Residence Office Assistant
Vancouver Island University —Nanaimo, BC
- $28.96 an hour
- Temporary
- Customer service
- Microsoft Office
- Hotel
2d
Administrative Assistant
Inquiring Little Minds —Nanaimo, BC
- From $22.08 an hour
- Part-time
- Google Suite
- Computer skills
- Phone etiquette
- Dental care
9h
Receptionist/Administration
ascentia CPA —Sidney, BC
- $21–$23 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
3d
Veterinary Receptionist / Client Care Specialist
Harewood Pet Hospital —Nanaimo, BC
- From $18.50 an hour
- Full-time
- Front desk
- Store discount
- Dental care
Quick apply
1d
Receptionist / Administrative Assistant
Harbourview Volkswagen —North Cowichan, BC
- $19–$22 an hour
- Full-time
- Customer service
- Accounting
- Computer skills
- Store discount
- Disability insurance
Quick apply
2d
Administrative Assistant (Executive Director Support)
Cowichan Valley Basket Society —North Cowichan, BC
- $21–$23 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Receptionist
South Care Chiropractic and Massage —Nanaimo, BC
- From $19 an hour
- Part-time
- Customer service
- Medical office experience
- Administrative experience
Quick apply
4d
Post Office Clerk, Hourly Part Time Evening
Shoppers Drug Mart / Pharmaprix —Richmond, BC
- $18.25–$20.30 an hour
- Part-time
- Computer skills
Dental Administrative Assistant
OceanGrace Dental —Nanaimo, BC
- $32–$35 an hour
- Part-time
- High school diploma or GED
- Computer skills
- In-person
Quick apply
3d
Front Desk Receptionist
Ramada —Nanaimo, BC
- $19.00–$20.50 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
Customer Service Assistant / Office Administrator
Apple Auto Glass —Nanaimo, BC
- From $21 an hour
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Dental care
Quick apply
12d
Salon Receptionist
Breze Salon and Day Spa —Nanaimo, BC
- From $20 an hour
- Part-time
- Sales
- Customer service
- English
- Store discount
- Flexible schedule
Quick apply
4d
Front Desk Receptionist
Thunderbird Motor Inn —North Cowichan, BC
- $20–$22 an hour
- Part-time
- Hospitality
- Google Suite
- Customer service
Quick apply
Medical Office Assistant/Ophthalmic Assistant
Harbour City Retina —Nanaimo, BC
- $22–$25 an hour
- Part-time
- Medical office experience
- High school diploma or GED
- Patient care
Quick apply
12d
Part-Time Medical Office Assistant
Alderlea Medical Clinic —Duncan, BC
- From $23 an hour
- Part-time
- Medical office experience
- Administrative experience
- In-person
Quick apply
10d
Medical Office Assistant
Wallach MD Inc. —Nanaimo, BC
- $23–$25 an hour
- Part-time
- Medical office experience
- Administrative experience
- High school diploma or GED
- Paid time off
Quick apply
7d
RECEPTIONIST/ ASSISTANT - One Full Time Position Available
Beacon Pet Hospital —Sidney, BC
- Full-time
- Medical office experience
- High school diploma or GED
- Computer skills
Front Desk Receptionist/ Vet Assistant
Petsville Animal Hospital —Richmond, BC
- $18–$22 an hour
- Part-time
- Laboratory experience
- Microsoft Office
- Front desk
- Flexible schedule
Quick apply
10d
Executive Assistant to CEO
Echelon Creative —Nanaimo, BC
- $50,000–$70,000 a year
- Full-time
- Up to 50% travel
- Travel
- In-person
- Disability insurance
- Dental care
Quick apply
1d
Medical Office Assistant
Blue Sky Medical Clinic —Duncan, BC
- $21–$23 an hour
- Part-time
- Medical office experience
- High school diploma or GED
- Organizational skills
Quick apply
2d
Experienced Dental Receptionist
Confidential —Richmond, BC
- $25–$35 an hour
- Full-time
- In-person
- Dental care
- Vision care
Quick apply
1d
Medical Receptionist
Blue Sky Medical —Duncan, BC
- $21–$23 an hour
- Part-time
- Administrative experience
- Organizational skills
- EMR systems
Quick apply
2d
Marina Administrative Coordinator
Mill Bay Marine Group / AdventureCo Destinations —Sidney, BC
- $26–$28 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- CPR Certification
- Profit sharing
- Wellness program
Quick apply
3d
Receptionist - Weekends
Harris Mazda —Nanaimo, BC
- $20–$23 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
- Flexible schedule
Quick apply
2d
Medical Office Assistant
MorrLife Clinic —Duncan, BC
- $21–$27 an hour
- Part-time
- Customer service
- Administrative experience
- Analysis skills
- Dental care
- Paid time off
Quick apply
3d

