

· · Proven ability to work well under pressure and meet all deadlines

· · Strong analytical and problem-solving skills

· · Strong technical understanding and ability to learn new programs quickly

· · Self-motivated, energetic and able to adapt quickly to change

· · Willingness to work a flexible schedule

What we offer:

· Competitive Compensation Package

· Health and Dental Benefits Plan

· Paid Sick Days

· Employee Discount

· Tuition Reimbursement

· Ongoing Training and Development

· Career Advancement Opportunities

· Being part of an amazing, supportive and collaborative team

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

This posting is for an open vacancy.

We do not use AI in our hiring process.

Job Type: Full-time

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off

Experience:

Help desk: 1 year (required)

Language:

French (required)

Work Location: In person

Quick apply

Refine Your Search

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