SeniorConnect Team Lead
Organization: Calgary Seniors
Location: Calgary, Alberta
Employment Type: Full-Time, 37.5 hours/week
Work Arrangement: Hybrid WFH & in office, primarily in-office with limited flexibility for appointments
Reports To: Social Work Manager
Direct Reports: SeniorConnect Response Workers
About Calgary Seniors
At Calgary Seniors, we believe aging should be filled with connection, confidence, and joy, not barriers, isolation, or endless red tape. We provide practical, human-centered support that helps older adults navigate urgent challenges, access resources, and stay connected to community.
Our culture is built on action, warmth, and innovation. We step up when there is a need, challenge the status quo when better solutions are possible, and prioritize relationships because connection is at the heart of well-being.
About the Role
Calgary Seniors is looking for a SeniorConnect Team Lead to provide day-to-day leadership, supervision, and operational support for our SeniorConnect program.
SeniorConnect provides urgent social work response and support to older adults in Calgary and surrounding areas. The program helps seniors stabilize urgent situations while connecting them to services and supports that build resilience, safety, and long-term well-being.
This is a working leadership role. The SeniorConnect Team Lead will supervise SeniorConnect Response Workers, cover intake at least three days per week, support quality practice, manage emergency supports and the SeniorConnect pantry, oversee data and reporting, and carry a caseload when operational needs require.
The Team Lead will also work closely with the Social Work Manager and Social Connections Manager on the SeniorConnect Redevelopment Project, including community education, communications, volunteer engagement, strategic planning, implementation, and evaluation.
This role is a great fit for someone who brings strong social work or human services experience, steady leadership, excellent judgment, and a genuine commitment to supporting older adults through moments of crisis, uncertainty, and transition.
What You’ll Do
In this role, you will:
- Provide direct supervision, mentorship, case consultation, and coaching to SeniorConnect Response Workers.
- Cover SeniorConnect intake a minimum of three days per week, ensuring referrals, walk-ins, calls, and community concerns are reviewed and triaged in a timely and compassionate way.
- Coordinate team-based intake coverage and monitor referral flow, waitlists, response times, risk issues, and urgent trends.
- Support quality practice through case note audits, documentation review, reflective supervision, and clear practice expectations.
- Guide staff in crisis response, cold calls, risk assessment, safety planning, system navigation, and short-term stabilization.
- Carry a caseload when needed due to urgent program volume, staff absences, vacancies, complex cases, or other operational pressures.
- Oversee SeniorConnect emergency supports, including food hampers, grocery support, gift cards, practical one-time interventions, and the SeniorConnect pantry.
- Track and analyze SeniorConnect data, prepare or contribute to reports, and use trends to inform service improvement, funder reporting, and program planning.
- Collaborate across Calgary Seniors programs to support smooth handoffs, warm referrals, and coordinated client pathways.
- Build and maintain relationships with referral sources, community partners, connectors, volunteers, and sector colleagues.
- Support the SeniorConnect Redevelopment Project through community education, communications input, volunteer engagement, project implementation, evaluation, and continuous improvement.
What You Bring
We are looking for someone with:
- A degree or diploma in Social Work, Human Services, Community Development, Gerontology, or a related field.
- 5+ years of experience in social work, crisis response, intake, case management, system navigation, or human services.
- Supervisory or team lead experience, including staff coaching, reflective supervision, performance feedback, and team development.
- Strong knowledge of senior-specific needs, mental health, social isolation, crisis response, elder abuse risk factors, and community-based systems navigation.
- Experience with intake, triage, psychosocial assessment, risk assessment, safety planning, short-term stabilization, and warm referrals.
- Strong documentation skills and experience reviewing case notes, monitoring documentation quality, and supporting consistent use of client management systems.
- Comfort working with data, including tracking outcomes, analyzing trends, preparing reports, and using evaluation findings to improve practice.
- Strong project coordination skills, including planning, documentation, implementation, evaluation, and follow-through.
- Strong communication skills and comfort with community education, presentations, outreach, and relationship-building.
- High emotional intelligence, sound judgment, and the ability to stay calm, clear, and grounded in complex or emotionally charged situations.
- A trauma-informed, strengths-based, person-centered, culturally responsive approach to working with clients, staff, volunteers, and partners.
- Strong organizational and time-management skills, with the ability to balance supervision, intake coverage, casework, reporting, project work, and urgent needs.
- Comfort using Microsoft Office, SharePoint, Teams, client management systems, and data or project management tools.
- A valid driver’s license, reliable vehicle, and appropriate insurance.
- A satisfactory Police Information Check and Vulnerable Sector Check.
- Legal entitlement to work in Canada.
Working Conditions
This is a full-time role based in Calgary, Alberta. The position is hybrid, with a strong in-office and community-based presence due to the nature of intake, supervision, emergency supports, pantry management, and frontline program needs.
Some local travel within Calgary and surrounding areas may be required.
Why Join Calgary Seniors?
At Calgary Seniors, your work matters every day. You will be part of a compassionate, creative, and action-oriented team that believes older adults deserve practical support, meaningful connection, and systems that do not leave them behind.
This role offers the opportunity to support frontline staff, strengthen urgent response, shape the redevelopment of a key program, and help older adults move from crisis toward stability, from isolation toward connection, and from uncertainty toward confidence.
Details
- Reports To: Social Work Manger
- Hours of Work: Standard work week (Monday-Friday, 37.5 hours per week).
- Salary: $60,000 – $65,000 per year, plus benefits
How to Apply
Please submit your resume and cover letter to [email protected].
In your cover letter, tell us why this role interests you and how your experience in supervision, crisis response, intake, case management, or community-based senior-serving work would help you succeed as our SeniorConnect Team Lead.
Calgary Seniors is committed to building an inclusive, respectful, and welcoming workplace. We encourage applications from people with diverse backgrounds, identities, experiences, and perspectives.
Pay: $60,000.00-$65,000.00 per year
Work Location: Hybrid remote in Calgary, AB T1Y 5E1
