Job Description
About the Company (The TL;DR)
Highstreet Accommodations is the Lower Mainland's leading provider of furnished and serviced temporary housing, delivering our unique brand of West Coast hospitality for clients in the insurance and employee relocation industries.
When your friends, family members, and neighbours are displaced from their homes due to unexpected events, they stay with us. When BC employers in industries like tech, healthcare, film and television, construction, engineering, and mining recruit employees from around the world, those employees and their families stay with us while they transition into their new communities.
Our team takes pride in providing professionally managed accommodations and outstanding service that help people feel at home during times of change.
Overview of the Position (The Master of Keys)
We're looking for a highly organized, detail-oriented professional to join our Administration Team as a Unit Security Administrator.
This role serves as the central hub for managing keys, access devices, parking passes, strata communications, resident move-in packages, and critical property information across our accommodation portfolio.
You'll be responsible for ensuring the right people have the right access at the right time while maintaining accurate records and supporting the smooth operation of more than 200 accommodations throughout the Lower Mainland.
If you're the type of person who loves creating order from complexity, building systems that work, and being the person everyone relies on to keep things organized, this could be the perfect role for you.
Who We're Looking For – Experience & Education (Ready Player One)
Let's get the technical requirements out of the way.
Required Qualifications
- Minimum two (2) years of experience in an administrative, operations, office coordination, or similar professional environment
- Strong proficiency with Microsoft 365, including:
- Outlook
- Excel
- Word
- Teams
- SharePoint
- Exceptional organizational and time-management skills
- Strong written and verbal communication abilities
- Ability to manage multiple priorities while maintaining a high level of accuracy
- High level of professionalism, discretion, and accountability
- High school diploma
Bonus Experience
- Property management, hospitality, accommodations, or housing-related experience
- Inventory control or asset tracking experience
- Access control, key management, or building operations experience
- Experience working with strata corporations, concierges, or building management
- Experience with database or property management software
Who We're Looking For – Soft Skills (Main Character Energy)
We're looking for someone who notices the details others miss.
You enjoy organizing information, maintaining accurate records, and creating systems that help teams operate more effectively. You understand that strong operational processes are the foundation of great customer service.
You are naturally curious and solution-oriented. When faced with a challenge, your first instinct is to find a solution rather than identify obstacles.
You take ownership of your work and follow tasks through to completion. You enjoy working independently but understand that great results come from collaboration, communication, and supporting your teammates.
You might be the right fit if:
- You're extremely detail-oriented
- You thrive in organized environments
- You enjoy solving unique operational puzzles
- You are proactive and resourceful
- You learn new systems quickly
- You communicate clearly and professionally
- You are process-driven and accountable
- You continuously look for ways to improve how things are done
What You'll Be Doing (The Daily Quest)
Access Control & Inventory Management
- Manage and maintain inventory of keys, access fobs, remotes, parking passes, and access devices across our accommodation portfolio
- Ensure all access devices are accurately tracked and documented
- Conduct regular audits and inventory reconciliations
- Prepare and distribute access devices for resident move-ins and operational requirements
- Follow up on outstanding or unreturned access devices
- Identify and implement process improvements that strengthen inventory controls and accountability
Strata & Property Coordination
- Monitor and manage communications from strata corporations, concierges, building managers, and property representatives
- Coordinate access requests, move-in requirements, building documentation, and operational updates
- Maintain accurate property-specific information and requirements
- Ensure timely communication between internal teams and external stakeholders
Administrative & Operational Support
- Provide phone coverage and support as required
- Manage incoming correspondence, mail, and documentation
- Maintain organized electronic and physical filing systems
- Prepare resident move-in packages and supporting documentation
- Support operational projects and special initiatives as assigned
Overview of Compensation (The Perks)
Hourly Wage
$22.50–$25.00 per hour, depending on qualifications, skills, and experience.
Benefits Include
- If employee is hired on past the six month contract:
- 100% employer-paid extended health benefits
- Employee Assistance Program
- Three weeks annual vacation
- Profit-sharing opportunities
- Company events
- Casual professional work environment
- Supportive and collaborative team culture
We believe great people thrive when they are supported, trusted, and given opportunities to contribute meaningfully.
As our company continues to grow, there will be opportunities to take on additional responsibilities and develop your career with us.
Work Details
- Full-Time
- Six-Month Contract
- In-Person
- Burnaby, BC
How To Apply (The Secret Handshake)
We're looking for a very particular kind of person: someone who takes pride in organization, ownership, and getting the details right.
To apply, please submit:
- Your resume
- A cover letter explaining why you're interested in this role and what makes you a strong fit
To show us you've read the entire posting, please include the phrase "The Master of Keys" somewhere in your cover letter.
Applications without a cover letter will not be considered.
Our Hiring Process (Final Boss)
Thank you for your interest in the Unit Security Administrator position at Highstreet Accommodations.
Applications will be reviewed on a rolling basis.
Discretion is our policy. We understand that many applicants may currently be employed. Our hiring process is confidential, and we respect your privacy throughout every stage.
Due to the volume of applications we receive, only candidates selected for an interview will be contacted.
We thank all applicants for their interest and look forward to hearing from you.
Job Types: Full-time, Contract
Contract length: 6 months
Pay: $22.50-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Extended health care
- On-site parking
- Paid time off
Experience:
- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)
Work Location: In person
