Booking agent Jobs

Hotel Front Desk Supervisor
Clarion Hotel & Conference Centre —Abbotsford, BC
- $22–$23 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
- Paid time off
Quick apply
8d
Guest Experience Agent
Groupe Scandinave inc. —Whistler, BC
- $20.65 an hour
- Weekends as needed
- Customer service
- Communication skills
- Wellness program
Quick apply
Front Desk Agent
Rodd Grand Yarmouth —Yarmouth, NS
- From $16.75 an hour
- Weekends as needed
- Customer service
- Hotel
- Front desk
- Disability insurance
- Dental care
Quick apply
3d
Front Desk Agent
Bayview Hotel Group —Courtenay, BC
- $19–$23 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
Guest Experience Agent
Groupe Scandinave inc. —Whistler, BC
- $20.65 an hour
- Weekends as needed
- Customer service
- Communication skills
- Wellness program
Quick apply
Front Desk Agent
Whistler Platinum —Whistler, BC
- $24–$26 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
- Flexible schedule
Quick apply
14d
Front Office Manager
4SU The Broadview Hotel —Toronto, ON
- $63,000–$68,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Reservations Agent
Sun Peaks Grand Hotel —Sun Peaks, BC
- $20.60 an hour
- English
- Microsoft Office
- Hotel
Sales Coordinator
Scenic Tours Europe AG —Vancouver, BC
- $50,000 a year
- Weekends as needed
- Hybrid work
- CRM software
- Hospitality
- Microsoft Excel
Front Desk Agent
Westview Centre Motel —Powell River, BC
- $20–$25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
5d
Guest Services Agent
GolfNorth —Ingonish, NS
- $17–$20 an hour
- Weekends as needed
- Hospitality
- Spanish
- Customer service
Front Desk Agent - Mysa Nordic Spa
Murphy Hospitality Group —St. Peters Bay, PE
- $17–$19 an hour
- Weekends as needed
- Customer service
- Communication skills
- Time management
Quick apply
Guest Service Representative/Reservations Agent
Wickaninnish Inn —Tofino, BC
- $20–$21 an hour
- Weekends as needed
- Microsoft Excel
- Hotel
- Driving
Front Desk Agent
Ramada-Estevan —Estevan, SK
- From $16 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
Front Desk Agent - Hotel Operations
Hard Rock Hotel & Casino Ottawa —Ottawa, ON
- $20.05 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
13d
Global Reservations Supervisor
Pursuit Collection —Calgary, AB
- Weekends as needed
- Hybrid work
- Hospitality
- Hotel
- Continuous improvement
Hampton by Hilton-Night Auditor
HCC (Ottawa) LP. —Ottawa, ON
- $26.44 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
Quick apply
13d
Guest Service Agent
Tyax Lodge & Heliskiing —Gold Bridge, BC
- $19 an hour
- Customer service
- Front desk
- Guest services
Quick apply
11h
Front Desk Agent - Hotels - Winter 2026/27
BIG WHITE CENTRAL RESERVATIONS LTD. —Kelowna, BC
- $20 an hour
- Weekends as needed
- Customer service
- Hotel
- Organizational skills
Front Desk Receptionist
Harbourview Inn & Suites, Sure Stay Collection By Best Western —Sydney, NS
- From $16.75 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Front Desk Agent
Whistler Platinum —Whistler, BC
- $23–$25 an hour
- Weekends as needed
- Hospitality
- Customer service
- Maintenance
Quick apply
Assistant Front Office Manager - (Temporary)
Westmont Hospitality Group —St. John's, NL
- $50,000–$55,000 a year
- Temporary
- Bilingual
- Hotel
- High school diploma or GED
Quick apply
Guest Services Agent
Brewster Mountain Lodge —Banff, AB
- $18.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Life insurance
Quick apply
8d
Multi-Property VIP & Luxury Reservations Specialist
FAIRMONT —Banff, AB
- $26.21 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Dental care
- Vision care
Quick apply
7d
Reservation Agent (Winter)
Panorama Mountain Village —Panorama, BC
- $19.75 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
Quick apply
14d

