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Mail Ballot Office Supervisor

City of Richmond BC
Richmond, BC

Apply Now

Job details

Temporary | Full-time
1 day ago

Skills

Customer service
Call center experience
Supervising experience
Leadership

Full job description

Mail Ballot Office Supervisor

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

Reporting to the Program Manager, Special Voting Opportunities, the Mail Ballot Office Supervisor will be responsible for managing the day-to-day operations of the Mail Ballot Office/Call Centre.

Examples of key responsibilities include, but are not limited to:

Manage the day-to-day operations of the Mail Ballot Office/Call Centre
- Assess requirements for Call Centre staff and schedule staff accordingly
- Assist Call Centre staff and respond to their questions
- Assess requirements for staff that will be tasked to assemble MB packages
- Provide direction and oversee MB package assembly staff
- Monitor the supply of MB package items to ensure they are adequate and replenish items accordingly
- Work with the IT Mail Room re: daily processing of MB packages
- Receive ballots from the Elections Office and reconcile the daily ballot count
- Review and print the labels for MB packages
- Communicate with electors as necessary on MB matters
- Coordinate with IT on any IT-related issues/requirements in the MB Office/Call Centre
- Pick up the mail ballots dropped off by electors in the drop-off bin at City Hall
- Organize the mail ballot package pick-up schedule including the contacting of electors as required
Assist in the preparation of training material for Mail Ballot Office/Call Centre staff
Serve as an Approver of Mail Ballot applications as needed
Assist with the Mail Ballot adjudication and mail ballot tabulation processes
Other tasks that may be assigned by the Chief Election Officer or Program Manager, Special Voting Opportunities

Knowledge, Skills & Abilities:

Ability to perform duties with a high degree of accuracy.
Ability to perform multiple tasks simultaneously, work well under pressure, and deal with stressful situations with professionalism.
Ability to manage priorities and deadlines with the ability to adapt and change priorities quickly with ease.
Strong organizational ability with strong interpersonal and customer service skills.
Ability to communicate effectively with internal and external customers.
Ability to work independently and as part of a team.
Ability to lead a team.
Ability to have a high degree of flexibility, remain calm, and to meet tight deadlines under pressure.
Ability to successfully pass a Police Information Check.

Qualifications and Experience:

Completion of a Diploma from a post-secondary institution
Minimum of three (3) years job-related experience including supervisory experience
Experience working in a call centre would be considered an asset
Elections experience would be considered an asset.
Municipal government experience would be considered an asset
An equivalent combination of training and experience may be considered.

Additional Information:

Employee Group:

Exempt

Position Status:

Temporary Full-Time

Duration of Appointment:

3 Months

Salary Range:

$76,680 - $95,850 annually

Hours of Work:

8:15 - 5:00 Monday- Friday, Compressed work week

Application Posted:

7/31/26

External Closing Date:

8/6/26

PCC#:

Apply Now

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Mail Ballot Office Supervisor

Canadian Tax - Manager

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Director, Management Equity Finance and Tax – SLC Management

Senior Manager - Tax

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