Tier 1 IT Technician / Onsite Support Technician
Location: Vancouver, BC
Company: FullTech Systems
Type: Part-time or Full-time options
Work Style: Hybrid remote, office, and onsite client support
Travel: Regular client site visits around Metro Vancouver in *your car*
About FullTech
FullTech Systems is a Vancouver-based managed IT services provider supporting small and mid-sized organizations with practical, friendly, and reliable technology support.
We help businesses and other growing organizations get more from their technology. We specialize in Mac and mixed-platform environments, Microsoft 365, Google Workspace, Apple device management, networking, cybersecurity, and day-to-day user support.
Our clients rely on us because we are responsive, clear, patient, and professional. We take technical problems seriously, but we explain them in plain language and aim to make technology feel less stressful for the people using it.
We are looking for a Tier 1 IT Technician who can also be one of our regular onsite technicians.
The Role
This is a hands-on support role for someone early in their IT career who wants to build strong real-world experience across many client environments.
You will handle first-line helpdesk requests, prepare and deploy computers, support Microsoft 365 and Google Workspace users, troubleshoot Mac and Windows issues, help with printers, Wi-Fi, peripherals, accounts, and common business applications, and visit client offices when work needs to be done in person.
You will often be the face of FullTech onsite, so communication, professionalism, patience, and follow-through matter just as much as technical ability.
You do not need to know everything already but rather have a genuine interest in technology. We are looking for someone with strong fundamentals, curiosity, good judgment, and a genuine desire to help people.
What You'll Do
· Provide Tier 1 support to client users by ticket, phone, email, remote support tools, and onsite visits.
· Travel to client offices around Metro Vancouver to troubleshoot issues, set up workstations, install or replace equipment, assist users, and complete onsite checklists.
· Prepare, configure, and deploy Mac and Windows computers.
· Support users with Microsoft 365, Google Workspace, Outlook, Teams, OneDrive, SharePoint, email, calendars, MFA, password resets, and account access issues.
· Assist with user onboarding and offboarding, including account setup, device preparation, access changes, and equipment recovery.
· Troubleshoot common endpoint issues, including performance problems, software installs, operating system updates, monitors, docks, printers, scanners, phones, and peripherals.
· Help maintain device records, ticket notes, client documentation, and standard operating procedures.
· Follow FullTech standards for communication, documentation, security, and escalation.
· Assist with basic networking tasks such as patching cables, identifying switch ports, testing internet connectivity, checking Wi-Fi issues, and escalating firewall or routing issues when needed.
· Support Apple device workflows, including macOS, iOS, Apple Business Manager, MDM, and managed app deployment, with training and guidance from senior team members.
· Support cybersecurity and compliance basics, including MFA, endpoint security, secure configuration, password hygiene, and careful handling of client data.
· Escalate issues clearly to senior technicians when something is outside your scope.
What We're Looking For
· A calm, friendly, and patient communicator.
· Someone who enjoys helping non-technical users and can explain problems clearly without jargon.
· A reliable onsite presence who can represent FullTech professionally in client offices.
· Strong troubleshooting instincts and a willingness to learn.
· Experience using and supporting macOS, Windows, Microsoft 365, Google Workspace, printers, Wi-Fi, and common business software.
· Good attention to detail, especially when working with user accounts, access permissions, device setup, and security-related tasks.
· A habit of documenting what you did, what you found, and what still needs attention.
· Comfort following checklists and standard procedures.
· Good judgment about when to keep working on an issue and when to escalate.
· A service-first mindset. The goal is not just to close tickets, but to leave users feeling supported and confident.
Helpful Experience
· Experience in a helpdesk, MSP, school IT department, nonprofit IT role, small business IT role, or customer-facing technical support role.
· Experience supporting both Mac and Windows users.
· Familiarity with Microsoft 365 admin tasks.
· Familiarity with Google Workspace admin tasks.
· Knowledge of Entra ID, MFA, Intune, SharePoint, Teams, OneDrive, and Outlook.
· Networking knowledge, including DHCP, DNS, Wi-Fi, cabling, switches, firewalls, and VPNs.
· Experience with Apple Business Manager, MDM, Jamf, Addigy, Mosyle, Kandji, or similar tools.
· Experience with ticketing systems, documentation systems, RMM tools, remote support tools, endpoint security tools, or backup platforms.
· Experience doing onsite visits, workstation rollouts, office moves, hardware refreshes, or new employee setups.
Requirements
· Valid driver's license and ability to travel to client sites around Metro Vancouver.
· Strong written and verbal English communication skills.
· Comfort working with business owners, executives, office managers, teachers, creative professionals, and non-technical staff. Some customer service experience.
· Ability to lift and move typical IT equipment such as desktops, monitors, printers, and network gear.
· Experience with macOS and iOS.
· Excellent time-management and a positive attitude.
· Legally able to work in Canada.
What Success Looks Like
· Users feel heard, respected, and helped.
· Client visits are organized, professional, and well-documented.
· Tickets are updated clearly and consistently.
· Devices are prepared properly and according to FullTech standards.
· Common issues are resolved independently.
· More complex issues are escalated clearly, with useful notes and context.
· Client documentation gets better over time because of the work you do.
· You steadily grow in technical skill, confidence, and independence.
Why Join FullTech
You will get broad exposure to real business IT environments instead of being stuck doing one narrow task all day.
You will support Mac, Windows, Microsoft 365, Google Workspace, networking, Apple device management, cloud systems, cybersecurity basics, and onsite infrastructure.
You will work with a small, practical team that values clear communication, good documentation, thoughtful solutions, and client relationships.
This is a strong role for someone who wants to build a career in managed IT services, Apple and Microsoft environments, endpoint management, onsite support, and client-facing technical consulting.
Compensation will be based on experience and fit. Please include your salary expectations when applying.
How to Apply
Send us your Resume and(+) a Cover Letter telling us about yourself, your interests, and how your technical experience pertains to what we are looking for. Give us a specific example of a notable troubleshooting experience you had, how you solved it, and what you learned.
Thank you for taking the time to apply! Be sure to submit the Cover Letter, as well as your Resume (CV).
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Flexible schedule
- Mileage reimbursement
- Work from home
Application question(s):
- Do you live in the Vancouver area?
- Describe your experience with macOS.
- Do you have a Drivers License and a Car? It is required.
Language:
- Fluent English (required)
Work Location: Hybrid remote in Vancouver, BC
