Location Markham, Ontario, Canada Category Hospital Support Roles Job Id R-247975 Job Type Part time
Cachet Village Animal Hospital located in Markham, ON., is currently welcoming an experienced Veterinary Receptionist / Assistant to join our team. This is an exceptional part-time (24-30hrs) opportunity for an organized, motivated, and empathetic individual to join us in a very important dual support role for the hospital. In this role, you will help our clients and their pets feel welcomed and appreciated while also being hands on with the Veterinarian and Technician team!
Create a warm and welcoming environment for our patient and pet parents
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Assisting the Veterinary staff with various tasks and treatments
Animal restraint
Housekeeping duties; cleanliness of reception area, pet holding areas, exam rooms and treatment areas
Shift-sharing at other VCA hospital locations may be required
The ideal candidate:
Previous client services experience and/or Veterinary industry exposure is ideal
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
A love for all small companions animals!!
What VCA Canada Offers
A caring culture of Wellness and Appreciation!
Competitive wages and benefits!
RRSP Employer Group Match Program!
Annual uniform allowance
Exceptional career development: there is room to grow here!
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.
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VCA is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance please let us know.
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