Medical Office Assistant
Akamihk Health Care Services is seeking a Medical Office Assistant (MOA) to join our team. We are looking for an outgoing individual to organize day-to-day operations by performing administrative tasks and ensuring exceptional customer service for our patients. As the first point of contact, you will assist with scheduling appointments, updating patient history, and coordinating with insurance providers. To be successful in this role, you must maintain patient confidentiality, exercise patience with potentially difficult individuals, and demonstrate strong attention to detail while efficiently prioritizing tasks.
This position combines administrative and clinical support, as you will assist with patient intake, manage medical records, and provide direct care during medical examinations. Your ability to balance behind-the-scenes responsibilities with patient interaction will be essential in ensuring the smooth operation of our medical facilities. Additionally, flexibility to work at various clinical locations as needed will be crucial to providing high-quality care and service across all sites.
Key Responsibilities:
Administrative Support:
- Greet patients, conduct patient check-ins, and ensure all necessary information is collected for appointments.
- Manage appointment scheduling, cancellations, and follow-up visits efficiently.
- Maintain and update accurate patient records, ensuring compliance with Alberta's privacy and health information regulations (e.g., Personal Health Information Protection Act - PHIPA).
- Answer patient inquiries via phone and email, providing necessary information and directing them to appropriate clinic services.
- Process insurance details, billing, and patient payments, as well as handle medical coding for insurance claims.
Clinical Support:
- Take and document patient vital signs (e.g., temperature, blood pressure, weight, pulse) in the EMR system.
- Assist nurses with preparing patient charts and ensuring accurate information is available for appointments.
- Prepare exam rooms and medical equipment for patient visits and exams.
- Support nurses during medical procedures and exams, assisting with patient comfort and preparing necessary instruments.
- Monitor patients' conditions and report any changes to the nurse or physician in charge.
Patient Care & Education:
- Provide patients with instructions, health information, and educational resources under the direction of the nursing team.
- Ensure patients are informed and comfortable before, during, and after their visits.
- Coordinate follow-up care, appointment reminders, and additional instructions, as needed.
Clinical & Office Management:
- Help manage clinic inventory by monitoring medical and office supplies, ensuring the clinic is always well-stocked.
- Maintain a clean and organized environment in the waiting room, patient care areas, and office spaces.
- Assist with general office duties such as filing, photocopying, faxing, and sorting patient records.
- Download and attach faxes regularly throughout the day.
- Check paper in printers.
· Experience in operating Autoclave unit
· Check and update stock for the clinic.
· Confirm every patient’s telephone number and address each time the check in
· Make sure new patients’ names are spelled correctly.
· Add patients’ pharmacy to the chart.
· Driver’s medicals for seniors – to trail B and eye exam and BP and fill in on Alberta Drivers Medical form.
· When patients book for Driver’s medicals let them know, the cost will be.
· When patients bring forms in, let them know the cost for filling them out.
· When a patient books an appointment with urinary symptoms, provide them with a container to collect a urine sample before seeing the doctor, and perform a dip test. The same procedure applies for a pregnancy test.
· When attaching new documents, ensure they are placed under the appropriate document type.
· Label all samples clearly and ensure that the requisition forms are accurately filled out, including the date and time.
· All forms must be scanned and attached to the patient's records in Med access.
· Ask patients to remove the coats, before seeing the Doctor
· When faxing consultations or investigations, make sure to note in Med access that the fax has been sent.
· Check the telephone messages when you are away from the clinic or if the clinic is closed.
· Weigh babies and children on every visit.
· Clean examination rooms after each patient
Flexibility to Work in Various Locations:
- Willingness and ability to work across multiple clinical locations or outreach sites as required, ensuring seamless patient care and operational support.
- Travel to other clinical locations, as needed, to assist with patient care, administrative tasks, or coverage during staff shortages.
- Adaptability to different environments, procedures, and equipment across various clinic sites, while ensuring high standards of service.
Qualifications:
Education:
- Medical Office Assistant (MOA) certification or equivalent training from an accredited institution.
- Certification or experience as a nurse (Licensed Practical Nurse (LPN) or Registered Nurse (RN)) is an asset.
- TELUS EMR, Connect care, Meditech, eFax, Netcare.
Experience:
- Previous experience in a healthcare setting, ideally in both administrative and clinical roles.
- Familiarity with Electronic Medical Records (EMR) systems, such as Meditech, TELUS Med access, or similar platforms, is highly preferred.
- Billing, and experience in using and managing the Autoclave unit.
Skills:
- Strong verbal and written communication skills, with the ability to interact effectively with patients, healthcare providers, and staff.
- Knowledge of medical terminology, office software, and Alberta healthcare regulations, billing.
- Strong organizational and time management skills, with the ability to prioritize tasks efficiently.
- Compassionate, patient-centered approach to care and customer service.
- Flexibility to work in various clinical locations, ensuring coverage across different sites as required.
- Ability to adapt to different clinic environments, work with varying resources, and adjust tasks accordingly.
· Knowledge of healthcare operations
· Familiarity with medical and insurance legislation
· Excellent organizational and multitasking skills
· Customer oriented communication skills
· Excellent computer literacy
· Proficiency with Microsoft Office
· Excellent interpersonal skills
Personal Attributes:
- Ability to collaborate effectively within a healthcare team, including physicians, nurses, and administrative staff.
- Strong attention to detail, professionalism, and empathy in patient interactions.
- Ability to handle sensitive information with confidentiality and adhere to privacy regulations.
Please send your complete resume.
We thank all applicants, however only those selected for an interview will be contacted.
Pay: $17.00-$20.00 per hour
Work Location: In person
