Job Title: Front Desk Assistant
Vacancies: This posting is for (1) current vacancy.
Location: Vancouver, BC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)
Work Model: In-person work model
Salary Band: 1 ($47,000 - $50,000 CAD)
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way
MAKING AN IMPACT
The position is a key member of both the Facilities and Lodge teams, supporting front desk reception and administrative tasks and being the first point of contact for lodge clients, visitors, donors, and CCS partners.
The position supports lodge and office building operations and other CCS departments as required with the coordination of events, meeting room bookings for external partners, parking, and other related office/lodge operations.
WHAT YOU’LL BE DOING:
1. Front desk responsibilities
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Answer and transfer calls in a timely and service-oriented manner.
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Greet clients and guests promptly upon arrival and inform the appropriate person.
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Oversee front desk sign-in procedures for visitors and temporary staff, maintaining accurate and up-to-date records.
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Answer questions about the office and the Lodge (e.g. hours, services) or direct inquiries to the appropriate resource.
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Maintain consistent front desk coverage during office hours, coordinating support as needed.
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Monitor the general email inbox, responding to or forwarding inquiries as appropriate.
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Support staff with incoming and outgoing mail, including receiving, sorting and preparing packages.
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Maintain the key box and track sign of out CCS keys, service keys and other Facilities managed resources.
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Manage shared or bookable resources outside the booking system (e.g. rooms, event materials, parking) using Outlook or other tools and ensure items are returned in good condition.
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Assist Facilities in maintaining reception, atrium, kitchen and other common areas to support a clean and welcoming environment .
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Coordinate parking passes for visitors, vendors and staff.
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Keep the Reception Manual current and accessible.
2. Administrative support duties
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Contribute as a member of the Health and Safety Committee.
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Support the recruitment, onboarding, training, scheduling and coordination of Front Desk volunteers to ensure effective lodge and office operations.
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Assist the Coordinator and Manager with tasks that support safe, smooth building operations for the Lodge and Centre for Cancer Prevention and Supports (CCPS).
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Respond to inquiries from CCPS partners (e.g. Inspire Health, UBC) regarding onsite functions and events or direct them to the appropriate contact.
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Receives over-the-counter donations and forward them to the Donor Service team in accordance with procedures.
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Assist with outbound communications to Lodge clients ensuring information is clear and timely.
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Support the Wig and Breast Bank by responding to general email inquiries, coordinating wig requests and shipments, and related data entry.
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Support in-house Lodge client questions as needed.
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Reconcile monthly credit card statements, ensuring all transactions are supported by appropriate documentation (e.g. receipts, invoices, approved forms).
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Support invoice coding and processing in alignment with internal procedures.
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Order office and kitchen supplies requested by staff .
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Assist with onsite events, including set-up, coordinating catering and clean up.
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Complete additional administrative tasks and responsibilities as assigned.
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Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
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Other duties as assigned
QUALIFICATIONS:
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Experience in Microsoft Office 365, particularly SharePoint, Outlook, Work and Excel
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Experience as a receptionist or administrative assistant, including experience answering and screening calls a strong asset.
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English is required, French/Bilingualism (French /English) is an asset due to the organization’s nationwide operations.
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Previous experience training others an asset.
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Interacts with others in a respectful, responsive and service-oriented manner, supporting positive experiences for guests, volunteers and staff.
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Demonstrates strong attention to detail and the ability to review information accurately.
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Effectively prioritizes tasks, manages competing demands and adapts effectively to frequent interruptions in a fast-paced environment.
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Maintains the confidentiality of sensitive information and exercises sound judgement in handling it.
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Communicates clearly and concisely in writing and verbally, adopting style and language to meet the needs of both technical and non-technical audiences.
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Works effectively both independently and collaboratively as part of a team.
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Others may apply
WHAT YOU CAN EXPECT FROM US:
CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:
COURAGEOUS UNITED CARING RIGOROUS
We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.
COME AS YOU ARE
At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.
HOW TO APPLY:
Qualified candidates are invited to submit their resume, cover letter and salary expectations by July 08th, 2026.
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.
OTHER INFORMATION:
CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!
Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.
Privacy Disclosure
We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [email protected]. For more information about our privacy practices, visit cancer.ca/privacy.
AI Disclosure
We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy.
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