Toronto Guest service agent Jobs – 56 Openings This Week

Operational Service Representative
Dexterra —Mississauga, ON
- $18.20 an hour
- Weekends as needed
- Bilingual
- Heavy lifting
- Customer service
Quick apply
Full Time Guest Service Agent
Omni Hotels & Resorts —Toronto, ON
- $27.42–$30.38 an hour
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
17h
Front Desk Agent
Riu Toronto —Toronto, ON
- $27.19 an hour
- Full-time
- Bilingual
- Google Suite
- Customer service
- Dental care
- Vision care
Quick apply
1d
Guest Service Agent l Part-Time l Radisson Blu Toronto Airport
Silver Hotel Group —Toronto, ON
- $24.99 an hour
- Part-time
- Serving
- Hotel
- High school diploma or GED
- Wellness program
Quick apply
Customer Retention Specialist (Remote)
The Travel Corporation —Toronto, ON
- $23–$25 an hour
- Weekends as needed
- Remote
- Microsoft Excel
- Sales
- Customer service
Quick apply
Reservationist (Full Time)
Park Hyatt Toronto —Toronto, ON
- $25.87 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Dental care
- Tuition reimbursement
7d
Guest Service Associates
Markham Suites Hotel Limited —Markham, ON
- $19.28–$19.78 an hour
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
Front Desk Supervisor
Sonesta —Toronto, ON
- $55,000–$60,000 a year
- Weekends as needed
- Basic math
- English
- Microsoft Office
- Disability insurance
- Dental care
13d
Guest Service Agent
Best Western Plus Burlington Inn & Suites —Burlington, ON
- $18.50 an hour
- Part-time
- Customer service
- English
- Microsoft Office
- Dental care
Quick apply
Reservations Agent – Resort
CEM Resorts —Toronto, ON
- $10–$20 an hour
- Weekends as needed
- Hospitality
- Customer service
- Guest services
Resident Manager (Live-In) - Oshawa
Sterling Karamar Property Management —Oshawa, ON
- $20,000–$25,000 a year
- Full-time
- Heavy lifting
- Customer service
- High school diploma or GED
Quick apply
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Resident Manager (Live-In) - East York
Sterling Karamar Property Management —Toronto, ON
- $35,000–$40,000 a year
- Full-time
- Heavy lifting
- Customer service
- High school diploma or GED
Quick apply
Front Desk Agent
Park Inn by Radisson Toronto Markham —Markham, ON
- $18.00–$18.50 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
11d
Front Office Manager
4SU The Broadview Hotel —Toronto, ON
- $63,000–$68,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
NIGHT AUDITOR/GUEST SERVICE AGENT
Vintage Hotels —Caledon, ON
- Part-time
- Sales
- Hotel
- Accounting
Guest Service Agent
Motel 6 / Studio 6 —Burlington, ON
- $17.60 an hour
- Overtime
- Hospitality
- Sales
- Customer service
Quick apply
Hotel Front Desk- Part-Time
Best Western PLUS Toronto Airport —Mississauga, ON
- $21–$22 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Quick apply
6d
Leasing Agent
Tribe Management inc —Toronto, ON
- $18–$22 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
2d
Guest Service Agent/Night Auditor
Hampton Inn and Suites by Hilton Bolton —Bolton, ON
- $17.60–$18.60 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
- Dental care
Quick apply
Guest Sales Agent
Hornblower —Toronto, ON
- $17.60 an hour
- Weekends as needed
- Sales
- Customer service
- Computer skills
Quick apply
NIGHT AUDITOR/GUEST SERVICE AGENT
Lais Hotel Properties L —Caledon, ON
- $19.93 an hour
- Part-time
- Sales
- Hotel
- Accounting
Quick apply
13d
Wedding Specialist
Hotel X Toronto —Toronto, ON
- $60,000–$65,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Administrator
Bureau Veritas —Mississauga, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Front Office Manager
Hilton Garden Inn Hotel —Mississauga, ON
- $50,000–$55,000 a year
- Weekends as needed
- Heavy lifting
- Customer service
- Hotel
- Store discount
- Disability insurance
Quick apply
13d

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Operational Service Representative

Dexterra
Mississauga, ON

Quick apply

Job details

Full-time

Skills

Bilingual
French
Heavy lifting
Customer service
English
High school diploma or GED
Smartsheet
Communication skills

Full job description

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT'S THE JOB?

The Operational Support Representatives (OSR's) provide passenger flow, queue management and control into various areas of the Terminals at Toronto Pearson International Airport. OSR's are required to determine eligibility requirements and stream passengers quickly and efficiently into various queues while providing an exemplary level of passenger service. OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.

Duties and Responsibilities:

Always greet passengers with “Hello bonjour”
Validate and confirm passengers need and right of entry/exit to/from controlled and restricted areas
Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/restricted areas
Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers
Anticipate and create memorable passenger experiences
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e wheelchairs, electric passenger carts, baggage carts, porter services, etc.)
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
Convey a professional and welcoming presence by interacting with members of the traveling and general public while multi-tasking
Enjoy meeting and working with people while having an outgoing and engaging personality
Listen carefully and have patience with all passengers or visitors to Pearson
Be proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistance
Take direction and react quickly to changing priorities
Achieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)
Maintain sharp observation skills along with awareness of surroundings
Read memos and communications before shift commences
Perform any additional duties assigned by Supervisor or management
Replace stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.
Realign or add stanchions when queues grow to maintain line management
Clean stanchions and maintain serviceability
Remove any stanchions that require repair and record
Always ensure care and control of any technology devices

Qualifications

WHO ARE WE LOOKING FOR?

18 years of age or older
Must be comfortable using a handheld device to record data
Becomes a “I Am Toronto Pearson Ambassador”
Possess clear, concise communication skills in French & English
Ability to read, understand and provide guidance/instructions to others
Ability to realign stanchions
Ability to work individually or within a team
Minimum High School diploma or Grade 12 education
Customer Service experience an asset
Have a clear criminal record
Must be eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work weekends, and holidays.
Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment
Report on any deficiency in kiosk/e-gate technology
Setup was as per SOP/directive during the time they have attended.
OSR will direct and support passengers in getting to their desired destination around Toronto Pearson
OSR will utilize Smartsheet to complete a quick form to report on how many passengers were escorted and to which sector.
Wait times during holding and metering will be captured via Smartsheet to be easily accessible by GTAA Operations Teams for reporting purposes. Any details and/or communications can also be noted down in the Smartsheet for the next agent, GTAA Operations, and/or management to review.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Quick apply

Refine Your Search

guest service agent jobs in toronto

Operational Service Representative

Full Time Guest Service Agent

Front Desk Agent

Guest Service Agent l Part-Time l Radisson Blu Toronto Airport

Customer Retention Specialist (Remote)

Reservationist (Full Time)

Guest Service Associates

Front Desk Supervisor

Guest Service Agent

Reservations Agent – Resort

Resident Manager (Live-In) - Oshawa

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Resident Manager (Live-In) - East York

Front Desk Agent

Front Office Manager

NIGHT AUDITOR/GUEST SERVICE AGENT

Guest Service Agent

Hotel Front Desk- Part-Time

Leasing Agent

Guest Service Agent/Night Auditor

Guest Sales Agent

NIGHT AUDITOR/GUEST SERVICE AGENT

Wedding Specialist

Administrator

Front Office Manager

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