Be the Person Our Residents Count On
This is not an ordinary apartment building; and this is not an ordinary maintenance job. Our residents have chosen a premium rental lifestyle, complete with a pool and terrace, beautifully landscaped grounds, and finishes worthy of a boutique hotel. Behind that experience is one person who makes it all run: our Building Operator/Superintendent.
We're looking for a hands-on problem solver who takes genuine pride in a building that looks, feels, and functions flawlessly. Someone who can patch and paint a suite in the morning, troubleshoot an HVAC call in the afternoon, and greet a resident by name in between. If you're the type who notices the small things before anyone else does, we want to meet you
Responsibilities
- Building Systems & Preventive Maintenance
- Monitor and maintain the operational efficiency of building systems, including HVAC, electrical, plumbing, life safety, and security
- Conduct routine inspections of equipment and systems to catch maintenance needs early and keep everything running properly
- Monitor and adjust building automation systems to optimize energy usage and resident comfort
- Coordinate and execute a preventive maintenance program that minimizes breakdowns and extends equipment life
Resident Experience & Service
- Serve as a key point of contact for resident inquiries, concerns, and service requests, as assigned by the Property Manager and/or VP, Property Management
- Respond promptly and professionally to resident issues. Five-star service is the standard, not the exception
- Coordinate and schedule service calls and repairs with internal staff and external vendors, and keep residents informed of maintenance activities and any disruptions
Suite Turnovers & In-Suite Repairs
- Prepare vacant suites for new residents: patching, painting, caulking, basic carpentry, cleaning, and general touch-ups to a move-in-ready, luxury standard
- Complete turnover inspections and ensure suites are ready by scheduled occupancy dates
- Remove garbage, debris, and abandoned belongings from vacated units
Grounds, Amenities & Curb Appeal
- Maintain the cleanliness and appearance of the building exterior, entrances, sidewalks, parking areas, and landscaped spaces
- Care for the pool deck, furniture, terrace, and BBQ areas including vacuuming the pool and cleaning skimmer baskets so amenities always look their best
- Shovel snow and apply salt in winter to keep access safe; assist with seasonal maintenance and property upkeep
- Manage waste operations: rotate garbage, recycling, and organics bins to municipal schedules, keep garbage rooms clean and organized, and remove bulk waste appropriately
Safety, Compliance & Records
- Ensure compliance with all relevant safety regulations and standards, including fire safety, building codes, WHMIS, and emergency procedures
- Conduct regular inspections to identify hazards and implement corrective measures promptly
- Maintain accurate records of inspections, maintenance activities, expenditures, invoices, and equipment performance for compliance reporting
- Collaborate with external contractors and inspectors to complete required inspections and certifications on time
- Source and procure supplies, equipment, and services within budgetary guidelines
Emergency Response
- Implement emergency response protocols, including evacuation procedures, emergency contacts, and disaster recovery plans
- Coordinate with local authorities such as fire departments during emergencies, and provide timely communication and support to residents to ensure their safety and well-being
Experience
- A natural multitasker. You handle competing priorities without dropping the ball — a resident request, a vendor on site, and a turnover deadline can all land on the same day, and you keep them all moving
- Customer-service driven. You're patient, professional, and personable. Residents trust you, and you treat every interaction as a chance to make their day better
- A resourceful problem solver. You diagnose issues independently, know when to fix it yourself and when to call in a specialist, and you don't wait to be told something needs attention
- Skilled with your hands. Comfortable with basic carpentry, drywall repair, patching, painting, caulking, and general repairs. You take pride in clean, finished work
- Organized and accountable. You keep records current, follow through on commitments, and sweat the details that define a luxury property
What You Bring
- 2+ years of experience in building operations, maintenance, or a related trade (residential or hospitality experience an asset)
- Working knowledge of HVAC, plumbing, and electrical systems; basic carpentry skills required
- Familiarity with the Ontario Residential Tenancies Act, health & safety standards, and fire/life safety procedures an asset
- Comfort with technology for logging work orders and service requests
- Availability for occasional after-hours and on-call emergency response
- Ability to perform physical work, including lifting up to 50 lbs, working on ladders, and being on your feet throughout the day
- A clear criminal record check; valid Ontario driver's licence an asset
This position offers an opportunity to work in a dynamic environment where technical expertise and leadership are highly valued. The successful candidate will be instrumental in maintaining operational excellence within our facility while ensuring safety and efficiency at all times.
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
