TELUS Field Technician – Smart Home, Internet & Security
Location: Greater Toronto Area, ON
Job Type: Full-time / Independent Contractor
Compensation: Paid per completed job + approved sales commission opportunities
Work Location: On the road
About the Opportunity
We are looking for motivated, customer-focused Field Technicians to support TELUS residential services across the Greater Toronto Area.
Technical experience is helpful, but it is not the only thing we are looking for.
We are open to training the right person if they are reliable, hungry to learn, comfortable speaking with customers, and motivated to build a strong career in the telecom, smart home, and security industry.
This role is a great fit for someone who enjoys meeting people, solving problems, working with their hands, and identifying customer needs while onsite.
If you have experience in sales, retail, customer service, door-to-door, telecom, alarms, security, smart home, or field work, we would like to hear from you.
What Makes Someone Successful in This Role
The best technicians are not just installers. They are professionals who can enter a customer’s home, build trust, complete clean work, explain the service clearly, and recommend additional TELUS products when they genuinely fit the customer’s needs.
We are looking for people who are:
Reliable and serious about work.
Comfortable talking to customers.
Confident recommending products and services.
Hungry to learn and improve.
Able to work independently.
Professional inside customers’ homes.
Motivated by performance-based earning potential.
Willing to take ownership of their day.
Technical skills can be taught. A strong attitude, communication skills, honesty, and work ethic are what matter most.
What You’ll Be Doing
You will visit customer homes to install, repair, troubleshoot, and support TELUS smart home, internet, TV, phone, Wi-Fi, security, camera, and related services.
Your work may include:
Installing and servicing smart home security systems.
Installing and troubleshooting internet, TV, phone, Wi-Fi, cameras, and low-voltage equipment.
Completing residential service calls across the GTA.
Explaining equipment, services, and solutions to customers in a simple and professional way.
Identifying customer needs and recommending additional TELUS services when appropriate.
Providing a strong customer-first experience during every visit.
Handling customer questions and concerns respectfully.
Completing work orders and required documentation accurately.
Maintaining clean, safe, and professional workmanship.
Following company procedures, safety expectations, and quality standards.
No Technical Experience?
That is okay.
We are open to candidates without telecom or alarm experience if you have the right mindset.
You may be a strong fit if you have experience in:
Retail sales
Wireless / phone store sales
Door-to-door sales
Customer service
Call centre work
Car sales
Appliance or furniture delivery
General labour
Construction
Security
CCTV
Low-voltage work
Cable, internet, or telecom work
Smart home technology
If you are good with people, willing to learn, and not afraid of hands-on work, this opportunity can be a strong career path.
Sales & Customer Experience Focus
This role includes customer interaction and sales awareness.
You do not need to be pushy. But you must be comfortable speaking with customers, listening to their needs, and recommending TELUS products or services when there is a good fit.
We are especially interested in candidates who can combine great customer service with a sales mindset.
Requirements
Must have a reliable vehicle.
Must have or be willing to get basic tools.
Must have or be willing to get a ladder.
Valid driver’s licence required.
Vehicle insurance required.
Must be able to travel across assigned areas in the GTA.
Must be comfortable working inside residential homes.
Must be physically able to lift, bend, climb, carry equipment, and work in basements, utility areas, and outdoor conditions.
Strong English communication skills required.
Additional languages are a strong asset, including Punjabi, Hindi, Urdu, Mandarin, Cantonese, Tagalog, Arabic, Spanish, or other languages commonly spoken across the GTA.
What We Offer
Year-round work opportunities.
Performance-based earning potential.
Approved sales commission opportunities.
Training for the right candidate.
Supportive team environment.
Opportunity to learn a valuable trade.
Opportunity to grow in telecom, smart home, security, and field service.
Family-owned work culture.
Who Should Apply
Apply if you are serious, reliable, coachable, and want to build something long term.
This is a good opportunity for someone who wants more than just a basic job. We are looking for people who want to learn, earn, grow, and become strong field professionals.
Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: Up to $35.00 per hour
Experience:
- Customer service: 1 year (preferred)
Language:
Licence/Certification:
- drivers license and own reliable car (preferred)
Work Location: On the road
