Location: Station Place (Havelock, ON)
Status: Part-Time
Shifts: Various shifts, including days, evenings, weekends, and holidays
Pay Rate Disclosure: $20.50 per hour
About AON
At AON’s Long Term Care Homes, our caring and highly skilled staff promote family and community involvement to enrich the lives of our residents. What sets us apart is our service and our commitment to Care in everything we do.
Position Summary
As a Nursing Administrative Assistant (NAA), you will provide clerical and administrative support to the Care Department while delivering professional and courteous front-desk reception services to residents, family members, visitors, and staff. This role plays an essential part in supporting resident care operations through staff scheduling, shift replacement coordination, customer service, and day-to-day administrative support.
Key Responsibilities
- Prepare and maintain staff schedules for the Care Department in accordance with collective agreements and established guidelines
- Coordinate shift replacements and staff call-ins professionally and efficiently
- Prepare, track, and maintain job postings and scheduling documentation
- Provide welcoming and professional front-desk reception services to residents, families, guests, and staff
- Respond courteously to telephone and in-person inquiries
- Support the Director of Care (DOC) and Assistant Director of Care (ADOC) with administrative and clerical duties
- Assist with day-to-day office operations and provide back-up support to the Office Manager as required
- Promote positive communication and teamwork across departments
- Report changes in resident condition promptly to Registered Nursing staff
- Participate in departmental meetings, in-services, and ongoing education opportunities
- Maintain a clean, safe, and organized work environment while following all health and safety, IPAC, and workplace safety protocols
- Support a culture of customer service, professionalism, and resident-focused care in all interactions
Qualifications
- College diploma in Business Administration or equivalent education and/or experience preferred
- Previous administrative or scheduling experience in healthcare or long-term care is considered an asset
- Strong interpersonal, communication, and customer service skills
- Excellent organizational skills with the ability to multitask and work effectively in a fast-paced environment with frequent interruptions
- Professional telephone etiquette and ability to handle sensitive situations calmly and professionally
- Strong computer skills with proficiency in basic office software and typing speed of approximately 50 wpm
- Knowledge of PointClickCare is considered an asset
- Dependable with a strong attendance record and flexibility to work varied shifts, weekends, holidays, and overtime as required
- Ability to work collaboratively within a team environment while exercising sound judgment and confidentiality
- Adherence to company dress code, conduct, and immunization policies
Why Join AON?
- Supportive, team-oriented work environment
- Opportunities for education, growth, and development
- Meaningful work supporting residents, families, and care teams
- Commitment to quality resident care and exceptional customer service
Vacancy Disclosure: This advertisement is used to build an ongoing talent pool for opportunities across multiple sites; a successful candidate will be hired to one site only. Vacancies will be posted internally in accordance with the applicable collective agreement before external applicants are considered. Vacancies may exist now or may arise in the near future at one or more of these locations.
Artificial Intelligence Disclosure: We do not use artificial intelligence, algorithms, or automated decision-making tools to screen, evaluate, or make hiring decisions for applicants. All hiring decisions are made by people.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
AON Inc. is an equal opportunity employer committed to an inclusive, accessible recruitment and selection process. Accommodations are available on request for candidates taking part in all aspects of the hiring process.
#AONLP
Job Types: Part-time, Permanent
Pay: From $20.50 per hour
Work Location: In person
