Hiring on behalf of a company that is the leader in the Restoration Industry across Canada.
About Our Client
Our client, located in Burlington, they pride ourselves on delivering prompt and high-quality service.
When it comes to emergency restoration, they strive to be your first choice in the Halton region. They are a leader in the full-service property restoration contractor and emergency response company. They provide restoration services to insurance, commercial and residential clients including; emergency response, water damage mitigation, fire and contents cleaning, mold remediation, complete reconstruction and much more, 24 hours a day, 365 days a year.
Position Title: Project Manager, Restoration
Location: In-office / on the road
Reporting To: Branch Manager
Role Summary:
The Project Manager will manage a variety of restoration projects concurrently, ensuring project requirements are fulfilled, deadlines are met, and profitability is achieved. The primary responsibility is to manage and oversee emergency and restoration-related services. This involves attending job sites to assess damage, providing data to create estimates for services, and offering technical explanations and feedback to clients, adjusters, and consultants. The Project Manager will strengthen existing relationships with all clients through business development and account maintenance activities. This position requires collaboration and coordination with all company executives, leaders, and support staff to develop best practices and achieve performance goals, ensuring operational excellence, superior service, and effective claims management.
Responsibilities:
- Project Management + Operation Management:
- Attend loss locations in person to assess damage, causes of loss, and quantum reserves for coverage assessment and authorization authority to business partners
- Utilize technology such as Xactimate to document damage, create and revise accurate estimates, and report and control losses
- Maintain detailed file notes, audit profitability and financial health of projects
- Create and manage work authorization, change of work orders, and client communications regarding scopes of work and construction schedules
- Collaborate with emergency mitigation managers, contents managers, subcontractors, and production crews to ensure project workflow and schedules
- Coach, manage, and provide direction to production crews for applications of required work and ensure scopes of work are followed
- Ensure appropriate permits and registrations are applied for and filed
- Collaborate with experts such as engineers and indoor environmental specialists concerning required work, inspections, permits, and post-clearance assessments as needed
- Review and approve job costs such as subcontractor fees, internal timecards, and subcontractor invoices in financial management of files
- Maintain written and verbal communication with clients throughout production, including insurers, adjusters, subcontractors, homeowners, etc.
- Comply with document and timeline requirements as set by client SLA and standards
- Update all required timeline control points (target start and completion, actual start and completion dates) in client communication software and internal file management database to achieve Key Performance Indicators (KPI)
- Maintain internal file management database including detailed notes, pictures, documents, estimates, and dates throughout the production phase
- Conduct regular site visits to monitor timelines and quality control
- Communicate issues, unforeseen or additional items with Project Manager; prepare estimates for additional items and forward to the Project Manager for approval; prepare and forward a list of additional items to the Project Manager for inclusion in supplemental estimates at completion of job
- Build relationships with sub-trades; source new sub-trades for general and specialty services; keep sub-trades informed of changes to requirements
- Monitor sub-trade and in-house production staff performance to ensure health & safety, completion of work orders, cost-effectiveness, efficiency, and customer service
- Participate in regular on-call rotation for after-hours claims; inspect and assess property damage to residential and commercial properties; manage and scope mitigation processes as per IICRC standards
- Provide backup and support to Project Managers and other administrative duties as required
- Schedule, oversee, and coordinate with the Restoration Technician Supervisor / Lead and Technicians to implement the proper restoration process for each individual claim
- Maintain constant communication with the clients while keeping up with set timelines and specific project requirements
- Quality assurance to align with the protocols of insurance carrier partners
- Maintain strong relationships with internal and external stakeholders, vendors, and customers
- Update all software programs with necessary signing documents and compliance metrics
- Marketing and Account Management:
- Participate in industry functions and RFPs to secure and maintain client business
- Conduct individual marketing efforts and complete required internal reporting
- Compliance and KPI Measures:
- Monitor KPI metrics and drive continuous improvement efforts for assigned files
- Comply with estimating and insurance program vendor agreements
- Training:
- Assist in scheduling and executing academic and tactical training for the Project Management Team
- Participate in and assist with corporate operational and safety training seminars
Experience + Qualifications:
- 5+ years of experience in claims services operations or restoration industry
- 5+ years of experience in claim administration, with knowledge of commercial, residential, and industrial workplaces
- Experience in budget development and management
- Excellent organizational, interpersonal, time management, and communication skills
- Strong leadership skills and the ability to manage multiple tasks simultaneously
- Ability to understand and interpret government and organizational contracts
- Strong decision-making ability and ability to establish key relationships with strategic business partners
- Proficiency in Xactimate (Level 1, 2, 3), Xactanalysis
- Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
- Process Work Orders – open, reconcile, and close when complete
- Send out customer surveys, warranties, and ensure signed documentation of all work completed
- Initiate contact with new adjusters and send Company Introduction and Information Packages
- Audit all jobs to ensure targets are met before invoicing using Acid Test and PSA reports upon completion
- Provide project accounting support, assist with approvals for Accounts Payable processing and client invoicing, budgets, and estimates
- Assist in Accounts Receivables review and follow-ups as required, in conjunction with Finance Department
- Good grasp of the Canadian Restoration Industry
- Strong communication skills, verbal, oral, and written
- Ability to form and maintain key relationships with local tradespeople
- Research and develop strong knowledge of the local market and surrounding area
- Must have valid driver's license and clean driving record
Compensation:
Perks + Benefits:
- Company vehicle provided
- Cell phone
- Competitive health, dental, and vision benefits
Pay: $75,000.00-$85,000.00 per year
Work Location: Hybrid remote in Burlington, ON (Halton District)
