Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Rapid Transit Office is seeking a Lead, Operations and Maintenance to play an important part in the delivery of safe, effective and efficient Rapid Transit service to the community. This role will provide oversight in the implementation of the Operator Services Agreement with the operator and project agreements with other Project Operating Companies across the Rapid Transit programs. The Manager will bring a level of technical and functional oversight to the operation and of Rapid Transit Systems.
What will I be doing?
- Provide support and strategic input to the senior management on matters related to operations readiness, transition, and steady-state service delivery.
- Lead the development of Standard Operating Procedures (SOPs) in coordination with the Operator, Maintainer and internal stakeholders.
- Review Operator and Project Co. deliverables/ submittals to ensure compliance with contractual requirements.
- Implement a Compliance Check Program and Key Performance Measure (KPM) Audit Program to monitor Operator & Maintainer performance.
- Identify and manage non-compliance issues in collaboration with RT Quality team.
- Participate in O&M performance and coordination meetings with all relevant stakeholders to resolve issues and operational matters.
Liaise with external stakeholders on emergency protocols, service planning, and transit infrastructure interfaces.
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What Skills and Qualifications Do I Need?
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email
[email protected].
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
