Job Title: Server
Management Level: Non Management
Reporting To: General Manager, Floor Supervisor or designate
Salary: $17.6 hourly, + tips, +4% vacation pay
Company Philosophy + Values:At Utamami, we believe dining is more than a meal, it is a moment of connection. Every dish, every interaction and every detail of our space is crafted to bring people together and create lasting memories, blending the comfort of mom’s Italian cooking with the precision and artistry of Japanese-influenced cuisine. Our team is the heart of the guest experience, and we lead with love approaching every task with joy, intention, and purpose. We treat one another and our guests with genuine respect, knowing it cannot be demanded but must be earned through consistent actions. Passion fuels everything we do, from the care poured into our craft to the energy we bring each day, while equality remains central to who we are; no matter one’s background, income, gender, or identity, everyone deserves to feel welcomed, valued and treated with fairness. Together, these principles shape our values of Love, Equality, Passion and Respect.
Job Overview:
The Servers at Utamami deliver a memorable dining experience for every guest through warm, welcoming, and adaptable service. This role is ideal for someone who is precise, quick on their feet, and deeply passionate about hospitality and creating exceptional guest experiences.
Job Requirements:
- Minimum of 1-2 years of serving experience in a full-service restaurant.
- Ability to greet guests warmly, anticipate needs, and provide exceptional table service from start to finish.
- Skilled at guiding guests through the menu making confident recommendations, and enhancing their experience through storytelling and product knowledge
- Handles guest concerns with empathy, composure and a solution focused mindset
- Beginning wine knowledge is a must. Strong understanding of food, cocktails, wine, sake, spirits and non-alcoholic offerings.
- Ability to explain ingredients, flavours, preparation techniques, and pairing suggestions.
- Competent in communicating allergens, dietary restrictions and modifications clearly and safely.
- Willingness to learn and stay updated as menus evolve.
- Proficient with Square POS or quick to learn new systems is an asset.
- Ability to manage multiple tables efficiently while maintaining accuracy and composure.
- Strong understanding of pacing, course timing, table maintenance and service sequences.
- Capable of working closely with hosts, runners, bartenders, and kitchen staff to ensure smooth operations.
- Thorough understanding of food handling basics, cross contamination prevention and safe serve practices.
- Must hold a valid Smart Service Certification
- Food Handler Certification is preferred but not mandatory
- Reliable, punctual and consistent in both performance and professionalism.
- Organized, detail-oriented and proactive in identifying and solving problems.
- Embodies Utamami’s values of love, respect, passion, and equality in daily interactions.
Work Hours:
- Must be available to work an average of 15-44.5 hours weekly.
- Ability to work flexible shifts; days, evenings, weekends and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires standing for up to 8 hours per shift, walking, bending, kneeling, stooping, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also required twisting, turning, and reaching.
Job Types: Full-time, Part-time, Permanent
Pay: $17.60 per hour
Benefits:
- Discounted or free food
- Flexible schedule
Ability to commute/relocate:
- Hamilton, ON L8N 1A5: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
Work Location: In person
