Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome. Our Way is to Create a Better Way – this is our challenge, our call to action, our why!
We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes. When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it!
We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions. We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.
Black Diamond Group’s IT Projects department has a full-time position for General Manager, Information Technology, based at our Calgary Head Office.
The General Manager, Information Technology provides enterprise leadership across technology operations, transformation, cybersecurity, data, and service delivery, ensuring technology investments advance business strategy, resilience, and performance. The role is accountable for translating strategic priorities into an integrated technology agenda, strengthening governance and execution discipline, and positioning IT as a trusted partner to the business.
The ideal candidate demonstrates executive leadership, sound judgment, operational rigor, and the ability to align people, platforms, and priorities in support of enterprise objectives.
Duties and responsibilities
1. IT Leadership and Team Management
- Provide leadership across the IT function, setting direction, structure, and accountability across business relationship management, enterprise applications, data, architecture, infrastructure, support, security, and project delivery.
- Build leadership capability, develop talent, and ensure the organization has the capacity and expertise to meet evolving business and operational demands.
- Establish a high-performance culture grounded in ownership, transparency, collaboration, and continuous improvement.
- Align team priorities and decision-making with enterprise strategy, service commitments, and execution needs.
2. Cybersecurity, Risk, and Compliance
- Provide leadership for enterprise technology risk, cybersecurity, and compliance.
- Ensure appropriate controls are in place for identity and access, data protection, endpoint security, remote access, backup and recovery, vulnerability management, and incident response.
- Oversee risk reporting, remediation planning, audit support, and compliance with relevant policies and standards.
- Embed security and control considerations into solution design, vendor decisions, project delivery, and day-to-day operations.
3. IT Strategy Execution and Business Alignment
- Translate enterprise strategy into a clear technology roadmap, investment priorities, and execution plans.
- Ensure technology initiatives are aligned with business objectives, operating model needs, scalability, and risk management requirements.
- Partner with senior business leaders to shape priorities, assess opportunities, and advance transformation, automation, and data-driven decision-making.
- Guide demand management, business case development, stakeholder alignment, and realization of business value.
4. IT Service Delivery and Operational Excellence
- Lead the delivery of stable, secure, and responsive technology services across infrastructure, applications, and end-user support.
- Drive operational excellence through disciplined service management, measurable performance standards, and a strong customer experience focus.
- Oversee service performance, recurring issues, and improvement priorities using clear metrics, trend analysis, and management reporting.
- Provide leadership during major incidents and ensure effective escalation, resolution, communication, and post-incident improvement.
5. Project and Portfolio Management
- Provide oversight of the technology portfolio, including intake, prioritization, governance, delivery, and reporting.
- Ensure projects are aligned with strategic objectives, business value, enterprise risk, resource capacity, and operational readiness.
- Establish consistent delivery disciplines across predictive, agile, and hybrid methods to improve execution quality and transparency.
- Maintain visibility into progress, issues, dependencies, and outcomes through executive reporting, dashboards, and review forums.
6. Business Systems and Application Management
- Provide strategic oversight of core business systems and applications, ensuring they remain reliable, fit for purpose, and aligned with evolving business requirements.
- Oversee application support, enhancement, testing, release management, and lifecycle decisions with a focus on resilience, business continuity, and efficient business process.
- Partner with business leaders to assess system value, risk, and performance, and to prioritize improvements and modernization opportunities.
- Guide application roadmap decisions, including rationalization, modernization, and retirement of legacy platforms.
7. Data, Reporting, and Financial Systems Oversight
- Provide oversight of enterprise data, analytics, reporting, and financial systems to support decision quality, control, and operational effectiveness.
- Advance data governance, quality, integration, access control, and reporting reliability across the organization.
- Oversee enabling capabilities such as ERP reporting, business intelligence, data platforms, master data, and financial systems support.
- Partner with Finance and business stakeholders to strengthen reporting processes, system performance, and user adoption.
8. Solution Architecture, Innovation, and Technology Roadmap
- Lead enterprise solution architecture and technology planning to ensure platforms and integrations support long-term business direction.
- Ensure technology decisions are scalable, secure, supportable, and economically sound, with appropriate alignment to enterprise standards.
- Assess emerging technologies and innovation opportunities, including automation, cloud, AI, and analytics, through the lens of business value and practical application.
- Guide proof-of-concepts, vendor assessments, and modernization initiatives that strengthen future readiness.
9. Vendor, Contract, and Financial Management
- Oversee strategic relationships with key technology vendors, service providers, software partners, and outsourced delivery partners.
- Ensure vendor performance, service quality, commercial value, and contractual obligations are actively managed.
- Support technology budgeting, licensing, capital planning, and cost optimization in line with business priorities.
- Guide investment and sourcing decisions that balance reliability, security, scalability, and enterprise value.
10. Governance, Reporting, and Continuous Improvement
- Maintain and strengthen governance across technology investment, prioritization, architecture, security, service delivery, and execution.
- Provide clear, decision-ready reporting on technology performance, portfolio status, risk, service levels, and improvement priorities.
- Maintain practical governance artifacts, documentation, and operating disciplines that support consistency, accountability, and continuity.
- Drive continuous improvement and increasing maturity across the IT operating model, portfolio disciplines, service management practices, and control environment.
Qualifications
Required Qualifications
- 10+ years of progressive IT leadership experience.
- 5+ years managing IT teams, managers, technical specialists, vendors, and cross-functional groups.
- Strong experience with enterprise applications, infrastructure, service management, cybersecurity, data/reporting, and project delivery.
- Proven ability to align IT operations and projects with business strategy.
- Experience with ERP, CRM, HCM, EPM, BI/reporting, integration, cloud, and enterprise support environments.
- Strong project and portfolio management experience.
- Expertise in vendor management, budgeting, governance, and stakeholder management.
- Excellent communication skills, able to translate technical issues into business impact.
- Ability to lead through change, ambiguity, competing priorities, and operational pressure.
Preferred Qualifications
- Experience in multi-business-unit, multi-location, or international environments.
- Experience with NetSuite, Salesforce, Oracle EPM, SuccessFactors, ADP, Power BI, Microsoft 365, Azure, SQL, and integration platforms.
- Familiarity with ITIL, COBIT, NIST, ISO 27001, DAMA, PMI, Agile, or hybrid delivery practices.
- Experience building or maturing IT governance, PMO, business relationship management, cybersecurity reporting, or data governance capabilities.
- Experience leading digital transformation, ERP implementation, business process improvement, or application modernization programs.
For more information, please visit www.BlackDiamondGroup.com
We are an Equal Opportunity Employer
Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: Black Diamond Group