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Hotel Front Desk Supervisor

Clarion Hotel & Conference Centre
Abbotsford, BC

Quick apply

Job details

Full-time
8 days ago

Benefits

Store discount
Paid time off
On-site parking

Skills

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Supervising experience
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Front Desk Supervisor

Department: Front Desk
Reports To: Front Office Manager

Position Overview

We are seeking a motivated and service-driven Front Desk Supervisor to support the daily operations of our Front Office. This leadership role assists in overseeing Front Desk, Guest Services, Reservations, and Night Audit functions, ensuring a seamless and exceptional guest experience.

The Front Desk Supervisor works closely with the Front Office Manager to provide hands-on leadership, support team development, resolve guest concerns, and uphold operational standards. This is an ideal opportunity for a hospitality professional looking to grow into a leadership role within a dynamic hotel environment.

Key Responsibilities

Front Office Operations

Assist in managing day-to-day Front Office operations, including Front Desk, Guest Services, and Reservations
Monitor check-in and check-out processes to drive efficiency and enhance guest satisfaction
Review daily arrivals, VIP guests, group bookings, and special requests to ensure all needs are met
Manage overbooking situations and coordinate guest relocations when necessary
Track group cut-offs, events, and reservation activity
Maintain front desk equipment, supplies, and inventory
Oversee cash handling, billing accuracy, direct billing accounts, and shift reporting
Prepare reports, logs, and spreadsheets using Microsoft Excel and Teams

Leadership & Team Development

Supervise, train, coach, and support Front Desk team members
Assist with scheduling and ensure proper staffing levels
Foster a positive, professional, and team-oriented environment
Provide ongoing feedback and support employee development
Address employee concerns and handle disciplinary matters professionally
Act in the absence of the Front Office Manager

Guest Service Excellence

Deliver and maintain the highest level of guest service
Handle guest inquiries, concerns, and escalations promptly and professionally
Resolve complaints effectively and implement preventative solutions
Engage with guests to gather feedback and enhance service standards
Ensure VIP services and special requests are executed flawlessly
Promote the hotel’s loyalty/rewards program
Support upselling initiatives to maximize revenue opportunities

Communication & Coordination

Work closely with Housekeeping, Maintenance, and other departments
Maintain clear communication across all teams and leadership
Serve as a key liaison between departments
Ensure compliance with brand standards, policies, and procedures

Operational Support

Perform Front Desk Agent and Night Auditor duties as needed
Be flexible to work a variety of shifts (mornings, evenings, overnight, weekends, and holidays)
Provide shift coverage based on operational needs, including sick calls
Oversee Housekeeping operations in the absence of the Housekeeping Supervisor

Safety & Compliance

Ensure adherence to all hotel policies, safety standards, and procedures
Follow emergency protocols when required
Maintain a clean, organized, and professional Front Office and public areas

Qualifications

Minimum 2 years of Front Desk experience in the hospitality industry
Previous supervisory or leadership experience is an asset
Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams)
Excellent communication, leadership, and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to multitask effectively in a fast-paced environment
Highly organized with strong attention to detail
Ability to remain calm and professional under pressure
Flexible availability, including evenings, weekends, holidays, and overnight shifts
This position will primarily be Thursday through Monday (evenings and afternoons). However, candidates must be available to adjust their schedule to cover other shifts if needed (nights, days).

Why Join Us?

Opportunity to grow your leadership career in hospitality
Work in a collaborative and supportive team environment
Gain hands-on experience across multiple hotel operations
Make a direct impact on guest satisfaction and team success

Pay: $22.00-$23.00 per hour

Benefits:

On-site parking
Paid time off
Store discount

Ability to commute/relocate:

Abbotsford, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

Hotel: 2 years (required)
Supervising: 1 year (required)

Work Location: In person

Quick apply

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