Shop Foreman / Supervisor – Heavy Duty Fleet Maintenance
Full-time | Calgary, AB
Help Build a High-Performance Maintenance Shop From Day One
South West Bulk Express Inc. is opening a brand-new, state-of-the-art maintenance facility in Calgary as part of our continued growth heading into 2026. We are looking for a hands-on Shop Foreman / Supervisor who understands that productivity, organization, communication, and accountability are what keep a fleet moving.
This role is critical to building a maintenance operation that runs efficiently, reduces downtime, supports technicians, coordinates repairs, and keeps trucks and trailers moving through the shop with clear priorities and strong follow-up.
The Role
The Shop Foreman / Supervisor is responsible for monitoring the daily workflow of the maintenance shop, creating and managing work orders, following up with technicians, supporting repair planning, and ensuring jobs are completed efficiently and correctly.
This role will also support on-road breakdowns, service calls, and outside repair coordination when company equipment requires repairs away from our Calgary facility. You will help coordinate with drivers, dispatch, mobile service providers, dealerships, outside repair shops, and internal management to ensure equipment is repaired safely, cost-effectively, and as quickly as possible.
You will work closely with the Maintenance Manager, Service Advisors, Parts Department, technicians, drivers, and dispatch to make sure equipment is being repaired in a timely and organized manner.
This is not a desk-only role. It is a hands-on leadership position for someone who can walk the shop floor, understand what is happening, keep technicians focused, remove roadblocks, coordinate repairs, and make sure work is moving from start to finish.
What You’ll Own
- Monitor daily shop workflow and technician productivity
- Create, review, and manage work orders
- Assign repair jobs to technicians based on priority, skill level, and equipment needs
- Follow up with technicians throughout the day to ensure jobs are progressing
- Make sure work orders are updated accurately with labour, parts, notes, and repair status
- Help reduce downtime by keeping repairs moving efficiently
- Communicate repair status updates to the Maintenance Manager, Service Advisors, drivers, and dispatch
- Support preventive maintenance scheduling and completion
- Ensure trucks and trailers are inspected, diagnosed, repaired, and released properly
- Support on-road breakdowns and help coordinate service calls when equipment is down away from the shop
- Communicate with drivers during breakdowns to gather accurate information and provide direction
- Coordinate repairs with outside shops, dealerships, mobile mechanics, tire vendors, and service providers
- Follow up on outside repairs to ensure work is completed properly, on time, and at a reasonable cost
- Help review outside repair estimates, repair status, and completion timelines
- Ensure repair updates are communicated clearly to dispatch and operations
- Identify delays caused by parts, labour, diagnosis, outside vendors, or poor communication
- Hold technicians accountable for quality, efficiency, cleanliness, and completion times
- Support safety procedures, shop rules, and company maintenance standards
- Help maintain a clean, organized, and professional shop environment
- Identify gaps in shop processes and help improve workflow systems
- Support onboarding, training, and development of technicians and apprentices
- Help build a productive shop culture based on accountability, teamwork, and pride in workmanship
1-Month Success Plan
Within the first 30 days, you will:
- Understand the current shop workflow, technician roles, and fleet maintenance priorities
- Learn the work order system and daily repair tracking process
- Begin monitoring technician productivity and job progress
- Improve communication between technicians, parts, Service Advisors, drivers, and dispatch
- Understand the process for handling on-road breakdowns and service calls
- Begin supporting coordination with outside repair shops and service providers
- Help reduce delays caused by unclear priorities, lack of follow-up, or poor communication
- Build strong working relationships with the Maintenance Manager and shop team
12-Month Success Plan
By the end of the first year, you will:
- Help create a highly organized and productive shop operation
- Improve technician efficiency and work order accuracy
- Reduce equipment downtime through stronger workflow control
- Support consistent preventive maintenance completion
- Improve response time and communication for on-road breakdowns
- Help build stronger processes for outside repair coordination and vendor follow-up
- Improve communication between maintenance, dispatch, drivers, and operations
- Help build clear shop processes that can scale as the company grows
- Play a key role in training and supporting technicians, apprentices, and future shop roles
- Be positioned for advancement as South West Bulk Express continues to grow
Who We Want
- Minimum 2 years of experience in a heavy-duty truck, trailer, fleet, or maintenance shop environment
- Experience as a Shop Foreman, Shop Supervisor, Lead Hand, Service Advisor, Technician, or Fleet Maintenance Coordinator is an asset
- Strong understanding of truck and trailer repairs, preventive maintenance, breakdowns, and shop workflow
- Able to lead technicians, follow up on work, and hold people accountable
- Able to stay calm and organized during breakdowns, service calls, and urgent repair situations
- Comfortable coordinating with outside shops, dealerships, mobile service providers, tire vendors, and drivers
- Highly organized, hands-on, and comfortable working in a fast-paced shop environment
- Strong communication skills with technicians, drivers, dispatch, vendors, and management
- Comfortable using work order systems and tracking repair progress
- Someone who takes pride in productivity, efficiency, and getting equipment back on the road
- Someone looking for a long-term role, not a temporary stop
Compensation, Incentives & Benefits
- Competitive hourly wage or salary, based on experience
- KPI-based performance incentives
- Group benefits package
- Vacation pay paid out on every paycheque
- Gym membership discounts and wellness perks
- Stable, full-time employment in a growing company
- Clean, modern, state-of-the-art maintenance facility
KPI-Based Incentives May Be Tied To:
- Shop productivity
- Technician efficiency
- Work order accuracy
- Reduced downtime
- Preventive maintenance completion
- Breakdown response and follow-up
- Outside repair coordination
- Repair follow-up and process discipline
Career Growth & Advancement
This role is a foundational leadership position within the maintenance department. As South West Bulk Express grows, future career paths may include:
- Senior Shop Foreman / Supervisor
- Maintenance Lead
- Shop Foreman
- Assistant Maintenance Manager
- Maintenance Manager roles as new facilities and locations open
Advancement will be performance-based and aligned with company growth.
Why South West Bulk Express
- Brand-new maintenance facility — start with a clean slate
- Opportunity to help build a productive shop from day one
- Strong fleet growth and long-term career opportunity
- Exposure to shop operations, breakdown coordination, service calls, and outside repair management
- Clear expectations, accountability, and performance-based rewards
- Modern facility, organized systems, and room for advancement
- Respect for experienced shop leaders who take ownership
This Role Is Not for Everyone
If you’re looking for:
- A slow-paced shop
- Minimal responsibility
- No accountability
- A role where you just wait for direction
- A role where breakdowns and urgent repairs are someone else’s problem
This isn’t the right role.
If you take pride in leading workflow, keeping technicians productive, solving problems, coordinating repairs, and helping build a high-performing maintenance operation, we want to hear from you.
Job Details
Job Type: Full-time
Location: Calgary, AB
Schedule: Full-time, day shift
Additional Availability: Evening and weekend availability may be required as the shop grows
Breakdown Support: On-road breakdown and service call coordination may be required
Benefits
- Company events
- Profit sharing
- Relocation assistance
- Wellness program
- Group benefits
- Gym membership discounts
Experience
- Heavy-duty truck, trailer, fleet, or maintenance shop experience: 2 years required
- Shop Foreman, Shop Supervisor, Lead Hand, Service Advisor, or Technician experience: preferred
- Breakdown coordination, service call coordination, or outside repair coordination experience: preferred
Work Location
Calgary, AB
Pay: $25.00-$40.00 per hour
Work Location: In person
