Who We Are
SCC is a small but impactful Crown corporation that reports to Parliament through Innovation, Science and Economic Development Canada. Using our expertise and vast network, SCC helps organizations by opening a gateway to possibilities, both at home and abroad. We bring people together, foster collaboration and expand their horizons in trade, sustainability and global connectivity. We represent and advance Canada’s interests on the international stage in ways no other organization can.
As Canada’s national standardization body, SCC offers more than a few pieces of the standards development and conformity assessment puzzle. We provide comprehensive strategies that allow Canadian businesses and innovators to contribute to shaping established and emerging markets. We help knock down trade barriers and create opportunities for businesses to innovate and expand into new markets by laying the foundation for their success.
SCC’s work also helps drive Canada’s health, well-being and economic prosperity. Whether it’s the food we eat, the products and technologies we use, or how we get to work, every aspect of our lives is touched by standards. Standards and conformity assessment not only provide confidence in the quality and safety of products and services, they also play an integral role in improving the overall health and safety of Canadians, and of their environment. At SCC, everything we do is aimed at improving Canadians’ quality of life and economic prosperity.
Our Culture
A recipient of Waterstone’s Canada’s Most Admired Corporate Cultures award in 2023, 2024, and 2025, we foster a culture grounded in our core values of respect, professionalism, and integrity. Our culture continues to evolve as we adapt to new ways of working, strengthening our ability to collaborate, remain agile, and support one another. This sustained recognition reflects a workplace defined by compassion, flexibility, and a shared commitment to excellence.
A Day in the Life of a Branch Operations Coordinator - ASB
The Branch Operations Coordinator provides direct management and program support across a broad range of matters related to the roles and responsibilities of the Senior Vice President (SVP) of Accreditation Services and the associated management team. The role ensures effective communication, coordination, and information exchange within the team and across SCC branches, supporting the advancement of branch priorities and the achievement of corporate objectives.
Your Background
Requirements
Security: Secret
Language: Bilingual Imperative (SISS)
Education
- Post-secondary education in relevant area, coupled with recognized experience
Experience and Skills
- Minimum 3 to 5 years of providing administrative support
- Experience doing research and analyzing information
- Experience composing, proofreading, and correcting correspondence
- Experience generating and editing various types of reports
- Experience in managing a budget
- Knowledge of the theories and principles of composition of business or technical writing, generally accepted administration practices, time management and priority setting
- Knowledge or organizational methods, techniques and practices in logistics and planning techniques and best practices to support the execution of a variety of events
- Strong communication skills – verbal and written
- Strong organizational and prioritization skills
- Strong commitment to customer service
- Effective interpersonal skills
- Advanced computer skills including Microsoft Office applications
Abilities
- Ability to apply general office practices, information systems, documentation systems and technology systems
- Ability to manage a large number of documents in parallel and set priorities to meet established deadlines
- Ability to conduct research and analyze data
- Ability to solve problems with minimal assistance
- Ability to work under pressure
- Ability to work in teams and maintain strong relationship
You May Also Have
- Experience working in a technical environment.
Key Activities
- Manages operational, day-to-day requirements of branch activities. Activities may include but are not limited to responding to phone calls and emails on behalf of VP and/or the management team; preparing briefing materials; processing expenses; making travel arrangements; responding promptly to branch queries, etc.
- Contributes to branch operations by organizing meetings, setting agendas and reporting on same, ensuring minutes and action items are appropriately distributed; controlling correspondence and maintaining clear and accurate operations documents/procedures for reference purposes within branch and aligned with quality management system. Provides advice and counsel to senior management on priorities, issues and responses.
- Serves as the direct support for the VP, meeting regularly with the VP to review short and long-term goals and to develop plans to meet these goals. Anticipates VP’s needs and oversees the management of the VP’s calendar and workload by establishing priorities; ensuring that the VP is regularly informed on daily, weekly and monthly priorities and that the organization of her/his time is efficient and effective.
- Acts the point of contact between SCC executives and employees and/or external stakeholders as identified.
- Facilitates internal communication (e.g. distribute information and schedule presentations) among team members and across SCC branches.
- Collects, gathers intelligence and analyzes information, produces reports summarizing information, identifying trends.
- Assists management team in day-to-day coordination and management of branch operational activities, helping to prioritize and expedite workflow and contributes to team effort by conducting follow-up and completing tasks.
- Evaluates current operational performance and suggest more efficient ways to run the branch operations and/or resolve operational processes while still following standard operating procedures.
- Coordinates activities with respect to procurement and IM/IT equipment needs to ensure delivery of supplies and equipment in a time efficient manner.
