At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.
The Operations Supervisor is a first-line people leader responsible for overseeing the day-to-day execution of a defined value stream. The Operations Supervisor ensures that all teams operate safely, meet takt time and schedule targets, and deliver high-quality output in alignment with KPIs. This role manages multiple Team Leads and Operators and partners closely with the Operations Manager to identify constraints, support continuous improvement, and maintain flow across the work center.
Please note: This position requires 100% in-office presence in our Surrey offices and does not offer remote work. The regular shift time will be 4:00 PM – 12:30 AM.
Essential Functions
- Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets.
- Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork.
- Ensure adherence to daily build schedules and takt time; escalate risks to production targets to the Operations Manager.
- Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 2 daily management meetings.
- Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.).
- Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.
- Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development.
- Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety.
Qualifications
- Bachelor's in Operations Management, Industrial Engineering, Supply Chain or a related degree. Five years of additional relative experience, including demonstrated leadership, in lieu of a degree will also be considered.
- 3+ years of experience in a manufacturing or production environment, including 1+ years in a formal or informal leadership role.
- Experience with takt time, standard work, visual management, and daily tier meetings.
- Proficiency in basic digital tools (ERP, Excel, production dashboards).
- Strong people leadership, communication, and problem-solving skills.
- Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization.
Preferred Skills
- Coaching & performance management
- Root cause analysis (5 Whys, fishbone, etc.)
- Conflict resolution & feedback
Understanding of Lean, 5S, and visual factory principles
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- Ability to prioritize in a fast-paced production environment
Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
[Compensation Range: CAD $38.46 - $55.30/hr] Plus Shift Premium
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
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IEM does not discriminate against any applicant based on any characteristic protected by law.
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