- Department: Investigations & Resolutions
- Reporting to: Director, Investigations & Resolutions
- Position Type: Permanent, Full-time
- Work Location: Vancouver or Victoria - Hybrid
- Salary: $93,983.69 - $104,426.33
- Position Posted: June 25, 2026
- Application Deadline: Open until filled
- Apply to: https://talent.sage.hr/jobs/a5b428d3-859d-4c94-9271-4d3b36749236
About the Role
BCCOHP is seeking a permanent, full-time Manager, Intake & Collaborative Resolutions (the Manager) to join our Investigations & Resolutions team. This position will report to the Director, Investigations & Resolutions.
The successful candidate will be responsible for providing operational leadership and oversight of intake, triage, and resolution processes and ensures concerns and complaints are screened, prioritized, and managed efficiently in alignment with legislative requirements, BCCOHP Standards and principles of administrative fairness. The Manager supports the Director, Investigations & Resolutions (the Director) in program planning, governance reporting, and continuous improvement initiatives and oversees the Intake & Collaborative Resolutions team.
Essential Duties
Intake & Triage Management
- Oversee the screening and triage of concerns received from the public and Oral Health Professionals (OHPs).
- Appropriately resolve concerns in the collaborative resolution pathway.
- Determine if concerns are safe/unsafe.
- Identify, support, and resolve concerns in accordance with the HPOAEscalate and flag concerns to the Director as necessary.
- Streamline concerns to the collaborative resolution or investigation stream.
- Address inquiries and questions from the public, OHPs, and lawyers.
- Manage databases ensuring information is accurate, confidential, and up-to-date.
Collaborative Resolution Oversight
- Oversee the General inbox and phone line for Investigations & Resolutions.
- Oversee the collaborative resolution processes, ensuring timely and effective resolution of concerns.
- Support and resolve complex concerns, raising them to the Director as needed.
- Collaborate with the Manager, Investigation & Investigation Committee on concerns deemed unsafe.
- Develop documents and templates for collaborative resolutions.
- Work with the Director to develop and refine process for collaborative resolutions.
- Sign off on letters and documentation for the Intake & Collaborative Resolution team.
Team Management and Leadership
- Contribute to strategic discussions and decision-making for BCCOHP and the Intake & Collaborative Resolution team.
- Provide leadership, management, mentorship, and supervision of the Intake & Collaborative Resolutionsteam.
- Ensure each member of the Intake & Collaborative Resolution team has a clear understanding of their role, accountability, authority, and responsibilities.
- Conduct performance reviews and planning for each member of the Intake & Collaborative Resolution team.
Organizational Support
- Contribute to the continuous improvement of processes, tools, and documentation.
- Provide operational and strategic support to the Director.
- Contribute to Board reporting, including preparation of updates and performance metrics.
- Collaborate with cross-functional teams to support regulatory operation and organizational priorities.
- Manage the team budget and related expenses and support the Director with annual budget planning.
- Work with the Director to develop and implement new projects and initiatives.
- Other duties as assigned.
Essential Skills and Qualifications
- Education, training, and experience equivalent to an undergraduate degree in law, health sciences, public administration, criminology, or a related field, combined with 5years' experience in investigations, professional regulation, discipline processes, or equivalent combination of education and experience.
- Experience in successfully building, developing, and managing a high performing team while ensuring continuous support and guidance to staff.
- Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.
- Experience in case management is an asset.
- Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools.
- Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
- Ability to handle sensitive and confidential information with discretion.
- Strategic, tactful and authentic leader who is able to influence at the functional levels.
- Strong critical thinking, analytical, conflict resolution and problem-solving skills.
- Strong mediation and negotiation skills.
- Attention to detail and dependability are second nature.
- Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
- Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously.
- Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.
- Indigenous Cultural Safety training or equivalent self-directed training is an asset.
- Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset.
Work Arrangement
Work Hours
BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).
Flexibility
BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.
We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.
Total Compensation & Perks
The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $93,983.69 to $104,426.33. The salary offered will be determined based on factors such as experience relative to the requirements of the role.
BCCOHP offers the following benefits and perks:
- Extended health and dental benefits plan
- RRSP contributions
- Parking/transit subsidy
- Paid time off (20 vacation days, 5 sick days, and 7 personal days per year)
- Maternity/parental leave top-up
- Annual professional development allowance
- Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
- Early office closure on Fridays during the summer
How to Apply
If you are interested in joining our team, please apply here: https://talent.sage.hr/jobs/a5b428d3-859d-4c94-9271-4d3b36749236. Applications will be accepted until this position is filled.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.
For more information about this and other roles, please visit https://oralhealthbc.ca/about/careers/.
Who We Are
The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways:
- Ensuring that oral health professionals are able to practise competently
- Setting standards for the delivery of safe and patient-centred oral health care
- Investigating complaints about oral health professionals
We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.
Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.
Our Values
We put people first.
We recognize that the most important resource in delivering our mission is the diversity and knowledge of people.
We do what we say.
We are committed to delivering meaningful outcomes for patients and the public, and to being transparent about our work and its impact.
We get it done.
We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.
We take the long view.
Through continuous improvement, we use our influence to make a positive impact today and in the future.
Strategic Focus
Regulatory leadership
We will identify the strategic opportunities within regulatory modernization, including a seamless transition to new governing legislation.
Cultural safety and humility
Uphold indigenous rights and promote reconciliation through the regulation and delivery of oral healthcare.
Health equity and anti-discrimination
Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.
Modernized regulatory functions
Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.
Our Work Environment
BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times.
- BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination.
Job Types: Full-time, Permanent
Pay: $93,983.69-$104,426.33 per year
Benefits:
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Work Location: Hybrid remote in Vancouver, BC V6J 5C6
