Overview:
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
About the job
We are seeking a dynamic individual, with outstanding product knowledge and a passion for training and managing the training team. Candidates should possess strong business and training acumen and outstanding ability to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on Google products including Search, Display, YouTube and Shopping - translating this knowledge into sales narratives with clients and agencies.
Annual Base Salary starting at CAD 75,000 CAD per yr
Responsibilities:
Your Responsibilities
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
- Manage and direct a robust team of Trainers dedicated to the onboarding and development of new personnel across the program.
- Ensure all programs are expertly supported through rigorous training protocols that guarantee exceptional service delivery and client satisfaction.
- Design and iterate training modules, lesson plans, and instructional materials, covering product knowledge, policy updates, and upskilling/cross- skilling initiatives aligned with evolving business needs.
- Implement comprehensive testing strategies across all modules to accurately validate and document employee proficiency and skill acquisition.
- Produce specialized course modules to facilitate targeted, individual training sessions as required by the business.
- Establish feedback mechanisms and evaluation frameworks for trainers to monitor and record daily progress and performance for all new hires.
- Architect a versatile training strategy that seamlessly integrates traditional classroom environments with remote learning solutions.
- Lead the deployment of Learning Management Software (LMS) to empower the team with innovative, self-directed learning opportunities.
- Engage in client stakeholder meetings to translate expectations into actionable insights within the training curriculum.
- Oversee team administration, ensuring strict adherence to training compliance standards and certification requirements.
- Analyze team performance metrics, manage recruitment efforts, and provide strategic forecasts for workforce expansion.
- Maintain progressive and transparent communication channels with all relevant stakeholders to ensure operational alignment.
- Contribute to the enhancement of operational efficiency by developing and optimizing training processes and procedures across assigned sites.
- Partner with various departments to diagnose training gaps and recommend optimal, high-impact instructional approaches.
- Champion development programs for new hires and interns to ensure a world-class learning experience and career trajectory.
- Provide expert support to internal teams in the conceptualization and design of educational content.
Qualifications:
Job Requirements:
Possess 5-7 years of professional experience in training and development, including a proven track record in leadership roles.- Demonstrate elite C-level communication skills and extensive expertise in strategic stakeholder management.
- Maintain a thorough and practical understanding of adult learning principles to drive effective instructional execution.
- Exhibit robust project management capabilities and essential experience in managing high-level client relationships.
- Showcase superior people management skills to inspire and lead a high-performing team.
- Communicate with excellence through impeccable verbal and written English proficiency.
- Ability to effectively coach and mentor a diverse team of trainers to reach their full potential.
- Proven ability to deliver high-quality results while navigating rigorous and demanding deadlines.
Benefits & Perks
Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule
- Fixed schedule Monday to Friday 9am to 6pm.
Location
- Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto.
Required Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
