Finning Canada
1
Permanent
Are you curious about technology, motivated by learning, and excited by the opportunity to make a real impact in the mining and construction industry?
Join Finning Canada as a Mining Technology Engineer (internally referred to as a Technology Support Specialist) and become part of a team supporting advanced Caterpillar® mining and construction technologies across Western Canada. This role offers a dynamic mix of office‑based and field‑based work, with 50–100% travel depending on customer and project needs.
This position is intentionally designed as a gateway into Finning’s technology organization, offering an exceptional learning opportunity for new graduates, engineers in training, and early career professionals. Through structured onboarding, formal training, on the job learning, and mentorship, you will build strong technical foundations while gaining exposure to multiple sites, technologies, and operating models.
In this role, you will work hands on with cutting edge technology systems in live production environments, collaborating with experienced engineers, technology specialists, and operations teams to support customers. This practical experience builds technical confidence and supports long term career growth in technology, engineering, and operational leadership.
Success in this role requires a high degree of flexibility and responsiveness. Customer and operational priorities drive work assignments, travel, and schedules, which may change with limited notice. The role includes field support, short notice dispatch, temporary shift adjustments, and occasional coverage for rotating teams.
Success in this role is demonstrated by:
- A strong willingness to learn, ask questions, and continuously build technical capability.
- Responding effectively to customer needs and adapt to changing priorities.
- Accepting accountability for assigned work and responsibilities, including field support, travel, and dispatch requirements.
- Demonstrating professionalism and reliability by following through on commitments and supporting team and customer needs.
- Understanding that this role supports customer driven operations where flexibility and responsiveness are essential.
Finning is committed to building a diverse and inclusive workforce, and we encourage applications from individuals of all backgrounds who are excited to learn, contribute, and grow their careers in technology.
Provide technical support for Minestar® and Caterpillar® products.
Work in tandem with other Finning groups to support autonomous solutions on customer sites.
Assist with implementation and troubleshooting of software and hardware technologies.
Address customer requests for technical assistance via phone and in person, prioritizing issues based on customer impact, operational urgency, and business need.
Deliver on-site support as needed to minimize customer downtime.
This role supports live production environments where responsiveness and availability are critical to customer success.
Execute projects to develop customer requirements and processes.
Manage communication with customers to deliver upgrades and troubleshooting.
Maintain and track technology inventory and tooling.
Support technology projects and complete lessons learned.
Complete documentation for support handover activities.
Develop best practices and documentation for technology systems.
Ensure thorough reporting and closure of support and training cases.
Qualifications:
Post-secondary education in Business, Project Management, Trades, or Engineering is an asset.
Strong customer focus, innovation, results-driven mindset, and excellent communication skills.
Ability to provide a driver’s abstract, that meets Finning’s driving and fleet policy requirements and maintains ongoing eligibility to operate a Finning vehicle.
Ability to successfully complete and maintain compliance with drug and alcohol testing requirements to access customer sites, as required by Finning policy and customer regulations.
Ability to wear a respirator in a mining environment
The successful candidate will have knowledge of major fleet management systems including MineStar/Wenco/Modular.
Experience in Mining Operations or Heavy Civil Construction is an asset.
Mine Planning experience an asset.
Knowledgeable in GPS/GNSS systems.
Experience with computer networking.
Civil CAD, Vulcan, Deswik or other Mine Engineering software experience an asset.
Please Note:
This role will be primarily based out of one of our branches in Edmonton with requirements to be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories).
Permanent, full-time role.
Rotational shift as required (14x14)
Travel requirement of 50–100%, including short‑notice travel based on customer demand and operational priorities.
Occasional night‑shift coverage as required for vacation relief. While not a permanent night role, night shifts may be required as needed.
Employees may be asked to provide short‑term coverage for rotating shift teams, to ensure uninterrupted customer and technology support.
Flexible option plan benefits with varying levels of coverage from day one.
Matching pension contributions to help you save for the future.
Matching share purchase program.
Employee Share Purchase Plan and RRSP options.
Paid vacation with an increasing allowance based on years of seniority.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
