About Us
Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.
Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.
Our Core Values
- Passion for Product - Every piece is a jewel, every detail matters.
- Connect and Uplift - We rise by lifting others.
- The Store is Our Stage - Every detail tells our story.
- Hustle Together - One team, one dream - we get it done.
- Sustainably Conscious - Mindful today, responsible for tomorrow.
These values shape how we lead, collaborate, and support one another while delivering exceptional experiences for our clients.
About the Role
The ideal candidate is well versed in luxury brands and current trends in the fashion industry, is passionate about sustainability, and is dedicated to delivering an elite retail experience. Fluency in both English and Mandarin is required for this role.
Key Responsibilities
- Represents the Brand, Knows our core values, what makes us unique, how to introduce clients to our brand
- Responsible for a unique and incredible client experience every time. Every client is greeted & receives personalized attention.
- Achieve personal sales and outreach targets while supporting the goals of the team
- Educate clients on product function, style and fit to provide a best-in-class client experience
- Build and foster lasting relationships with customers by providing a personalized client experience, including client outreach regarding in-store events, merchandise requests, sales follow-up, etc
- Maintain product, displays and store appearance
- Liaise with suppliers and schedule selling appointments
- Consistently seek new fashion and product knowledge to act as an expert for the client
- Responsible for staying up to date with product knowledge: Knows trends, designer information & how to outfit/style
- Brings & develops a client book
- Supports with ad-hoc projects and tasks as needed.
- Brings creative/innovative ideas to the store leadership team in support of the store and business.
What You'll Bring
- Fluency in both Mandarin and English
- Experience using WeChat and/or RedNote
- Knowledgeable and passionate about luxury fashion, brands and trends
- Proven ability to achieve sales objectives while delivering professional and honest service
- Great at developing relationships with customers, suppliers and colleagues
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
- Basic computer knowledge (word, e-mail, social media, POS systems)
- Can quickly learn new procedures and processes
- High level of ownership, accountability and initiative
What's In It for You?
- Competitive pay, health benefits and vacation
- Store discount & monthly clothing allowance
- A great company culture where creativity and ideas are celebrated
- The opportunity to help grow a sustainable, ethical business
Our Commitment to Inclusion
At Mine & Yours, diversity, equity, and inclusion are central to who we are. We know these values strengthen our business, our team, and our impact in the world. We welcome all qualified candidates to apply and are committed to providing an inclusive and accessible experience for everyone.
