Senior Organizational Change Management (OCM) Specialist
- Pay Rate: $88.56/hour, depending on experience
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Contract Length: 8 Months
Location: Calgary, Alberta
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Raise is currently hiring a Senior Organizational Change Management (OCM) Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is a major Canadian airline
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The Senior Organizational Change Management (OCM) Specialist in this role will lead the successful implementation and adoption of our clients new Crew Hotel solution. This strategic role will partner closely with business leaders, operational stakeholders, project teams, and external implementation partners. Your mission will be to prepare impacted groups for change, mitigate resistance, and ensure a seamless transition from current-state processes to future-state ways of working. As a champion of change, you will be instrumental in helping our operational teams understand, embrace, and sustain the changes required to achieve critical business benefits.
Responsibilities
- As the Senior OCM Specialist, you will lead change management activities across the entire project lifecycle. Your core deliverables will include:
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Stakeholder & Impact Analysis: Develop a comprehensive Stakeholder Assessment, Engagement Plan, and Change Impact Assessment to identify friction points and readiness gaps.
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Craft and execute a clear Communications Strategy, creating engaging, tailored communication materials for diverse audiences (from frontline to executives).
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TDesign a robust Training Strategy and collaborate with instructional designers to produce high-quality training support materials. Develop Leadership and Manager Enablement Toolkits to help leaders guide their teams through the transition.
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Readiness & Adoption:Assessments, formulate actionable mitigation plans, and establish an Adoption and Reinforcement Plan to measure and sustain long-term success.
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Provide hands-on support during go-live and hypercare activities, ensuring operational teams feel supported during the critical launch phase.
Qualifications
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7+ years of dedicated OCM experience leading change for large-scale technology or operational transformation programs.
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Proven track record of conducting deep-dive change impact assessments and building comprehensive stakeholder engagement plans.
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Demonstrated experience developing end-to-end communication and training strategies for complex systems.
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Master facilitator with exceptional workshop leadership skills and the ability to command a room (virtual or in-person).
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Experience successfully navigating and delivering results within complex, cross-functional organizations.
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Exceptional written, verbal, and visual communication skills.
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Nice to Haves (Preferred Assets)
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Previous experience in the aviation/airline industry is highly desirable.
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Experience working within unionized environments and collaborating with union leadership/teams.
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Familiarity with crew operations, workforce management, or scheduling-related systems.
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Experience navigating SaaS (Software-as-a-Service) implementations.
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A proven history of supporting operational or frontline employee groups who work outside a traditional office setting.
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Soft Skills & Attributes
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Natural ability to build trust and influence outcomes across all levels, from frontline crew members to C-suite executives.
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Highly adaptable, self-directed, and comfortable charting a path forward in fast-paced, evolving environments.
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A rare blend of strategic thinking and a roll-up-your-sleeves, hands-on execution mindset.
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Strong critical-thinking abilities with a focus on human-centric solutions.
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A true team player with a customer-focused approach to change.
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Education and Certifications
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Bachelor’s Degree or a Post-Secondary Diploma
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Prosci Certification (or an equivalent, recognized OCM methodology framework).
Additional Information
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Our client asks that candidates provide 2 Endorsements/References at the time of application: ( this could be a colleague/manager that worked with you on Recent Projects that relate to this role Ask them to provide a Quick Endorsement - testimonial in point form of your accomplishment / value added) to highlight your skills for this role
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or [email protected].
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