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Residence Office Assistant

Vancouver Island University
Nanaimo, BC

Apply Now

Job details

Temporary | Full-time
2 days ago

Skills

Class 5 Licence
Customer service
Microsoft Office
Administrative experience
High school diploma or GED
Driving
Communication skills
Office experience

Full job description

Residence Office Assistant

Vancouver Island University (VIU) Student Residence houses over 500 students on VIU's Nanaimo campus each year. Residents come to our community from across Canada and the world, each bringing different life experiences and perspectives to VIU.

Employment Group

CUPE

Position Number

00798

Division

Vice-President Students

Department

VIU Student Housing

Campus

Nanaimo campus *Successful candidates must be able to attend in person on campus as required.

Location

Nanaimo, British Columbia

Country

Canada

Appointment Type

temporary full-time

Workload

37.5 hours per week: Monday to Friday, 8 am - 4 pm

Pay Level

CUPE 6: $28.96 per hour

Appointment Start Date

17-Aug-2026

Appointment End Date

30-Apr-2027

Leave Replacement

Appointment may be extended or end early, depending on return of incumbent.

Applicant Documents

CV/Resume, Name and contact information of recent supervisors willing to provide a reference

Posted Date

23-Jul-2026

Closing Date

05-Aug-2026

Job Reference

3008

Duties:

The Residence Office Assistant is the first point of contact for students, parents, guests, and stakeholders during business hours. This position is responsible for providing excellent customer service and is pivotal to the organization and coordination of all Student Residence operations.

Primary Responsibilities

Answer in person, phone, and email inquiries,
Creation of standard email templates,
Assist students in navigating online application process, fees, and maintenance portal,
Receiving, processing, and issuing mail and parcels,
Contacting contractors for required maintenance,
Submission of Facilities maintenance work orders,
Triage maintenance requests to ensure urgent issues are attended to in a timely manner,
Processing transactions such as payments, pre-authorizations, and refunds,
Daily reconciliation of shifts transactions,
Execute monthly aged accounts receivable process, including communicating with students who have overdue Residence fees,
Place financial holds on student accounts who have past due fees,
Creating and maintaining the staffing schedule,
Auditing incoming, outgoing, and transfer students and guests and upholding move out/check out times,
Creating reports and communicating short-term forecasting of student and guest movement utilizing data base,
Proactive communication with team members,
Tracking inventory of signed out items,
Uphold Student Residence Agreement,
Review and edit Standard Operating Procedures to ensure accuracy,
Participate in ongoing process improvement by documenting new/evolving Standard Operating Procedures and work with management to identify and create solutions to common challenges,
Submission and follow up of StarRez tickets,
De-escalation of student, parent, or guest conflict and referral to appropriate resources,
Invoice third parties where necessary,
Ensure Front Desk staff training guide is up to date and train new staff,
Sanitization of the front office,
Assist students who have locked themselves out or who have a tripped breaker, and
Oversees room key inventory.

Additional Summer Hotel Responsibilities (May- August)

Review daily hotel bookings through third party provider to ensure all reservations are entered into StarRez,
Management of hotel inventory in third party provider,
Post charges in StarRez based on third party provider rate,
Communicate any accommodations or additional services for guests to the Housekeeping team,
Resolve any errors prior to check-in, and
Preparation for large group arrivals, working directly with Event Services Coordinator.

Required Qualifications:

Minimum Grade 12 plus additional course work equivalent to 6-30 college credits in Hospitality or Business Administration. One year of customer service and office administrative experience.

Basic working knowledge of Microsoft suite.
Excellent communication skills, including conflict and de-escalation skills.
Experience working in a high-paced office environment with competing demands, independently and within a team.
Must possess a valid Class 5 BC Driver's License and have a confirmed satisfactory driving record.

Preferred Qualifications:

Previous experience working in a Post Secondary Residence setting.
Working knowledge of StarRez.
Experience working with diverse populations.
Mental Health First Aid, Suicide Prevention, Equity, Diversity, and Inclusivity Training.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.

Apply Now

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