Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Server is proficient in their knowledge of common food & beverage sales goods. They are technically competent in time management, offering timely service with a hospitable and cordial demeanor towards guests. The crew member manages stress well, in a fast past environment, treating guest and co-workers with kindness. The server will be aware of menu offerings, the vessel schedule & embarkment times, dining periods, special events, Ivy Lea offerings and is knowledgeable about the local attractions. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.
Duties and Responsibilities:
- Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
- Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately.
- Understands and follows all policies and procedures relating to the crew’s role within the company.
- Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
- Proficient knowledge of all City Cruises Gananoque & Ivy Lea experiences and menu offerings.
- Is aware of vessel schedule, embarkment periods, local attractions, upcoming events and entertainment to prepare for peak dining periods.
- Good understanding of common allergies, preferences, and religious dining restrictions. Proficient knowledge of various beer, wine, spirit, cocktail styles & recipes. Adheres to Dockside Beverage menu recipes as set out by Food & Beverage Manager. Accurately prepares alcoholic & non-alcoholic beverages for bar guests and service.
- Takes responsibly of assigned table section by way of daily check in with on duty supervisor, table preparedness and general cleanliness of restaurant environment.
- Acknowledges and greets guest politely, in a timely fashion upon arrival.
- Accurately take orders and enters them into the point-of-sale system, following all recipes as set out by the Food & Beverage Manager.
- Manages timely execution of order taking, beverage service, food service and payment, ensure guests are satisfied with their experience.
- Accurately collect payment from guests for purchases, issues change, and receipts as required. Honoring all policies set out by management team with regards to Payment methods, Voids, Refunds and Discounts.
- Participate in the celebration and entertainment experience of the guest.
- Set up and break down dining room and service stations as prescribed by management team; this requires movement of dining and patio furniture.
- Assist in routine cleaning of dining room/patio, including daily cleaning of equipment, preparation stations, stock rooms, staff areas, staff washrooms, mopping floors, polished cutlery, and all required checklists.
- Maintain the cleanliness and safety of all common areas and service stations, reporting any concerns to appropriate supervisor.
- Responsible for knowing, understanding, and practicing all City Cruses Gananoque policies and procedures.
- Any other duties as assigned by the manager or supervisor on duty.
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education.
- Three (3) year experience in high volume restaurant preferred.
- Smart Serve Certification required.
- Safe Food Handling Certificate preferred.
- Energetic, enthusiastic, and self-directed personality is essential.
- Will be closely supervised; accepts all training and guidance on acontinuous basis. Passes along best practices and techniques to fellow crew members.
- Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset.
- Must be able to effectively understand and convey written and verbal information to guests and coworkers.
- Must possess a service orientation – actively looking for ways to help others.
- The nature of the work may be strenuous, and the work environment may be warm. Will work for extended periods of time without sitting.
- Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.
- Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.
- Will be required to be available for work on all weekends during July & August including major holidays.
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
- Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
- If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
