Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
We are seeking a skilled and customer-focused Deskside L2 - L3 Support Specialist to provide end-user, deskside, and infrastructure support across a dynamic enterprise environment. The successful candidate will be responsible for delivering both on-site and remote technical support for desktops, laptops, mobile devices, and collaboration technologies while ensuring a high level of customer service and operational efficiency.
- Location: On-site – Edmonton
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Start: ASAP
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Duration: Initial 4-month contract + 2-month extension (very likely)
End-User / Deskside Support
- Provide on-site and remote support for end users across desktops, laptops, and mobile devices
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Troubleshoot hardware, software, and connectivity issues (L1–L3 escalation support)
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Support onboarding/offboarding activities, including device setup and access provisioning
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Resolve incidents related to email, collaboration tools, and user access
Systems & Device Management
- Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint)
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Assist with Azure AD/Entra ID and Active Directory user management
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Manage devices via Intune / MDM
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Perform OS imaging, updates, and patching activities
Infrastructure & Peripheral Support
- End-User / Deskside Support
-
Provide on-site and remote support for end users across desktops, laptops, and mobile devices
-
Troubleshoot hardware, software, and connectivity issues (L1–L3 escalation support)
-
Support onboarding/offboarding activities, including device setup and access provisioning
-
Resolve incidents related to email, collaboration tools, and user access
-
Systems & Device Management
-
Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint)
-
Assist with Azure AD/Entra ID and Active Directory user management
-
Manage devices via Intune / MDM
-
Perform OS imaging, updates, and patching activities
-
Infrastructure & Peripheral Support
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Troubleshoot networking issues (VPN, Wi-Fi, TCP/IP)
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Support printers, peripherals, and meeting room technologies
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Provide support for telephony and basic infrastructure systems as needed
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Service Delivery & Documentation
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Maintain accurate ticket updates and documentation
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Contribute to knowledge base and internal IT documentation
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Follow ITIL-aligned processes for incident and request management
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Troubleshoot networking issues (VPN, Wi-Fi, TCP/IP)
-
Support printers, peripherals, and meeting room technologies
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Provide support for telephony and basic infrastructure systems as needed
Service Delivery & Documentation
- Maintain accurate ticket updates and documentation
-
Contribute to knowledge base and internal IT documentation
Follow ITIL-aligned processes for incident and requests
2+ years experience with:
End-User & Deskside Support
Experience providing on-site and remote technical support for desktops, laptops, mobile devices, and end-user technologies.
Microsoft 365 Administration & Support
Strong knowledge of Outlook, Teams, OneDrive, SharePoint, and troubleshooting user issues within the Microsoft 365 ecosystem.
Identity & Access Management
Experience managing user accounts, permissions, onboarding/offboarding activities, and access provisioning using Active Directory and Azure AD (Entra ID).
Device Management & Endpoint Administration
Proficiency with Microsoft Intune, Mobile Device Management (MDM), OS imaging, software deployment, patching, and endpoint lifecycle management.
Network Troubleshooting
Ability to diagnose and resolve connectivity issues involving VPNs, Wi-Fi, TCP/IP, DNS, and other common networking technologies.
Incident Management & Service Delivery
Experience working within ITIL-based environments, managing tickets, documenting incidents, meeting service levels, and delivering excellent customer support.
Hardware, Peripheral & Infrastructure Support
Hands-on experience supporting printers, meeting room technologies, telephony systems, peripherals, and basic IT infrastructure components.
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
