At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every event is an opportunity to create something unforgettable. Located in the heart of Richmond—minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to Bridgeport SkyTrain Station—River Rock blends the excitement of a world‑class casino with the sophistication of a full‑service waterfront resort.
As part of a team of 950+ dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together. We are seeking a dynamic, relationship‑driven Sales & Catering Manager who brings polished communication, exceptional presentation skills, and a proactive, strategic approach to building business. You will play a pivotal role in driving group sales, cultivating partnerships, and delivering seamless, memorable events that reflect the signature River Rock experience.
Whether you’re developing new business, designing tailored event solutions, or collaborating with our culinary and banquet teams, you’ll be at the heart of creating experiences that inspire guests and strengthen River Rock’s reputation as a premier destination for meetings, celebrations, and corporate gatherings.
Key Responsibilities
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Solicit, negotiate, and book new and repeat group business through prospecting, referrals, tradeshows, on‑site inspections, and targeted outreach to maximize resort revenue.
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Plan, up‑sell, and detail meetings and functions, including space requirements, schedules, equipment, menus, and billing instructions.
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Conduct polished, engaging site tours showcasing River Rock’s hotel, event spaces, and amenities.
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Manage and resolve guest concerns promptly, professionally, and with a service‑first mindset.
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Partner closely with Food & Beverage and Kitchen teams to develop menus, pricing, and customized event offerings.
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Work closely with Banquets to ensure seamless execution of all events.
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Build strong relationships with Tourism BC, Vancouver and Richmond Tourism, airlines, travel agencies, and key associations.
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Maintain accurate records of guests, orders, payments, and expenses.
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Stay current on market trends, competitor offerings, and evolving guest needs.
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Liaise effectively with all operational departments to support flawless event delivery.
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Cultivate strong working relationships with guests, ownership, and employees.
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Ensure adherence to licensing laws, health and safety standards, and all regulatory requirements.
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Perform other responsibilities as assigned.
Qualifications
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Minimum 2 years of Sales & Catering experience in a hospitality environment.
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Opera/Fidelio and Squirrel experience considered an asset.
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Hospitality Education or a suitable combination of education and experience.
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Exceptional communication skills with the ability to exceed internal and external customer expectations.
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Computer literacy in MS Office.
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Ability to clear a criminal record check
Work Environment Considerations
This position is primarily scheduled Monday to Friday, 9:00 a.m. to 5:00 p.m., with flexibility to support and oversee events during non‑traditional hours, including evenings, weekends, and holidays, to ensure exceptional guest experiences.
Why Join River Rock Casino Resort?
As the largest casino resort in British Columbia, River Rock offers a dynamic, guest‑focused environment where no two days are the same. You’ll be part of a collaborative, supportive workplace that values growth, innovation, and internal mobility.
Total Rewards
We offer a comprehensive Total Rewards package designed to support your well‑being, growth, and long‑term success. Team members receive extended health benefits starting immediately upon hire, paid wellness days, and a Company‑matching RRSP program with up to a 4% match to help you plan for the future. This role also includes three weeks of pro‑rated annual vacation, supporting work–life balance.
Easy, Reliable Commuting
With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey.
If you’re passionate about hospitality and thrive in a vibrant, fast‑paced setting, this is your opportunity to grow your career with a resort known for excellence.
Compensation for this position is aligned with experience, with a salary range of $55,000–$65,000, and eligibility for a performance‑based bonus structure that rewards strong operational results, leadership impact, and contributions to culinary excellence.
The Company is committed to diversity, equity, and inclusion and we welcome all qualified team members to apply. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.
We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.
