Job Title: Lift Operations – Crew Lead (Winter)
Location: North Vancouver
Department: Mountain Operations
Reports to: Duty Manager
Role Status: Full Time / Seasonal / Hourly
Employment Period: November 2026 to April 2027
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
As a Lift Operations Crew Lead, you will report to the Mountain Operations Duty Manager and Lift Operations Crew Supervisor. You assist in the daily operations of the Winter Lift Crew. You are responsible for break coverage, assisting with snow removal and ramp maintenance, supporting lift operations staff and any other assigned tasks. You are a key and important member of the Mountain Operations team, ensuring a safe and exceptional experience for all lift operators on your assigned crew as well as all mountain guests.
ESSENTIAL JOB FUNCTIONS
- Assist with the overseeing of lift operations staff on assigned crew
- Attending all lift operations meetings for every scheduled shift
- Assist with pre-operational checks & closing procedures
- Coaching and motivating staff to maintain a high standard of customer service
- Assist with the training of staff on all operating and safety procedures of detachable, fixed grip & conveyor lifts
- Covering breaks for lift staff
- Reporting guest comments, employee relations issues and liability concerns directly to the Duty Manager and the Lift Supervisor
- Other duties as required
SUPERVISORY RESPONSIBILITIES
This position assists in the supervision of the Lift Operations Crew alongside the Lift Operations Supervisors and Mountain Operations Duty Manager.
REQUIRED QUALIFICATIONS AND ABILITIES
- Minimum of 1 season winter operations experience
- Minimum intermediate level skier/boarder
- Knowledge of Grouse Mountain Resort policies and procedures
- Knowledge of detachable, fixed grip, conveyor and tow lift systems
- Possess outstanding customer service skills
- Possess proven leadership abilities
- Ability to lift up to 40 lbs
- Ability to work outside in all weather conditions
WORKING CONDITIONS
Lift Operations Crew Leads perform all of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$20.19 to $23.61/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
