Booking agent Jobs

Service Desk Agent
Hydro Ottawa —Ottawa, ON
- Full-time
- Hybrid work
- Bilingual
- English
- High school diploma or GED
10d
Hotel Front Desk Supervisor
Clarion Hotel & Conference Centre —Abbotsford, BC
- $22–$23 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
- Paid time off
Quick apply
8d
Front Desk Agent
Best Western Premier Northwood Hotel —Timmins, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Front desk
Quick apply
Front Desk Agent
Confidential —Whistler, BC
- Up to $25 an hour
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Dental care
- Life insurance
Quick apply
Front Desk Agent
Rodd Grand Yarmouth —Yarmouth, NS
- From $16.75 an hour
- Weekends as needed
- Customer service
- Hotel
- Front desk
- Disability insurance
- Dental care
Quick apply
4d
Guest Experience Agent
Groupe Scandinave inc. —Whistler, BC
- $20.65 an hour
- Weekends as needed
- Customer service
- Communication skills
- Wellness program
Quick apply
Guest Experience Agent
Groupe Scandinave inc. —Whistler, BC
- $20.65 an hour
- Weekends as needed
- Customer service
- Communication skills
- Wellness program
Quick apply
Front Desk Agent
Whistler Platinum —Whistler, BC
- $24–$26 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
- Flexible schedule
Quick apply
14d
Front Desk Agent
Bayview Hotel Group —Courtenay, BC
- $19–$23 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
Agent(e) Inspection propriétés / Property inspection Agent
Tremblant Living —Mont-Tremblant, QC
- $45,000–$55,000 a year
- Part-time
- Bilingual
- Hospitality
- English
Quick apply
Front Desk
Canmore Premier / Copperstone Resort —Canmore, AB
- From $20 an hour
- Full-time
- Hospitality
- Customer service
- Organizational skills
- Dental care
- Paid time off
Quick apply
Hotel Front Desk Agent
Super 8 Hotel, Duncan —Duncan, BC
- $18.50–$20.00 an hour
- Temporary
- Customer service
- English
- Hotel
- Wellness program
- Employee assistance program
Quick apply
Guest Service Agent
Basecamp —Kananaskis, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Bilingual Guest Service Agent
Crowne Plaza Moncton Downtown —Moncton, NB
- 8 hour shift
- Bilingual
- Microsoft Word
- Hospitality
- Dental care
Quick apply
Guest Service Agent
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Guest Service Agent
Basecamp —Whistler, BC
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Reservationist (Full Time)
Park Hyatt Toronto —Toronto, ON
- $25.87 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Dental care
- Tuition reimbursement
8d
Front Desk Agent
Spring Creek Resorts —Canmore, AB
- $20–$25 a day
- Weekends as needed
- Customer service
- Hotel
- High school diploma or GED
- Dental care
- Life insurance
Front Office Manager
4SU The Broadview Hotel —Toronto, ON
- $63,000–$68,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Front Desk Agent
Holiday Inn Express Winnipeg Airport Polo Park —Winnipeg, MB
- $16.00–$16.50 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
Quick apply
Customer Relations Representative
Pat Gaetano - Desjardins Insurance Agent —Hamilton, ON
- $20–$22 an hour
- Part-time
- Customer service
- Microsoft Office
- Communication skills
Quick apply
2d
Reservations Agent
Sun Peaks Grand Hotel —Sun Peaks, BC
- $20.60 an hour
- English
- Microsoft Office
- Hotel
Guest Services Agent
Banff Centre for Arts and Creativity —Banff, AB
- $19.29 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Office
- High school diploma or GED
- Employee assistance program
Hotel Front Desk- Part-Time
Best Western PLUS Toronto Airport —Mississauga, ON
- $21–$22 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Quick apply
7d
Memberships Coordinator
Mahogany Homeowners Association —Calgary, AB
- Overtime
- Customer service
- Databases
- Administrative experience

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Service Desk Agent

Hydro Ottawa
Ottawa, ON

Apply Now

Job details

Full-time
10 days ago

Skills

Bilingual
French
English
High school diploma or GED
GIS

Full job description

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

JOB SUMMARY

The Service Desk Agent is responsible for all administrative duties required to administer the new service connection, service upgrade and service removal processes. This includes coordinating service layout requests, work order creation, premise creation, customer account and service point creation, payments, appointment scheduling and all record and closing activities.

MAJOR RESPONSIBILITIES

Create and manage section work orders through its life cycle using Hydro Ottawa’s Enterprise Resource Planning (ERP) software, e.g., JDE.
Document job details and associated contact notes in relevant customer information systems, i.e., Service Manager, Outage Management System, Customer Care and Billing, and/or Mobile Workforce Management.
Schedule appointments for Hydro Ottawa and contractor crews.
Provide support and information to area supervisors and crews for jobs and respond to inquiries as required.
Respond to customer and contractor general inquiries.
Use various mapping tools such as Geographic Information System (GIS) or Google Maps/Earth to respond to customer inquiries regarding distribution plant ownership, property attributes and vegetation management responsibility (i.e. who is responsible for the costs of trimming or removal of trees).
Validate readiness of job before booking appointment, i.e., payment received, pre-work and trench inspections complete, valid ESA Permit obtained as required.
Book customer appointments for Hydro Ottawa work.
Maintain multiple databases.
Process and record customer requests when seeking guidance related to underground plant locate notices.
Monthly reconciliation and status reporting for open Work Orders.
Daily reconciliation of previous days appointment and emergency work.
Provide guidance, clarification, explanation, and training as required, of process to internal staff, external agencies and to the general public, pertaining to underground locates, the connection order business and other Hydro Ottawa related functions such as vegetation management and demolition permits.
Receive and respond to escalated inquiries including making recommendations in support of resolution to customer complaints.
Perform other related duties as required.

EDUCATION AND EXPERIENCE

Secondary school diploma.
Post-secondary courses or experience in a related field such as repair, maintenance or service industry.
Experience in a regulated utility environment with knowledge of applicable OEB requirements such as service levels, rates, and service sizes, as well as guidelines and regulations considered an asset.

ADDITIONAL REQUIREMENTS

English essential, both oral and written.
Bilingual (English/ French) considered an asset.

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.

Pay Range Minimum:

$56,173.00

Pay Range Maximum:

$86,276.45

Posting End Date (if applicable):

July 19, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

Apply Now

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