Scarborough Town Centre, Ontario Guest service agent Jobs – 56 Openings This Week

Wedding Specialist
Hotel X Toronto —Toronto, ON
- $60,000–$65,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Administrator
Bureau Veritas —Mississauga, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Sr. Manager, Equity Compensation
RBI —Toronto, ON
- $140,000–$160,000 a year
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
- Employee stock purchase plan
Quick apply
Leasing Agent
Del Management Solutions Inc —Toronto, ON
- $18–$22 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
6d
Guest Services Agent
Holiday Inn Express & Suites Toronto-Markham —Richmond Hill, ON
- $17.75–$20.00 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
Quick apply
Full Time Guest Service Agent
Omni Hotels & Resorts —Toronto, ON
- $27.42–$30.38 an hour
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
4d
Guest Service Agent
Holiday Inn Express & Suites Mississauga Toronto Southwest —Mississauga, ON
- $19.18–$20.86 an hour
- Weekends as needed
- Hotel
- Dental care
Quick apply
13d
At Your Service Agent
Marriott International, Inc —Toronto, ON
- $21.22–$26.52 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
12d
Front Desk Agent
Riu Toronto —Toronto, ON
- $27.19 an hour
- Full-time
- Bilingual
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
5d
Butler Service Desk Agent
Marriott International, Inc —Toronto, ON
- $21.27–$26.59 an hour
- Weekends as needed
- Customer service
- No experience needed
- Hotel
9d
Guest Service Agent
Residence Inn By Marriott Toronto Airport —Toronto, ON
- Part-time
- English
- Hotel
- Administrative experience
Quick apply
10d
Front Desk Agent
Park Inn by Radisson Toronto Markham —Markham, ON
- $18.00–$18.50 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
Intern - Guest Services Agent
Germain Hotels —Toronto, ON
- Customer service
- Hotel
- Computer skills
Quick apply
10d
PBX/Reservations Agent (Full-Time)
The Hazelton Hotel —Toronto, ON
- $21.26–$24.26 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
- Paid time off
Quick apply
3d
Reservationist (Full Time)
Park Hyatt Toronto —Toronto, ON
- $25.87 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Dental care
- Tuition reimbursement
11d
Leasing Agent
Tribe Management inc —Toronto, ON
- $18–$22 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
6d
Hotel Front Desk- Part-Time
Best Western PLUS Toronto Airport —Mississauga, ON
- $21–$22 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Quick apply
10d

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Wedding Specialist
Hotel X Toronto —Toronto, ON
Maintain up to date information on program and food and beverage events in hotel’s inventory management system.
$60,000–$65,000 a year
Quick apply
Administrator
Bureau Veritas —Mississauga, ON
Provide reception duties including telephone answering and greeting guests upon arrival. Maintain reception entrance - greet guests, ensure guests are signed in…

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Wedding Specialist

Hotel X Toronto
Toronto, ON

Quick apply

Job details

Permanent

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Computer skills
Communication skills
Hotel experience

Full job description

Job Summary

The Wedding Specialist will coordinate, and execute, weddings hosted at Hotel X Toronto after contracts are confirmed by the Wedding Sales Manager. Effective communication with all hotel departments is necessary to ensure all details are received, as well as maintaining excellent client, planner, and vendor relationships. Coordinating the wedding venue planning will require exceptional service standards, and a commitment to delivering the couple’s specific vision for their wedding.

Roles & Responsibilities

Maintain response times for emails and phone calls within 24 business hours.
Participate in site visits and virtual calls with clients, vendors and planners as needed to obtain necessary wedding planning details.
Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate client via turnover letter.
Coordinate food and beverage selection, room set-up and guest flow, and other services as required.
Keep accurate records of all client requests and deliverables, to be saved in shared folder.
Create custom floorplans that maintain room capacities, adhere to all health and safety considerations and keep fire routes and emergency exits free and clear.
Work closely with Wedding Sales Manager if contract terms require re-negotiation with client.
Accurately communicate all hotel policies and health and safety protocols.
Distribute BEOs 10 days prior to wedding arrival date.
Accurately forecast wedding food and beverage revenues within a 5% variance.
Ensure custom food and beverage requests are communicated to Banquets team in advance for pricing and confirmation.
Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
Maintain solid and open communication with all hotel operating departments.
Maintain good working relations with preferred vendors of the hotel.
Maintain up to date information on program and food and beverage events in hotel’s inventory management system.
Attend all department and hotel meetings as necessary.
Provide on-going support for group reservations agents.
Respond to all new leads within 24 business hours.
Track all new leads in operating system and include lead source.
Conduct site visits for all potential new wedding business.
Provide accurate estimates aligning with food and beverage minimums, rental rates, and staffing costs.
Create custom floorplans that do not exceed room capacities, adhere to all health and safety considerations and keep fire routes and emergency exits free and clear.
Enter accurate food and beverage minimums are correctly entered into operating system to ensure revenue projections are accurate.
Negotiate contract terms including cost estimates and inclusions.
Liase with client/ planner to ensure all details are recorded and passed along to detailer (Catering Services Manager)
Assist the client with food and beverage selection, event set-up and other services as required
Accurately communicate all hotel policies and health and safety protocols.
Maintain contact and effective communication throughout the sales process to ensure the highest level of guest satisfaction.
Keep accurate records of all client requests and deliverables, to ensure no details are missed when wedding is transferred to the Catering Services Manager to plan and detail.
Performs other duties as assigned by Director of Catering & Events

Qualifications

3-5 years of wedding experience in a hotel or related industry; experience within a luxury hotel environment is an asset.
Excellent and accurate, communication skills; both verbal and written.
Driven by sales targets to ensure catering revenue goals are met.
Lead with elegance and an anticipatory mindset, to deliver five-star service.
Must adapt to the unique needs of each client. Must be able to multitask and prioritize departmental functions to meet deadlines.
Must work well in stressful, high-pressure situations with the ability to diffuse conflict.
Previous experience in catering, event sales or convention services/event planning an asset.
Computer skills including Microsoft Word, Excel, Outlook, Opera and Delphi.
Respond to all new leads within 24 business hours.
Track all new leads in operating system and include lead source.
Conduct site visits for all potential new wedding business.

Compensation

60-65k

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.

Quick apply

Refine Your Search

guest service agent jobs in scarborough town centre, ontario

Wedding Specialist

Administrator

Sr. Manager, Equity Compensation

Leasing Agent

Guest Services Agent

Full Time Guest Service Agent

Guest Service Agent

At Your Service Agent

Front Desk Agent

Butler Service Desk Agent

Guest Service Agent

Front Desk Agent

Intern - Guest Services Agent

PBX/Reservations Agent (Full-Time)

Reservationist (Full Time)

Leasing Agent

Hotel Front Desk- Part-Time

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