Columbus Customer experience representative Jobs – 81 Openings This Week

Customer Service Representative – Markham, Ontario
Fuze HR Solutions Inc. —Markham, ON
- $40,000–$45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Part-Time Member Services Representative
LIVunLtd. —Toronto, ON
- $22 an hour
- Part-time
- Hospitality
- CPR Certification
- Customer service
Quick apply
1d
Customer Service Team Lead
DBNC Group —Scarborough, ON
- $70,000–$80,000 a year
- Full-time
- Management
- Customer service
- Communication skills
Quick apply
1d
Customer Success Representative
Citron Hygiene —Markham, ON
- $51,000 a year
- Full-time
- Hospitality
- Sales
- Salesforce
Quick apply
3d
Bilingual (English/French) Client Success & Insights Manager - 18 Month Contract
NielsenIQ —Toronto, ON
- $68,500–$88,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Databases
- Paid time off
- Employee assistance program
Quick apply
1d
Inside Sales / Customer Service Representative (Industrial Products)
CANADIAN GENERAL FILTERS —Scarborough, ON
- $45,000–$50,000 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Profit sharing
- Disability insurance
Quick apply
22h

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Customer Service Representative – Markham, Ontario

Fuze HR Solutions Inc.
Markham, ON

Quick apply

Job details

Permanent | Full-time

Benefits

RRSP

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
ERP systems
Microsoft Office
Administrative experience
High school diploma or GED
Communication skills

Full job description

Full Time Permanent Role

5 days in office Monday to Friday 8am to 4:30pm

Salary: $40,000 to $45,000

About the Opportunity

Our client is a well-established provider of communications and technology solutions, delivering innovative products and services to commercial, industrial, and mission-critical environments across Ontario. They are seeking a highly organized and customer-focused Customer Service Representative to join their growing team in Markham.

This role is ideal for someone who enjoys helping customers, coordinating orders, managing multiple priorities, and working collaboratively in a fast-paced office environment.

Key Responsibilities

Customer Service

Provide exceptional customer service via phone, email, and in person.
Respond to customer inquiries professionally and efficiently.
Develop an understanding of customer systems and requirements to provide accurate information.
Maintain strong customer relationships through timely communication and follow-up.

Order Processing & Coordination

Process customer orders accurately using the company's ERP system.
Assist customers with order status, shipping updates, and delivery inquiries.
Coordinate incoming supplier shipments and schedule work related to customer orders.
Receive customer equipment requiring service and coordinate repair scheduling with technicians.
Maintain accurate inventory locations and assist with inventory control, including annual inventory counts.

Issue Resolution

Investigate and resolve customer concerns with a focus on first-contact resolution whenever possible.
Escalate complex issues appropriately while maintaining excellent communication with customers.
Work closely with internal departments to ensure prompt and effective resolution.

Administration & Documentation

Maintain detailed records of customer interactions, orders, and service activities.
Ensure customer information and documentation remain accurate and up to date.
Prepare and process related administrative documentation as required.

Team Collaboration

Work closely with operations, sales, technicians, and warehouse staff to ensure seamless customer service.
Contribute ideas for improving processes and customer experience.
Provide support during busy periods and assist with special projects when required.

Qualifications

High school diploma or equivalent.
Previous experience in customer service, order processing, inside sales, or a similar administrative role.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Experience using ERP software and Microsoft Office (Outlook, Excel, Word).
Strong organizational and multitasking skills.
Ability to prioritize work in a fast-paced environment.
Excellent problem-solving skills with a customer-first mindset.
High attention to detail and a commitment to delivering exceptional service.

What We're Looking For

The successful candidate is proactive, organized, and enjoys working in a collaborative environment. They take ownership of customer issues, communicate effectively, and consistently provide a high level of service while supporting the operational success of the business.

Benefits

Salary: $40,000 – $45,000, based on experience
2 weeks Vacation
Benefits and RRSP

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Fuze HR is committed to the principle of equal opportunity in the selection and recruitment of personnel.

At Fuze HR, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people.

This posting is for an existing vacancy.

#ONEN

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Refine Your Search

customer experience representative jobs in columbus

Customer Service Representative – Markham, Ontario

Part-Time Member Services Representative

Customer Service Team Lead

Customer Success Representative

Bilingual (English/French) Client Success & Insights Manager - 18 Month Contract

Inside Sales / Customer Service Representative (Industrial Products)

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