Job Title: Front Line IT Support Technician
Location: Mt. Washington, Comox Valley
Employment Type: Full time
Wage Rate: $22-25 per hour
At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.
Supportive team environment with mentoring and training.
Opportunities for career growth and certification support.
Modern tools and technology.
A FREE Seasons Pass for you, and family passes
Health and Dental benefits
5% RRSP matching
Bonuses for referring new staff
Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation
Resort discounts, including retail, rentals, lessons, and food
Access to pro deals and other ski resort reciprocal ticket deals
We are looking for a Front-Line IT Support Technician who enjoys helping people and solving everyday IT problems. In this role, you’ll help users with their IT issues, ensure systems run smoothly, and provide friendly, professional assistance across hardware, software, and network environments. This is a hands-on, highly visible front-line role — perfect for someone who enjoys being out in the Resort, helping people face-to-face, and solving both simple and complex IT problems as they arise. Please note that the regular work week for this role is four days - Friday to Monday, over the weekend,
Serve as the first point of contact for all IT-related issues and requests across the Resort, providing hands-on, on-site support in person and via phone
Respond to IT issues where they occur, travelling across the Resort to offices, lodges, lifts, retail, food & beverage outlets, and operational spaces to resolve problems directly
Assess, troubleshoot, and resolve everyday IT issues (including simple and repetitive requests), escalating more complex issues when appropriate set up, configure, and maintain desktops, laptops, printers, and mobile devices
Assist staff with basic technology needs, such as account management, connectivity issues, printer problems, account access, and device setup
Escalate complex issues to senior I.T. staff when required
Document issues, solutions, and procedures via internal Wiki
Assist with system updates, patches, and basic security practices
Communicate clearly and patiently with users who have a wide range of technical skills and experience.
Required Skills & Qualifications
Strong problem-solving and troubleshooting skills, including the ability to resolve basic and complicated, high-volume IT requests efficiently
Strong communication and customer service skills
Ability to manage multiple tasks and prioritize effectively
Proven experience in an IT support, helpdesk, or technical support role (or relevant training)
Strong understanding of Windows, macOS, and Linux operating systems
Familiarity with Microsoft 365, email systems, common business applications and Point of Sale systems
Basic knowledge of networking concepts (LAN, Wi-Fi, VPN)
Valid Class 5 driver’s License
Reliable means of transportation to and from the Resort
Desirable (But Not Essential)
IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)
Experience with remote support tools
Basic knowledge of cybersecurity best practices and legislation
Exposure to programming or scripting languages such as Go, PowerShell, JavaScript, or similar
Basic understanding of databases, including concepts such as tables, queries, and relationships (e.g., SQL)
Interest in automation, system integration, or progressing toward more advanced IT roles
Working at a Winter Resort means no two days are the same, and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, muddy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!
Mt. Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!
