Work Location: 1440 Drummond Street, Montreal, QC H3G 1V9
Status: Part-time
Salary: $26.92/hour
Located in the heart of Montreal’s Golden Square Mile, Mount Stephen is a luxury boutique hotel renowned for its personalized service, timeless elegance, and commitment to excellence. Our passionate team works every day to create memorable experiences for both local and international guests.
We are currently seeking a dynamic and customer-focused Front Desk Agent to provide a warm welcome and deliver an exceptional guest experience.
Reporting to the Front Desk Supervisors, you will be responsible for assisting guests throughout their entire stay, from reservation to departure, while ensuring their satisfaction and upholding Mount Stephen’s high service standards.
- Welcome guests with professionalism and courtesy upon arrival and departure;
- Handle reservations and ensure the accuracy of guest information in the system;
- Provide information about hotel services, local attractions, and activities in the area;
- Promote the hotel’s products and services to enhance the guest experience;
- Process transactions and collect payments according to established procedures;
- Coordinate individual and group arrivals and departures;
- Answer phone calls and direct requests to the appropriate departments;
- Manage special requests and sensitive situations with professionalism and discretion;
- Actively contribute to delivering an outstanding guest experience;
- Perform any other customer service-related duties as required.
- Diploma in Hospitality Management or relevant training (an asset);
- Minimum of 1 to 2 years of experience in a similar role;
- Knowledge of hotel management systems, particularly Hotello;
- Good knowledge of Montreal and its main tourist attractions.
- Strong customer service orientation;
- Excellent hospitality and personalized service skills;
- Ability to quickly identify and respond to guest needs;
- Capacity to work efficiently under pressure;
- Strong organizational skills and ability to manage priorities;
- Team player with a positive attitude;
- Self-motivated, resourceful, and professional.
Languages: Bilingualism (French and English) spoken and written is required for this position, as we serve international clients.
Who we are:
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join the team:
In addition to competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.
We believe in teamwork and are committed to creating a high-performing team through training or strengthening team relationships. We admire our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector; there is a place for you.
