Land Acknowledgement
In the spirit of reconciliation and the collective healing of Indigenous People and all Canadians, we acknowledge that we serve, live, and play on the First Nations lands of Treaty 6, Treaty 7, and Treaty 8, and the homeland of many Métis and other Indigenous Peoples. We acknowledge the history of colonization that has occurred on these lands, and we are dedicated to addressing the ongoing outcomes of colonial trauma through our work at the Hinton Friendship Centre. All my relations — kakiyaw niwahkomakanak.
About Mamowichihitowin
Mamowichihitowin is a Cree word meaning "all working together" — a name gifted to our program by local Elders. Rooted in an Indigenous worldview and the values of community care and relational healing, MCWP provides free, culturally grounded, evidence-based therapeutic and wellness services to individuals and families affected by violence and colonial trauma. True to an Indigenous lens, we welcome and serve clients of all cultural backgrounds. We are recognized by the Alberta Association of Sexual Assault Services (AASAS) as a specialized treatment provider.
Position Summary
The Client Case Worker walks alongside clients referred to the Integrated Case Management Program, providing trauma-informed information, support, advocacy, and referrals. Guided by wîcihitowin (helping one another), this work is delivered in a strength-based, person-centred, relational, and culturally safe manner that honours each client's story, self-determination, and healing journey — recognizing that healing happens in relationship, in community, and across generations.
The Client Case Worker reports to the Program Manager for fiscal decisions and organizational supports, and to a designated Team Lead for client-related support and clinical supervision. Sessions may occur in person, virtually, or by phone. This role suits a compassionate, dynamic, and flexible individual who thrives both independently and within a multi-disciplinary team, and who is committed to reconciliation in practice.
Key Responsibilities
1. Assessment and Case Planning
- Conduct holistic needs assessments with clients that identify risks, strengths, gifts, and goals — honoring physical, mental, emotional, and spiritual dimensions of wellness
- Co-develop individualized care plans with clients, grounded in their own goals, culture, and self-determination
2. Case Management and Systems Navigation
- Address barriers identified through assessment (e.g., mobility, language, child care) to ensure access to referrals and resources
- Provide direct, practical support to clients
- Build and maintain respectful, collaborative relationships with external services, Elders, Knowledge Keepers, and community supports
- Identify and work to remove barriers — real or perceived, including systemic and colonial barriers — to accessing services
- Advocate on behalf of clients within external systems, representing their interests and rights to ensure access to needed services
- Continuously review case plan progress and adapt to clients' evolving needs and goals
3. Psychoeducation
- Deliver psychoeducation that builds understanding of sexual violence, the impacts of trauma (including intergenerational and colonial trauma), and coping strategies
- Gently challenge myths of self-blame and share information on managing trauma responses
4. Emotional Regulation and Coping Skills
- Support clients in developing emotional regulation and coping skills — problem-solving, grounding, containment, cognitive restructuring, and stress management — drawing on both Western and Indigenous approaches to healing where appropriate and client-led
5. Counselling Readiness and Transitions
- Explore counselling readiness with clients interested in clinical services and share information about the counselling process
- Support clients' transitions out of Integrated Case Management to internal or external programs in a good way
6. Program and Team Contributions
- Maintain accurate, comprehensive, and confidential client records
- Collect, analyze, and report program data for evaluation and funder requirements
- Plan and facilitate workshops, programs, ceremonies/cultural events (in collaboration with Elders and cultural advisors), trainings, and community events as identified
- Attend and contribute to team meetings, training, and agency events
- Engage in formal supervision and pursue established professional development goals
- Support client safety, stabilization, and counselling readiness; provide referrals to external supports beyond program capacity
- Other related duties as assigned
Qualifications
Required
- Preferred undergraduate degree in Social Work, Human Services, or a related field, or an equivalent combination of education and lived/professional experience (Indigenous ways of knowing, community-based experience, and lived experience are valued and recognized)
- Experience conducting assessments (needs, risk, etc.)
- Strong understanding of sexual violence trauma and its impacts
- Strong understanding of Indigenous cultures, protocols, customs, and beliefs, and of current and emerging issues affecting Indigenous Peoples, Residential School Survivors, and their communities
- Understanding of intergenerational and colonial trauma, mental health, suicide, and related wellness concerns
- Understanding of systemic barriers, racism, and discrimination, and a commitment to culturally safe, anti-oppressive practice
- Strong relational, communication, critical thinking, problem-solving, and conflict-resolution skills
- Ability to maintain strong professional and ethical boundaries while working relationally
- Strong organizational skills; able to prioritize and manage multiple tasks and deadlines
- Willingness to travel throughout the service region in all seasons and to work in person and in office
- Valid Class 5 driver's license and access to a reliable vehicle (vehicle operating costs are the employee's responsibility; pre-approved mileage is reimbursed at $0.50/km)
Assets
- Registration in good standing with a relevant regulatory body (e.g., ACSW)
- Experience in sexual violence service delivery
- Knowledge of West Yellowhead community resources and supports
- Familiarity with the Truth and Reconciliation Commission's Calls to Action and their application to community services
- Ability to speak Cree or another Indigenous language
Conditions of Employment
- Satisfactory Criminal Record Check with Vulnerable Sector Check (required prior to start date; obtained as a condition of the offer of employment)
- Due to the sensitive and confidential nature of this work, this is not a remote/work-from-home position
Working Conditions
This position requires extensive regional travel in all seasons, in-person client work, and office-based work, up to a maximum of 21 hours per week. The work involves exposure to disclosures of trauma and violence; the successful candidate will be supported through formal supervision, team debriefing, and a workplace culture that values wellness and self-care in accordance with Alberta Occupational Health and Safety requirements, including our obligations related to psychological safety and working-alone protocols.
Our Commitment to Equity and Reconciliation
Mamowichihitowin and the Hinton Friendship Centre are committed to reconciliation and to building a team that reflects the communities we serve. In accordance with the Alberta Human Rights Act, preference may be given to qualified applicants who self-identify as Indigenous (First Nations — Status or non-Status, Métis, or Inuit). Applicants who wish to be considered under this preference are invited to self-identify in their cover letter; self-identification is voluntary.
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religious beliefs, colour, gender, gender identity, gender expression, physical or mental disability, age, ancestry, place of origin, marital status, source of income, family status, or sexual orientation, in accordance with the Alberta Human Rights Act.
Accommodation: We are committed to an accessible and barrier-free recruitment process. If you require accommodation at any stage of the hiring process, please contact us at [email/phone] and we will work with you to meet your needs.
How to Apply
Please submit a cover letter and résumé to [email protected] with the subject line "Client Case Worker — Integrated Case Management." Preference will be given to qualified applicants living within our service area who are able to offer in-person services. We thank all applicants for their interest; only those selected for an interview will be contacted.
Personal information submitted is collected under the authority of Alberta's Personal Information Protection Act (PIPA) and will be used solely for recruitment purposes.
Pay: $32.00 per hour
Benefits:
Ability to commute/relocate:
- Hinton, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you located in the Hinton, AB and or surrounding area?
Willingness to travel:
Work Location: In person
